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Menu :active gets stuck, it takes several cache flush to move to another page.

This topic has 8 replies, 2 voices, and was last updated 6 years, 11 months ago ago by Jack Richardson

erika

Participant

April 3, 2017 at 14:49

Menu :active gets stuck, it takes several cache flush to move to another page:

http://aarmadillo.wpengine.com/

I have to wait for hours or next day to get it off. It gets stuck mostly on Home and Products. Also, when modifying a custom menu it doesn’t update right away.

It looks like something is caching really bad.

Please, contact administrator
for this information.

#158600 Copied Theme version: 4.7.3 WooCommerce version: 2.6.14

7 Answers

Jack Richardson

Support staff

April 6, 2017 at 09:18

Hello,

You need disable object cache, which you are currently using on your site http://prntscr.com/et2d8t

Regards,
Jack Richardson.

#158919 Copied

erika

Participant

April 25, 2017 at 16:53

Hello Jack,

Unfortunately this is a feature on WPEngine and I need to keep it enable. Another solution?

#161224 Copied

erika

Participant

April 25, 2017 at 17:59

I had to revert the site to an older backup since the shop part was broken, apparently something is wrong with the theme, I have downloaded TODAY the latest version, reuploaded it but nothing: https://aarmadillo.wpengine.com/our-products/

It looks like there is an issue with the file woo.php. I am using the parent theme, not my child theme.

#161232 Copied

erika

Participant

April 25, 2017 at 18:56

I have found the culprit. I have disable YITH Wishlist completely, it was giving me an error:
https://screencast.com/t/ZNWcAORM
No WP bar, no sidebar, no footer. I’m glad I don’t need it but you might want to check your code.

Here is the error:
PHP Fatal error: Class ‘YITH_WCWL_Shortcode’ not found in /nas/content/live/aarmadillo/wp-content/themes/classico/framework/woo.php on line 472, referer: https://aarmadillo.wpengine.com/our-products/

#161244 Copied

erika

Participant

April 25, 2017 at 19:19

Everything seemed to be working but the tabs in Single Product are not…

https://aarmadillo.wpengine.com/product/jumbo-cabinet/#tab_reviews

#161249 Copied

erika

Participant

April 25, 2017 at 19:33

And the zoom tool is not working either: https://screencast.com/t/h4m59qC1

#161254 Copied

Jack Richardson

Support staff

April 27, 2017 at 08:18

Hello,

You need contact your hosting provider support to help you disable object caching.

Please note the current Classico version 1.7.1 has compatibility issues with woocommerce 3.0.x. Please downgrade woocommerce plugin to the version 2.6.14, you can download it here https://downloads.wordpress.org/plugin/woocommerce.2.6.14.zip . You will be able to use the latest one when new theme update is ready, our developer team are working on it to release it as soon as possible. Thank you for understanding.

Regards,
Jack Richardson.

#161442 Copied
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