Your FAQ Guide for WordPress WooCommerce Themes

Installation, dummy data

How to install theme?

You can install WP theme in two ways.

Method 1 – WordPress admin dashboard
– Navigate to Appearance > Themes > Add New.
– Choose theme zip file. Press the Install Now button to upload and install the theme

Method 2 – FTP
– Connect to your server via FTP software.
– Extract theme zip file and upload only extracted theme folder to /wp-content/themes/ folder on your server.
– Navigate to Appearance > Themes and activate theme.

How to install demo content?

Themes support one click demo data installation and you can install dummy content through Theme Options.

If you don’t want to import all of our dummy content or just need separate pages from our demo, also if you can’t use one-click import according to server settings Import of .xml files is your way.

We included all the demo versions and additional pages import to XML files folder of theme package. There you’ll be able to see .xml files and slider archives.

Theme updates

How to update theme?

You can update theme in 3 ways:
– through FTP
– using Automatic Updates

– using Envato Toolkit plugin
– or you may also use Easy Theme Update plugin to backup your theme and upload the new version.
Please, re-save your theme options after upgrading the theme. Navigate to admin panel > Theme Options and hit Save changes. Read the documentation for detailed information.

Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

If you receive the error “update failed: PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature” it means that you have activated the theme on another domain. To fix this, you need to unregister the theme via XStore > Welcome Panel > click on the Unregister button. Then, enter the purchase code and register the theme again on the same page. Go to Dashboard > Updates > click the Check Again link.
After that, you should be able to try updating the theme without any issues.
Alternatively, you can update the theme manually via FTP –

I will do some changes and theme modifications, etc. Will it be safe to upgrade theme to future releases?

ALWAYS DO BACKUP BEFORE UPDATING THEME. If you plan any changes in template files we recommend using child theme. Then you will be able to update theme and won’t lose your modifications. We have already created and included child theme in the theme package. You just need to find theme child folder in the theme package and upload it to /wp-content/themes/ folder.

Included plugins

How to install plugins included in theme?

Themes include a number of perfect third-party plugins that greatly increase the theme opportunities and open new horizons for your store/blog. The installation of included plugins will be required once after the theme activation.
In case if automatic plugin installation fails (as a rule it is because of your server settings), you can install them manually via your Dashboard: Plugins > Add New > Upload Plugin > Browse plugins archives. Or via FTP, by uploading and extracting the plugin zip files into wp-content/plugins folder.
You can find the zip files for plugins installation here.

How to update plugins included in theme?

To update free plugins just click on the update link from your Dashboard (Plugins > Installed Plugins).

To update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/ . The latest versions of plugins you can find here.

I have a message about plugins activation. Where can I get purchase code?

All the premium plugins included in our theme are external and we have the right to build them into our theme as we purchase the Extended License for each of these plugins. The plugins run perfectly and are fully functional. There is no doubt that you can get the current plugin version directly from us. For that go to Downloads page and you’ll get access to all necessary archives. These plugins registration is not obligatory! The plugins are functioning perfectly without any activation. The plugin activation option was added in the plugin for the customers to get automatic updates and support directly from plugin developers. Only in case, you need these features you will need to purchase and register the plugin. This is not only our practice but all the theme authors from ThemeForest.

Third-party plugins

Is theme compatible with third-party plugins?

Our theme (and any other custom theme) isn’t compatible with all third-party plugins by default. Unfortunately it’s impossible for theme author to make the theme compatible with all existing plugins. All extensions are designed to work with default WordPress themes that’s why only default WordPress themes are compatible with all third-party plugins.

I have a conflict between theme and additional plugin that is not included in theme. What to do?

In this case, you need to customize either plugin or theme to make them work properly together.
If you have appropriate bits of knowledge you can do it by yourself (don’t forget about the child theme!). If you don’t – we recommend requesting developer help. Our customization team at your service.


How do I change the text in theme?

The translation file default.pot you can find in the Translation Files folder in the theme package. Edit the .po file using POEdit , use the translation field to make replacements. Read how to do it right.

From the file menu, save the file with your language name e.g de_DE.po. It will generate both a .po and .mo files for your translation. Place these files into languages folder /wp-content/themes/your_theme_folder/languages.

How not to lose the translation after the theme update?

Translation files of the theme should be placed in /wp-content/languages/themes/ folder,
plugins, like Core plugin, in /wp-content/languages/plugins folder,
with correct names, for example, for XStore theme: xstore-fr_FR.po, and xstore-core-fr_FR.po for XStore Core plugin, then you will not lose translation after the update –
We would recommend doing a backup of all the files before any update.
Also, after every update, you need to synchronize translation – Sometimes new strings are added, and only after synchronization, you’ll be able to translate new strings or strings that were changed. Not always, but some strings can be missing after the sync and you need to find and translate them one more time, this is independent of us and relates to WP functionality.

Is theme compatible with WPML plugin?

Almost all our themes are WPML compatible which means you may create the multilanguage site and translate the template to such many languages as you need. To start go to WPML official site and purchase a recent version of plugin, including the String Translation and Translation Management modules.

Follow Getting Started Guide after core WPML plugins installation.

To begin translation go to WPML > Theme and Plugin Localization. Click on Scan the theme for strings and you will see theme strings and which ones are translated or not. Then select WPML > String translation and a list of the strings in the theme will be available. Choose the string you need to translate and press the translation link to add translations to languages.

To translate the custom post types and taxonomies (static blocks, projects, testimonials), go to WPML > Translation Management. Select Multilingual Content Management.

Navigate to Custom Posts where you can choose the translations for Projects, Static Blocks, Testimonials.

Navigate to Custom taxonomies below, you’ll be able to choose the translations for Brands and Portfolio Categories.

JS & PHP errors

I am getting fatal php error

Usually, PHP fatal error is not theme related problem. First of all, try to disable third-party plugins and check if it helps. If not – enable default WP theme. Do you still see the error? The solution is to google with exact error string or search on WP forums.

When the problem persists with our theme only contact with our support team.

I get JS error. Carousel isn’t working / menu isn’t working etc

As a rule, the problem is that some ( or several ) of plugins installed in your system include another version of the jQuery library after all our libraries were loaded. It overrides jQuery object with all jquery libraries that were loaded by our theme.

You can disable plugins one by one to find out which one makes the problem.
In case the problem persists with our theme only contact with our support team.


How can I get the support if I have questions about theme?

We aim to help our clients if they need additional information about the theme’s options and features or have any unresolved difficulties with the template. We are not able to provide support for code customization or third-party plugins!
To be helpful we prefer you contact us on Support Forum. We would be very grateful if you use ThemeForest comments for presale requests only or questions that are not related to support.

I need to change some elements/ add new options. How can I do that?

If you need advice with anything other than minor template customization, want to implement new functions or make theme compatible with third-party plugins we recommend to request developer help.

I’m not happy with a theme, can I get a refund?

We are ThemeForest author. All questions regarding billing, refund etc should be addressed to Envato support

Check also their knowledgebase:

You should have a good reason to receive refund. Please, ask presale questions first to make sure that this theme will work for you, instead of asking for refund in the future.

Also if you faced any problems with theme don’t hurry to ask refund. Please, contact us on our support forum, via contact form on our site or at comments section on TF. We’ll try to solve all the issues you have.


Where can I buy a license of XStore?

The license of XStore can be purchased exclusively through Envato Market (Themeforest) ONLY. Please note that according to the ThemeForest license policy, you can use 1 license for 1 project only (dev site, production site, localhost but the same project).

What is included with my purchase of XStore?

6 or 12 months of free professional support.
467$ worth of bundled premium plugins.
120 prebuilt websites, with new sites released regularly.
550+ blocks. Large & complete online library (XStudio)
Free, consistent, and stable updates to ensure compatibility with industry standards & trends.
XStore works with popular 3rd party plugins like Yoast SEO, The Events Calendar, HubSpot, WPML, and more.

Should I pay additionally for plugins I get with the theme?

NO, absolutely not. You do not need to pay additionally for using these plugins on the site where XStore was activated, at the same time activations using a key for plugins are not obligatory. Read more –

Can I use the XStore theme for multiple websites?

According to ThemeForest license policy you can use 1 license for 1 project (dev and production sites). If you are going to create multiple websites with our theme, you need to purchase one regular license per domain/website.

Basic WordPress questions

How to enable Visual Composer for the Static Blocks?

If you created Static Block, but don’t see Visual Composer options to edit content it means that this post type is not selected in VC settings. Go to Visual Composer > Role Manager > Post types > Custom > check “staticblocks”.

How to change Home/Blog page?

Go to Settings > Reading > Front page displays > A static page > choose your Home and Blog pages.

How to change language/currency at the left top corner of the site?

By default you see the demo content of top widget area. If you need to change it go to Appearance > Widgets. To add real switchers WPML modules and WooCommerce WPML plugin should be installed.

Basic WooCommerce questions

Add to cart/ proceed to checkout/ payment options do not work.

First of all, you need to be sure that problem is related to our theme. For this, you need to disable all the third-party plugins and install/enable the official WooCommerce Theme – Storefront . If problem persists with our theme only, then contact us on Support Forum. In other cases read WooCommerce documentation and search on WooCommerce forums or google with exact error.

I see the message “Your theme has bundled outdated copies of WooCommerce template files”.

This message appears after WooCommerce plugin update. Very likely you:
– updated theme to version compatible with WC but did not delete old files from the previous version mentioned in theme changelog. In this case, delete wp-content/themes/your_theme/woocommerce folder and upload woocommerce folder from the latest theme archive.
– you did not update theme to the version that supports the latest WooCommerce update. Then Check TF changelog and update theme.
If the latest version of theme does not have support of WC version you are using, please, wait till we release new theme update. If you have any critical compatibility problems contact us on Support Forum.

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