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Topic: Front page not displaying correctly

Annalice

Participant

April 26, 2017 7:35 am

Good day,

I really hope someone can help. My website is not displaying correctly. I did security scans to make sure there is no malware, i deactivated all plugins and activated them one by one but got no results, When i deactivate the Royal theme the website then displays fine. I have even tried deleting the theme and uploading the theme again.

Could someone please assist me on how i can fix this issue as my website now looks horrible and i really don’t want to switch to another theme.

Thank you
Site URL: hidden
Theme version: 3.0.1
WooCommerce version: 3.0.4

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Jack Richardson

Support staff

April 26, 2017 10:31 am

Hello,

Please provide us with wp-admin and FTP credentials in private content area.

Regards,
Jack Richardson.

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Annalice

Participant

April 26, 2017 10:53 am

Hi Jack,

Please find details bellow. I am using the Royal theme for a few websites and have found the issue on all the websites using your theme.

Thanks

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support staff only.

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Jack Richardson

Support staff

April 27, 2017 3:54 pm

Hello,

Unfortunately I can’t check the settings in your Dashboard due to restricted user permissions. Please grant administrator permissions for the user you provided. Thank you.

Regards,
Jack Richardson.

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Annalice

Participant

May 2, 2017 7:17 am

Hi Jack,

I have changed the user permissions.

Thank you
Regards
Annalice

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Rose Tyler

Support staff

May 4, 2017 8:12 am

Hello,

Sorry for the delay.
Please check now.

Regards,
Rose Tyler.

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