Can someone reply to the comments in the "feature requests" section?

Solved3 replies3 participantsUpdated by Jack Richardson

  • Avatar: MichaelB
    MichaelB
    Participant

    Arrange by “new” and see all the unanswered comments.

    Jack usually responds but it can take a fair few weeks to do so. Appreciate you need to speak to the developer team but the delay and lack of apology is still unacceptable.

    #264909 Copied Theme version: 7.1.2

    3 Answers

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Sorry, but our feature requests do not have limits on the reply time.
    Here you can find our support policy – https://www.8theme.com/documentation/xstore/support/support/ Additional customization in files is outside the scope of our basic support.
    If you need help with the additional customization to add a new feature and do not want to wait, submit a customization request to WPKraken team
    Thanks for understanding.

    Regards

    #264915 Copied
    Avatar: MichaelB
    MichaelB
    Participant

    Having no limit to respond to customers is just funny, haha!

    Funny joke 🙂

    What’s the actual answer?

    #264959 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello, @MichaelB

    We are working on our requests that are in progress and planned states, so please be more patient.
    Also you can check the boards from time to time and there surely will be the answer for your request too.

    Regards, Jack Richardson

    #265080 Copied

The issue related to '‘Can someone reply to the comments in the "feature requests" section?’' has been successfully resolved, and the topic is now closed for further responses