Hello @Ulysses,

Sorry for previous inconveniences. Let’s try to figure out what is the issue on your web-site together.

I checked your web-site with StoreFront and with XStore theme.
I can tell you that disabling plugins were not the real reason of the issue you faced with. I found that you are using JetPack (managed by server) which cannot be disabled from admin side. I dug in it’s settings and found the one which (it seems so) created that issue of loginization you have. It was located at the same bottom of the JetPack settings and was described like «Let visitors use a WordPress.com for log in». (I am not 100% sure about the text). After I switched it off I can now log in as customer with the access you sent for testing reasons see 1st gif in private content area.

I wanted to enable Dokan Pro plugin and few others (which I disabled previously for testing reasons) but JetPack’s option (I mentioned above) disallowed to go to plugins page from dashboard even with admin access (you sent as well before).

Check, please, the screenshot of the window view I see when trying to go to active plugins page (https://gyazo.com/cc004216097a2222348ebe8b63e112d5) and login with admin details -> https://gyazo.com/3b059be97ea3bc5b28f98418540b5d53

Do you manage to solve this permissions issue so that plugins could be enabled again as they were before ?

Could you ask you site manager/hosting provider what did that option of JetPack plugin do ? (for me it looks like it prevented normal loginization system by own redirects)

In most cases this issue persists with the server caches. And first of all we should check and disable all CDN systems.

Hello, @Ankush_Mittal

It would be much better for us to have you admin + ftp access to check the issues on your web-site. So please, provide us admin access + ftp access and we will check the problem.

Regards, Jack Richardson

Hello, @MichaelB

We are working on our requests that are in progress and planned states, so please be more patient.
Also you can check the boards from time to time and there surely will be the answer for your request too.

Regards, Jack Richardson

Hello,

Please provide us with FTP credentials in private content area to check the issue with translation.

Regards,
Jack Richardson.

Hello,

Please download the archive via this link https://www.dropbox.com/s/4imohmivagyynsz/etheme.zip?dl=0 , then extract the archive and upload etheme.js file to your server via FTP into the wp-content/themes/legenda/js folder with file overwriting. After that try to complete order.

Regards,
Jack Richardson.

Hello,

We are really sorry for inconveniences caused by theme update delay, as it’s due to large amount of work. Our developer team are testing new theme version now and then will forward it to ThemeForest for approvement, so we hope it’ll be ready today for download.
Thank you for understanding.

Regards,
Jack Richardson.

Hello,

Our developer team are working now on theme update and do their best to release it as soon as possible. Unfortunately we can’t tell the exact date of its release due to large amount of work. Meantime you can use the current theme version with compatible woocommerce v. 2.6.14.
Please take our apologies for inconveniences and thank you for understanding.

Regards,
Jack Richardson.

Hello,

Unfortunately I can’t check the settings in your Dashboard due to restricted user permissions. Please grant administrator permissions for the user you provided. Thank you.

Regards,
Jack Richardson.

Hello,

All changes from PSD file should be converted to WordPress template manually, it’s not automatic process. It’s extra customization, which is out of our basic support scope. If you want you can order customization service here https://wpkraken.io/?ref=8theme

Regards,
Jack Richardson.

Hello,

You need contact your hosting provider support to help you disable object caching.

Please note the current Classico version 1.7.1 has compatibility issues with woocommerce 3.0.x. Please downgrade woocommerce plugin to the version 2.6.14, you can download it here https://downloads.wordpress.org/plugin/woocommerce.2.6.14.zip . You will be able to use the latest one when new theme update is ready, our developer team are working on it to release it as soon as possible. Thank you for understanding.

Regards,
Jack Richardson.

Hello,

Please provide us with wp-admin and FTP credentials in private content area.

Regards,
Jack Richardson.

Hello,

Please note the current theme v. 2.2.1 has compatibility issues with woocommerce 3.0.x. Please downgrade woocommerce plugin to the version 2.6.14, you can download it here https://downloads.wordpress.org/plugin/woocommerce.2.6.14.zip . You will be able to use the latest one when new theme update is ready, our developer team are working on it to release it as soon as possible. Thank you for understanding.

Regards,
Jack Richardson.

Hello,

Single product pages are not allowing products to be added to cart from inside the product page. However they will add from the shop. The variable themed products work fine.

Please deactivate all 3-rd party plugins you are using, which are not required for the theme, and check if issue persists.

Also for some reason all my customers are seeing that my royal theme is not activated even though I activated it after the 3.0 update.

The mentioned message was cached. I’ve cleared cache in your dashboard and notification has gone. Please check.

Regards,
Jack Richardson.

Hello,

Open your translation file in PoEdit, then go to Catalogue > Update from POT file http://prntscr.com/exrg76 > select Royal.pot file from the latest theme package in languages directory > check the translation of needed phrases, save the file and re-upload it to your server.

Also on the checkout page there is a line straight through the phone field and the email field. Why is that? Also, these fields can only be reached with tab, not by clicking on them (not good…).

Could you please show the issue on the screenshot you are talking about?

Regards,
Jack Richardson.

Hello,

We’re glad to know your issue is fixed.
Have a nice day.

Regards,
Jack Richardson.