Jack Richardson

Dear @Rowan Keizer,

I hope this message finds you well.

If you would like to reorder the elements within your product content, we recommend seeking assistance from your website developer. They will be able to guide you on the appropriate PHP solutions to achieve the desired outcome. For reference, you can review one possible solution for customizing the order of elements in product content here: https://www.8theme.com/topic/your-theme-can-not-have-diffrent-product-grid-styles-only-change-color-size-and-show-hide/#post-417524.

Additionally, if you wish to add spacing between elements, a few lines of custom CSS code will be required.

Regarding the issue of reviews not displaying on certain products, we suggest reaching out to the support team for the “Judge.me” plugin. It is possible that some custom parameters
such as product ID may need to be added to the shortcode to resolve this issue.

Please note that any further customization falls outside the scope of our standard support.

Thank you for your understanding.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Brooke,

I hope this message finds you well.

Could you kindly check the issue now? We have uploaded a potential fix in the following file: xstore/woocommerce/single-product/tabs/tabs.php. Please note that this fix will also be included in the next update.

Thank you for your attention to this matter.

Best regards,
Jack Richardson
8Theme Team

Dear @Guida cm,

We hope this message finds you well.

Could you kindly check the issue now? Please note that the fix will also be included in the next theme update.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Cataclyps,

We kindly request that you submit your suggestion on our future task board at the following link: https://www.8theme.com/roadmap/. This will allow us to monitor the popularity of your request more effectively.

Thank you for your understanding.

Best regards,
Jack Richardson
The 8Theme Team

Dear @RC,

We hope this message finds you well.

Kindly review the following screenshot, which outlines the additional conditions required for the correct display of headers on single product pages:
https://prnt.sc/TMN4MSEUCKGp

In summary, we recommend adding a condition to ensure that your headers are displayed on products within specific product categories.

Please take a moment to review and implement the necessary changes.

Thank you for your attention to this matter.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Juergen,

We hope this message finds you well.

We have observed that you are using the Smush Pro plugin, particularly for features such as lazy loading and performance optimization. Based on our analysis, we believe that the issues you are experiencing may be related to the configuration of this plugin. For instance, the issue where actions (click even) need to be performed on mobile devices before interacting with other elements could be due to an active setting in the plugin that delays the loading of styles or scripts until after user interaction. You may find this discussion helpful: https://wpmudev.com/forums/topic/smush-pro-having-trouble-with-lazy-loading/.

As you hold a PRO license for the Smush Pro plugin, we highly recommend reaching out to their support team for guidance on the optimal configuration for your website.

Please note that our support team is dedicated to assisting with our own projects, and since Smush Pro is a third-party plugin, we kindly ask that you direct any further inquiries to their support forum.

Thank you for your understanding.

Best regards,
Jack Richardson
8Theme Support Team

Dear @Cataclyps,

We hope this message finds you well.

We would like to inform you that the WooCommerce plugin does not currently offer an option to upload images for product tags. This feature is only available for product categories. If you would like to see the option to upload images for product tags as well, we encourage you to suggest this idea on WooCommerce’s support forum or on our Future Requests taskboard, which you can access here: https://www.8theme.com/roadmap/.

Also, there is an option for you to submit a request for additional customization -> https://www.8theme.com/account/#etheme_customization_panel.

Additionally, if you have any questions regarding the XStore Elementor widgets, please feel free to provide more details, and we will be happy to assist you.

If you were referring to the Spotlight Categories widget displaying dynamic content categories on different pages, you can hardcode the specific product categories you wish to display by adjusting the widget’s settings. Should you have any suggestions for improving this widget, we would greatly appreciate your feedback.

Thank you for your attention, and please do not hesitate to reach out if you have any further questions.

Best regards,
Jack Richardson
The 8Theme Team

Dear @RC,

We hope this message finds you well.

Upon reviewing your headers, we noticed that you have created custom headers with varying conditions for different product category pages, as shown here: https://prnt.sc/rejGJs3qlxaX. To ensure proper functionality, we recommend adjusting your conditions on each header so that they apply correctly to products assigned to specific categories.

As this is not a theme-related bug or issue, we are unable to provide a direct solution. However, we are happy to continue offering guidance, as we have done previously. Please take a moment to review and refine the conditions for each of your headers.

Should you need further assistance, feel free to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Brooke

Please, provide us the correct wp-admin + FTP access in private area, so we could upload a potentional fix for you issue.

Kind regards, Jack Richardson
The 8theme’s team

Hey @KSP ELECTRONICS,

If we follow the line of thought you’ve presented, the logic would be as follows: everything depends on the level of comfort you choose. If you seek the experience of traveling in a private compartment with exceptional service, then that’s XStore. However, if you prefer a seat in a crowded train with no special service, then perhaps another theme might suit your needs better.

XStore offers a wealth of tools and features that you won’t find in other themes. Of course, these tools require computational resources to deliver the performance and functionality they’re designed for. That said, you may have noticed that we are not only adding new features but also continuously optimizing the code. This ongoing process ensures that both innovation and efficiency are at the core of what we do. You can see these updates and optimizations in our https://xstore.8theme.com/update-history/

Ultimately, it’s about the experience you wish to craft for your users, and we’re here to support you in achieving that vision.

Best Regards,
Jack Richardson
The 8theme’s Team

Dear @Mario,

We hope this message finds you well.

Upon reviewing the issue, we have found that when we manually resave a product experiencing the category display problem, the product category is correctly shown after the update process, as demonstrated here: https://prnt.sc/A7EV4HxA7gQX. Based on our analysis, it seems that the products in question were imported rather than manually created on the current website. This issue may arise due to certain problems on WooCommerce’s side during the import process. We recommend resaving a few products manually to see if this resolves the issue.

Additionally, we observed that when we resave a product without a displayed category, another product that previously had the correct category may lose its category display. This leads us to believe there could be some limitations or another underlying issue related to product categories.

Given our findings, we kindly ask if you could test the issue using the default Storefront theme. If the problem persists with the default theme, it would indicate that the issue is related to WooCommerce plugin or server side rather than our theme. Could you please conduct some tests with the default theme to check if the product categories are displayed correctly?

If possible, we suggest deactivating all plugins except for WooCommerce and Elementor, and then testing the issue again. We would greatly appreciate it if you could provide us with feedback on the results.

Thank you for your cooperation, and we look forward to hearing from you.

Best regards,
Jack Richardson
8Theme’s Team

Dear @OnlyCBD,

We hope this message finds you well.

Could you kindly provide us with the correct WP-admin access to your website, as well as the URL of the specific page where you are encountering the issue? This will allow us to compare the results and investigate the cause on that particular page.

Thank you for your cooperation.

Best regards,
Jack Richardson
8Theme Team

Dear @YSO,

We hope this message finds you well.

Currently, there is no widget available that specifically displays reviews along with product titles for each review. However, we do offer a “Testimonials” widget that includes an option to display reviews based on live feedback, which you can view here: [https://prnt.sc/R5y-KUVc-qiL]. This might meet your requirements.

If this solution does not fully address your needs, we encourage you to submit a feature request on our taskboard: [https://www.8theme.com/roadmap/]. Alternatively, you may request additional customization through your account here: [https://www.8theme.com/account/#etheme_customization_panel].

Thank you for your understanding, and please feel free to reach out if you have any further questions.

Best regards,
Jack Richardson
The 8Theme Team

Dear @KSP ELECTRONICS,

Thank you for reaching out to us regarding the XStore theme speed.

We would like to clarify that every website is unique, and optimizing its performance requires a detailed analysis. In many cases, the issue can also be related to server-side factors. We offer an optimization service to address these specific needs. You can learn more about this service [https://www.8theme.com/account/#etheme_customization_panel], and our specialist will provide you with a personalized offer, including a cost estimate.

We understand your concern, and we’re here to assist in improving your website’s speed.

Best Regards,
8theme Support Team

Hello @Martin

Please, check now !
We fixed the php warnings and such improves will be included in next update.

Kind regards,
Jack Richardson
The 8theme’s team