Forum Replies Created

Viewing 30 posts - 4,951 through 4,980 (of 17,794 total)
1 2 3 … 165 166 167 … 592 593 594
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @QaQako,

    We hope this message finds you well.

    If you would like to utilize our site’s preloaded set from the Theme Options exclusively on mobile devices, you can enable this feature in the options and apply custom CSS to hide the loader on larger devices. To do so, please add the following code in Theme Options -> Theme Custom CSS -> Global CSS:

    @media only screen and (min-width: 993px) {
    body > .et-loader {
        display: none;
    }
}

    Should you require a different implementation or further assistance, please feel free to provide us with more details, and we will be happy to assist you.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #419640 Copied In reply to: Xstore Theme Option -> General / Layout -> Site Preloader
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Drishti,

    Please, check our answer for the same request you have -> https://www.8theme.com/topic/shop-page-is-not-clickable-from-mobile-menu/#post-396536.

    Please do not hesitate to contact us if you have any further questions or require additional assistance.

    Best Regards,
    Jack Richardson
    The 8Theme Team

    #419636 Copied In reply to: Mobile Menu Dropdown Issue on Mobile Devices
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Alpha111,

    I hope this message finds you well.

    We kindly request that you try using the action ‘after_etheme_product_grid_list_product_element_title’ instead of the current one, ‘woocommerce_before_shop_loop_item_title’. The current code is not functioning as expected because your website utilizes the Archive Builder with own Elementor widgets, which does not support all the default hooks of the WooCommerce plugin.

    If you require further assistance, please provide us with the correct FTP access so we can review the code and assist you in resolving the issue. Additionally, we checked your child theme’s functions.php file and did not find the snippet you mentioned.

    Thank you for your attention to this matter. We look forward to assisting you further.

    Best regards,
    Jack Richardson
    8Theme Team

    #419630 Copied In reply to: Assistance Needed for Adding Custom Product Labels in XStore Theme
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @carliczyk,

    We hope this message finds you well.

    The issues you mentioned were caused by custom CSS that had been added under Theme Options -> Additional CSS. Please refer to the following screenshots for more details:

    – https://prnt.sc/Wb0fTXvtMP0U
    – https://prnt.sc/oLlfacc1j0EB

    As a temporary solution, we have removed the following lines of code, and the overlapping effect should no longer be present. Kindly review the changes on your end.

    Should you have any further questions or require additional assistance, please don’t hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #419626 Copied In reply to: Pop up search bar on mobile view is not ontop of menu
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Caique Lourenço,

    I hope this message finds you well.

    We would like to inform you that the wp-admin access you provided is incorrect. Kindly review the details in the private area for more information. Additionally, we noticed that you have only provided cPanel access, whereas we also require FTP access to proceed.

    For FTP access, please provide the following details:
    – FTP Host
    – FTP Username
    – FTP Password
    – FTP Port
    – FTP Encryption Type

    If you are unsure how to create these credentials, we recommend reaching out to your hosting provider for assistance.

    Once we receive the correct access credentials, we will proceed with testing the specific issues on your website. Based on the information you have already shared, we also suggest contacting the support teams of the plugins that are causing the highest CPU load. As you can see, the XStore Core plugin, which is integrated with our theme, ranks only 5th in terms of resource usage, following several other plugins.

    Thank you for your cooperation. We look forward to resolving the issues as soon as possible.

    Best regards,
    Jack Richardson
    8Theme Team

    Please contact administrator
    for this information.
    #419619 Copied In reply to: My store is getting error 500 – CPU overload
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Daniel,

    We hope this message finds you well.

    We have tested the issue you reported on our test website and identified that it is caused by the quality of the product image. The current image resolution is 720×720, which is too low for the gallery display area, preventing the zoom script from functioning correctly.

    To resolve this, we kindly ask you to upload a higher resolution image, preferably with dimensions of at least 1000×1000 or more. This should ensure that the gallery and zoom features work as expected.

    Thank you for your understanding and cooperation.

    Best regards,
    Jack Richardson
    8Theme Team

    #419616 Copied In reply to: When i click on the image of the product there isn’t an option (“x”) to exit you have to go back
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @MAHDAR

    Please, check now !
    We added next CSS solution for you -> https://prnt.sc/zOLNaBIfft2k.

    Kind regards,
    Jack Richardson
    The 8theme’s team

    #419526 Copied In reply to: Organizational Site Colors Not Changing After Theme Color Update
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @MAHDAR,

    We hope this message finds you well.

    We would like to inform you that the container background settings applied in the main Theme Options do not affect containers created using the Elementor builder. That option is created for another idea and global background of each page. To set the background for a container in Elementor, please navigate to the “Style” tab of the specific container you wish to edit and adjust the background color settings there. You can refer to the following screenshot for guidance: https://prnt.sc/tYXSpqjn5d2k. Once configured, the result on the frontend should appear as expected: https://prnt.sc/iRcI2_Dpmq_w.

    We kindly suggest following the steps outlined above to achieve the desired outcome.

    Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #419509 Copied In reply to: Organizational Site Colors Not Changing After Theme Color Update
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @carliczyk

    Please, check now !
    We made changes in next files:
    et-core-plugin/app/controllers/elementor/general/search.php
    xstore-child/functions.php

    Kind regards, Jack Richardson
    The 8theme’s team

    #419505 Copied In reply to: Search bar keeps search term in input after selected
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @HUSSTLE,

    We hope this message finds you well.

    Could you kindly provide us with some screenshots to help us better understand the situation you are facing? Alternatively, if screenshots are not available, we would appreciate it if you could share more detailed information regarding the idea you would like to implement.

    Thank you for your cooperation.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #419502 Copied In reply to: Search filter for products button with icon / display woo product below
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Rowan Keizer,

    We hope this message finds you well.

    We have recently tested your website on a mobile device, and everything appears to be functioning correctly. Could we kindly ask you to verify this on your end as well? Please ensure that all caches are cleared on your device, or alternatively, you may test it using an incognito browser.

    Thank you for your cooperation.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #419500 Copied In reply to: The Popup off canvas cart not working on mobile
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Trektor,

    We hope this message finds you well.

    It has come to our attention that certain options may not be loading correctly with the latest version of PHP. To ensure optimal performance and avoid potential issues, we kindly suggest continuing to use PHP version 8.1. The differences between the versions are minimal, and it is important to note that some other plugins may also encounter compatibility issues with the latest PHP version.

    For these reasons, we recommend sticking with the stable version 8.1 for the time being.

    Thank you for your understanding.

    Best regards,
    Jack Richardson
    8Theme Team

    #419497 Copied In reply to: Infinite Wishlist menu loading during customizing
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @kamil109

    Please, try to use next custom CSS snippet to be added in your Theme Options -> Theme Custom CSS -> Global CSS:

    .sale-wrapper .onsale {
    text-transform: lowercase;
}

    Kind regards, Jack Richardson
    The 8theme’s team

    #419441 Copied In reply to: How to change “Sale” text on single product page ?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @MAHDAR,

    We hope this message finds you well.

    Upon reviewing the file on your server, we noticed a specific line of code that was added in new version of such file does present in the file, as shown here: https://prnt.sc/wjMyTDXeaqse. However, when inspecting the code of the file with the same name that is loaded on your website, we found that this line of code is missing: https://prnt.sc/DisPt93eH47T.

    This suggests that either the uploaded file is not located in the same directory as your website, or there may be an uncleared CDN cache. Please note that we do not have the ability to clear your caches, so we kindly ask that you handle this on your end.

    Thank you for your attention to this matter.

    Best regards,
    Jack Richardson
    8Theme Team

    Please contact administrator
    for this information.
    #419440 Copied In reply to: The search element
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @vadims

    Our theme currently supports search functionality by title, description, SKU, posts, and pages. However, it does not offer the option to search by title only. For further details, you may refer to the following discussions:

    1. https://www.8theme.com/topic/ajax-search-product-adjust-to-search-product-but-not-descriptions/#post-319636
    2. https://www.8theme.com/topic/search-result-displaying-unrelated-products/#post-347580

    If you would like to request the addition of a “title-only” search feature, we encourage you to submit your suggestion on our https://www.8theme.com/taskboard/. If the request garners sufficient support from other users, our development team will consider implementing it in a future update.

    Best regards,
    Jack Richardson
    The 8theme Team

    #419432 Copied In reply to: Search for products only by title and SKU
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @kamil109,

    We hope this message finds you well.

    Should you wish to modify the text, please follow the steps outlined below:

    Navigate to Theme Options -> WooCommerce -> Single Product Builder -> Sale Label Text (you can refer to this screenshot for guidance: https://prnt.sc/Jm4JlxWCWLRt).

    For the time being, we have made the necessary changes on your behalf. Kindly review them at your convenience.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #419397 Copied In reply to: How to change “Sale” text on single product page ?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @kamil109

    As we wrote you previously we re-saved the global Theme Options -> https://prnt.sc/7SNFRl-kBjfI. Does it work now as it should, or maybe you have any other questions ? If the main issue you requested in this topic is solved, please, mark this topic as closed.

    Kind regards, Jack Richardson
    The 8theme’s team

    #419385 Copied In reply to: How to change “Sale” text on single product page ?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Nelson,

    Thank you for reaching out.

    Regarding the website you shared, it appears that you are utilizing the XStore Archive Product Builder. Please note that in such case all settings for the products displayed on the shop page should be configured within the builder itself. The global theme options you demonstrated in the video will not apply for those products if the website is using the builder for this specific page.

    For further details, you can refer to our documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #419378 Copied In reply to: Problemas Editing Shop Page Layout – editing
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Mario :),

    We hope this message finds you well.

    We would like to inform you that the issue with the display of the “New” label was caused by the settings in your WP Rocket plugin. To resolve this, we have temporarily deactivated the following option: https://prnt.sc/xkc8XaAewvDJ. The “New” label is now displaying correctly. Kindly review and confirm.

    Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    Jack Richardson
    8Theme Team

    #419375 Copied In reply to: “New” badge doesn’t display corectly on shop page
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @kamil109,

    We have re-saved the Theme Options, and the text is now displaying correctly, as shown in the following screenshot: https://prnt.sc/CRGhJVEM7VcZ. Kindly check it at your convenience.

    Best regards,
    Jack Richardson
    8Theme Team

    #419371 Copied In reply to: How to change “Sale” text on single product page ?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @MAHDAR,

    I hope this message finds you well.

    Could you kindly check the functionality now? But we should ask to to clear all the caches on your web-site first. Because it seems you have WP Rocket plugin & CDN currently active.

    As you know, not all great ideas come to us immediately, but with time, we often find better solutions. With that in mind, we have made some improvements to the JavaScript code related to the search functionality. Now, the search results will no longer be hidden when the search element is used within an Elementor popup.

    Below we attach a file that should be uploaded on your web-site because were unable to make such case, as we didn’t have the correct FTP access provided.

    Additionally, we have removed the previously added CSS.

    Thank you for your attention, and please let us know if everything works as expected.

    Best regards,
    Jack Richardson
    8Theme Team

    Please contact administrator
    for this information.
    #419370 Copied In reply to: The search element
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Vihaan,

    We hope this message finds you well.

    Could you kindly provide us with more details regarding the issue you are experiencing? Additionally, we would appreciate it if you could test your plugin with the default Storefront theme to determine whether the issue is specific to the XStore theme. Please share screenshots, videos of the results for our reference.

    Furthermore, we would be grateful if you could provide us with the link to the plugin you are using. While we strive to ensure compatibility with as many plugins as possible, please note that it may not always be feasible to guarantee compatibility with all existing plugins. However, we are always open to exploring potential solutions.

    If you require any additional customizations for your specific case, you are welcome to submit a request through the following link: https://www.8theme.com/account/#etheme_customization_panel.

    Thank you for your understanding and cooperation.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #419359 Copied In reply to: Assistance Required for OTP Verification Plugin Compatibility
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @carliczyk,

    I hope this message finds you well.

    1. The current setup is designed to retain the last searched word in the input field. If you would prefer to have the word removed after a search is completed, kindly provide us with the correct FTP access. This will allow us to upload a modified file, which will also be included in the next theme update. Additionally, you will be able to add a custom snippet to prevent the search term from being displayed in the input field.

    2. This fix is scheduled to be included in the next theme update. Once we receive the correct FTP access, we can upload the fix directly to your website.

    Thank you for your cooperation.

    Best regards,
    Jack Richardson
    8Theme Team

    #419346 Copied In reply to: Search bar keeps search term in input after selected
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @MAHDAR,

    We hope this message finds you well.

    We would like to inform you that we have made some improvements to the code we previously provided. This is the best solution we can currently suggest. Please, check on your web-site. Should you require further assistance with modifying the search code, please feel free to submit a request through the following link: https://www.8theme.com/account/#etheme_customization_panel.

    Thank you for your understanding.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #419340 Copied In reply to: The search element
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @creativesite

    Please, check now !
    We added few CSS lines in your Theme Options -> Theme Custom CSS -> Mobile.

    Kind regards, Jack Richardson
    The 8theme’s team

    #419331 Copied In reply to: Creating more space between products on phone
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Nicola,

    Thank you for contacting us and for using XStore.

    If there are not such widget available in our Email builder templates we would like to inform you that our Email Builder contains a WC Hook element that can be used, for example – https://www.8theme.com/topic/including-identity-number-in-emails-and-invoices/.

    Please, test on real orders only but not in previewer of the email template.

    Kind Regards,
    Jack Richardson
    8theme team

    #419330 Copied In reply to: E-mail “order confirmation” – Payment information missing
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @HUSSTLE,

    We hope this message finds you well.

    Kindly take a moment to review the following widget on our demo page: https://xstore.8theme.com/elementor/demos/minimal-fashion02/product-filters-element/. Additionally, we recommend exploring other available widgets within the Elementor editor that are built into our theme, which you can view here: https://prnt.sc/Zh3TCK01LXkZ. We are confident that you will find the one that best suits your needs from the options provided.

    Should you have any further questions or require assistance, please do not hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #419327 Copied In reply to: Search filter for products button with icon / display woo product below
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Trektor,

    We hope this message finds you well.

    We have thoroughly investigated the issue you reported and identified that it occurs in sections where the ‘radio-buttonset’ option is present. Unfortunately, we have not yet been able to find a definitive solution for you. However, as a suggestion, we recommend trying to install demo content on your website. This may help configure the options according to the demo you select.

    Thank you for your understanding, and please feel free to reach out if you need further assistance.

    Best regards,
    Jack Richardson
    8Theme Team

    #419321 Copied In reply to: Infinite Wishlist menu loading during customizing
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Nelson,

    We hope this message finds you well.

    We have reviewed the shop page on your website and did not encounter any issues with the archive product page editor. To verify, we removed some widgets and checked the results on the frontend:

    – Before: https://prnt.sc/u7cixpHDp8Qw
    – After: https://prnt.sc/_WdtIepoYiFX

    If you were referring to a different issue, kindly provide us with more details so we can assist you further.

    Best regards,
    Jack Richardson
    8Theme Team

    #419307 Copied In reply to: Problemas Editing Shop Page Layout – editing
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Trektor,

    I hope this message finds you well.

    Unfortunately, the FTP access you provided is directing us to an empty directory. Could you kindly review the access details and provide us with the correct information at your earliest convenience?

    Thank you for your attention to this matter.

    Best regards,
    8Theme Team

    #419225 Copied In reply to: Infinite Wishlist menu loading during customizing
  • 1 2 3 … 165 166 167 … 592 593 594
    4,951–4,980 of 17,794 posts
Viewing 30 posts - 4,951 through 4,980 (of 17,794 total)
1 2 3 … 165 166 167 … 592 593 594