Return to previous page

Topic: acting strange

catrine87

Participant

April 27, 2017 5:26 pm

Hallo. I need help with my site, it is acting strange.
I need you to log in and take a check, can you help me please?
And I can no longer make change featured products.
Site URL: hidden
Theme version: legenda

Content is visible for topic creator and
support staff only.

#161558 copied to clipboard

Like

Jack Richardson

Support staff

April 28, 2017 11:34 am

Hello,

Could you please describe with more details what exactly wrong with your site? Thank you.

Regards,
Jack Richardson.

#161651 copied to clipboard

Like

catrine87

Participant

April 29, 2017 10:30 am

Hallo Jack. Sometimes my page is in “error” and cant load.
It is just acting strange, and it would be a big help if you would login and check if everything is okay?.
Kind regards Catrine

#161743 copied to clipboard

Like

catrine87

Participant

May 2, 2017 9:14 am

hallo?

#161847 copied to clipboard

Like

Rose Tyler

Support staff

May 3, 2017 2:11 pm

Hello,

Very likely, the problem with featured products related to WC version. Please wait for theme update.
I think new Legenda will be released soon, we are waiting for approvement from ThemeForest. So, you’ll be able to update theme to version that is compatible with WC 3.0.4.

Regards,
Rose Tyler.

#161979 copied to clipboard

Like

catrine87

Participant

May 6, 2017 11:23 am

I have updated to newest version.

I will ask again. Please go to my site and check it
I can’t edit a product, it will show error can’t load 5 times before succeed

#162409 copied to clipboard

Like

Rose Tyler

Support staff

May 8, 2017 11:53 am

Hello,

Please update theme to latest 3.2 version and then store’s database http://prntscr.com/f5f62p
You need to enter your purchase code to activate our new theme version and skip Setup Wizard.
Don’t forget to create backup of your files and database before starting update process!
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/royal/ to avoid problems with old files.

Regards,
Rose Tyler.

#162509 copied to clipboard

Like

catrine87

Participant

May 9, 2017 10:26 am

I DONT KNOW HOW TO DO THAT!!! I need your help, thats why I gave you access to my site!

#162601 copied to clipboard

Like

catrine87

Participant

May 10, 2017 8:35 am

?

#162651 copied to clipboard

Like

Rose Tyler

Support staff

May 11, 2017 9:27 am

Hello,

Sorry for the delay.
Please make full backup of the site and we’ll update the files for you.
Also, provide us with FTP credentials in Private Content.

Regards,
Rose Tyler.

#162785 copied to clipboard

Like

catrine87

Participant

May 11, 2017 9:36 pm

thank you.
Site URL: hidden
Theme version: legenda

Content is visible for topic creator and
support staff only.

#162902 copied to clipboard

Like

Rose Tyler

Support staff

May 12, 2017 3:43 pm

Hello,

Updated. Please check.

Regards,
Rose Tyler.

#162985 copied to clipboard

Like

catrine87

Participant

May 12, 2017 7:28 pm

Have you taken a look at the site after you updated?
Featured products???
Price color???
Picture size??? !

Where are all my custom made changes???

#162995 copied to clipboard

Like

Rose Tyler

Support staff

May 13, 2017 10:10 am

Hello,

Please check the site now. Very likely changes are related to the new woocommerce version.
I’ve updated /framework/shortcodes.php file, so check your featured products.
You can delete Product Images/Thumbnails Width and Height in Theme Option, then go to Woocommerce > Settings > Products > Display and change Product Image settings. Use hard crop if you want to crop images. Then regenerate thumbnails with the plugin https://wordpress.org/plugins/regenerate-thumbnails/
Read more about image size -https://docs.woocommerce.com/document/fixing-blurry-product-images/
Please note that we recommend to make changes in a child theme to prevent of losing modifications after theme update. Otherwise, you need to save changed file and reupload it after update.

Regards,
Rose Tyler.

#163013 copied to clipboard

Like

catrine87

Participant

May 13, 2017 2:15 pm

IT CHANGED NOTHING!
Make my pictures as they were before

#163024 copied to clipboard

Like

catrine87

Participant

May 15, 2017 9:15 am

It changed nothing!
You need to du it? using the plugin didn’t change my pictures!

#163064 copied to clipboard

Like

Rose Tyler

Support staff

May 15, 2017 12:10 pm

Hello,

Sorry for the delay.
I will check. Please wait.

Regards,
Rose Tyler.

#163097 copied to clipboard

Like

Rose Tyler

Support staff

May 15, 2017 2:11 pm

Hello,

I’ve changed sizes http://prntscr.com/f825d9. Clear cache and check your product images.

Regards,
Rose Tyler.

#163114 copied to clipboard

Like