Front page not displaying correctly - by Annalice

This topic has 6 replies, 3 voices, and was last updated 6 years, 11 months ago ago by Rose Tyler

  • Avatar: Annalice
    Annalice
    Participant
    April 26, 2017 at 07:35

    Good day,

    I really hope someone can help. My website is not displaying correctly. I did security scans to make sure there is no malware, i deactivated all plugins and activated them one by one but got no results, When i deactivate the Royal theme the website then displays fine. I have even tried deleting the theme and uploading the theme again.

    Could someone please assist me on how i can fix this issue as my website now looks horrible and i really don’t want to switch to another theme.

    Thank you

    5 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 26, 2017 at 10:31

    Hello,

    Please provide us with wp-admin and FTP credentials in private content area.

    Regards,
    Jack Richardson.

    Avatar: Annalice
    Annalice
    Participant
    April 26, 2017 at 10:53

    Hi Jack,

    Please find details bellow. I am using the Royal theme for a few websites and have found the issue on all the websites using your theme.

    Thanks

    Please, contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 27, 2017 at 15:54

    Hello,

    Unfortunately I can’t check the settings in your Dashboard due to restricted user permissions. Please grant administrator permissions for the user you provided. Thank you.

    Regards,
    Jack Richardson.

    Avatar: Annalice
    Annalice
    Participant
    May 2, 2017 at 07:17

    Hi Jack,

    I have changed the user permissions.

    Thank you
    Regards
    Annalice

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 4, 2017 at 08:12

    Hello,

    Sorry for the delay.
    Please check now.

    Regards,
    Rose Tyler.

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