Hello @BINOD rajak,

Please check now. We have implemented global changes in our XStore Core plugin files, and these changes will be included in the next theme update.

Frontend result: https://gyazo.com/74d5ef3551c7cb4d41e84943b8141fc3 (simple on-sale), https://gyazo.com/f95fea88617db28844716154da43bfb3 (variable on-sale), https://gyazo.com/07a45e580c3c70c93c95946771c529b5 (variable regular), https://gyazo.com/689ae1465535280d616245939f0b9090 (simple regular)

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @BINOD rajak,
Thanks for providing us the correct wp-admin access, could you please, also attach us the correct FTP access as we previously asked?

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards,
Jack Richardson
The 8theme’s team

Hello @BINOD rajak,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards,
Jack Richardson
The 8theme’s team

Hello @Greg,

Based on the WooCommerce logs we reviewed, it appears that your website has an extended memory limit. We kindly request that you contact your hosting provider to resolve this issue.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Greg,

Please, check private content area.

King regards,
Jack Richardson
The 8theme’s team

Hello @Greg,

You may upload your video to services such as https://fex.net/ and provide us with the URL in the private area for download. Additionally, please clarify and provide us with access to review the issue.

Best regards,
Jack Richardson
The 8Theme’s Team

Dear @Greg,

We have thoroughly examined the error on your website but were unable to locate it. Please refer to the private content area for further details.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Zo,

Could you please clarify which specific parts you would like to import from the new demo:

1. Home page
2. All sidebar widgets
3. Theme settings
4. Only certain posts
5. Etc.

During the import process, you can select only the parts you need, skipping those that are not required. Regarding the content reset step, it is necessary if you wish to have a clean installation. Installing the demo over existing content may result in some pages and content not displaying correctly (e.g., some posts may have incorrect product thumbnails, and some sections may show different content).

We have dedicated documentation (https://www.8theme.com/documentation/xstore/theme-installation/demo-content/) where all steps are described. However, if you still need our assistance, please provide feedback on the questions we asked above:

We kindly ask you to review the documentation we recommended earlier and create a backup of your current version by contacting your hosting provider.

as we think that you may have imported these 1200 products from another source rather than creating them manually. If this is the case, you can perform a complete new setup of your preferred demo from our list with removed all data before and then upload your products as you did previously.

Best Regards,
Jack Richardson
The 8Theme’s Team

Hello @Ravinder,

We kindly request you to consider adding the following custom CSS:

body .etheme-product-grid .etheme-product-grid-button {
    display: inline;
}

Thank you for your attention to this matter.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Zo,

Due to the limited access provided, we were unable to verify the number of products you have created (https://gyazo.com/4d05fc65e28e67b48848b191b2780102) and determine if it would be more beneficial to perform an import from scratch.

You have the option to reinstall all of your demo content by using the ‘Delete Content’ button during the import process. This also allows you to select specific parts to remove from your website (https://prnt.sc/DtXnsDV4phjh) and keep the products and media not deleted. More information can be found at: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

Alternatively, you can choose to skip the content reset action and upload new demo content over your existing content. However, please note that this will result in duplicate home pages, About Us pages, and a mix of products from both your old and new demos.

You also have the option to import any content available in the Elementor editor in our XStudio: https://prnt.sc/HrcjDKdXfGNi

Before making any changes, we kindly ask you to contact your hosting provider to create a backup archive, allowing you to revert any changes made to your current version.

Best Regards,
Jack Richardson
The 8Theme’s Team

Hello @LORENC GROUP,

In accordance with Envato support policy that we follow, we do not provide additional customization on customers’ websites on our support forums. However, we are always available to suggest solutions or provide snippets for implementation. In your case, as we strive to assist our customers, we have decided to make some modifications. We duplicated your existing header template and made our changes there. The frontend now appears as follows: https://gyazo.com/44b9db4dc5b7a4047d076d7fee965d4a

Please note that the notices you see are related to the Elementor plugin. Once you disable the debug mode on your staging website, these notices will not be visible to customers and are not critical.

Additionally, we tested the loading time, and fragments are now displaying correctly. You can use the plugin’s cart element in your header templates, but please conduct a test on your side as well.

If you would like to request separate customization for your website, please submit your request through our contact form: https://8theme.com/contact-us

Best Regards,
Jack Richardson
The 8Theme’s Team

Hello @LORENC GROUP,

We have noticed that you have installed the additional plugin named “royal-elementor-addons,” which has modified the structure of the mini-cart content and other sections across the website. If you prefer to use the mini-cart from that plugin, please disable our built-in Mini Cart widget in your header and use the one provided by the plugin. Currently, it appears that both our request for cart fragments and the plugin’s modifications are affecting the content. Additionally, if you wish to completely disable the cart fragments, you can set the mini-cart widget type in your header to None (neither off-canvas nor dropdown content). This way, the fragments will not be loaded in the console, and customers will open the cart in your header and be redirected to the cart page.

If you require further assistance, please provide temporary wp-admin access in private content.

Best Regards,
Jack Richardson
The 8Theme’s Team

Hello @Eduan,

We will gladly provide you with a refund without any issues. However, we would appreciate the opportunity to review our testing analyzer using real booster configurations from live customer websites. We are confident in the configured boosters, as evidenced by the main mark of 9/10, which you can view in the url attached in private content. Nonetheless, the statistics below may not have been accurately checked and might display cached results. Therefore, we would like to verify the real statistics and examine the live booster configurations. If you still prefer a refund, we will proceed without any further requests.

Best Regards,
Jack Richardson
The 8Theme’s Team

Hello,

Thank you for clarifying your request.

1. You can increase the size of the off-canvas element, but then you may need to minimize the inner canvas content. If you need to implement specific size adjustments, please provide a screenshot indicating which parts you need to increase or decrease in your content.

2. Each header section has a custom content zoom setting that adjusts the size of all content within it. At the bottom of the header, there is a setting (https://gyazo.com/857cff5fa1f6a0e259338095eb7c3d0b) with a default value of 100. You can increase or decrease this value to modify the size of inner elements and then adjust the content zoom on specific elements such as the “account” off-canvas. However, there is no setting to modify specific elements like “label” or “icon + label” on such elements, so this can only be achieved using custom CSS.

3. You can implement a custom CSS solution for such cases. In the following example, you can have a 20px size independent of content zoom:

body .et_b_header-account.et_element-top-level .et-mini-content {
    --content-zoom: 20px;
}

4. You can only implement this using custom CSS based on attributes in your HTML tag (https://gyazo.com/bca91677fc45fb4492667d4a866136df). Below is an example of custom CSS:

html[lang=nl-NL] .et_b_header-account.login-link.et-off-canvas .et-mini-content input#rememberme + span {
    max-width: 72px;
}

html[lang=en-GB] .et_b_header-account.login-link.et-off-canvas .et-mini-content input#rememberme + span {
    max-width: 90px;
}

Best Regards,
Jack Richardson
The 8Theme’s Team

Hello @Alexander Ermolenko,

The primary color in our Theme Options only affects the built-in theme elements or specific theme blocks. To modify sections within your Elementor templates, you must use the Elementor editor by navigating to Edit widget -> Style, as each widget has its own unique design and style configurations.

Here are a few examples:
– Advanced custom heading subheading – https://gyazo.com/632a8ccf774ee67dcb2dc5806d22e4a7
– Header template – https://gyazo.com/4fc01626345effde34b4828b3d471a3f
– Some column background – https://gyazo.com/0cb2263d6dc6056871343c974ca02f47

Best regards,
Jack Richardson
The 8Theme’s Team