Return to previous page

Topic: Single product pages

Tagged: Woocommerce Cart

KoolAide187

Participant

April 24, 2017 2:08 pm

Single product pages are not allowing products to be added to cart from inside the product page. However they will add from the shop. The variable themed products work fine. Also for some reason all my customers are seeing that my royal theme is not activated even though I activated it after the 3.0 update. I don’t see it when i’m logged in but if i log out and visit the page it shows up at the top.
http://imgur.com/a/Yyjkh

When is the update of the theme suppose to happen? I thought it was coming out last week.
Site URL: hidden
Theme version: 3.0.1
WooCommerce version: 3.0.3

Content is visible for topic creator and
support staff only.

#161070 copied to clipboard

Like

Jack Richardson

Support staff

April 25, 2017 3:54 pm

Hello,

Single product pages are not allowing products to be added to cart from inside the product page. However they will add from the shop. The variable themed products work fine.

Please deactivate all 3-rd party plugins you are using, which are not required for the theme, and check if issue persists.

Also for some reason all my customers are seeing that my royal theme is not activated even though I activated it after the 3.0 update.

The mentioned message was cached. I’ve cleared cache in your dashboard and notification has gone. Please check.

Regards,
Jack Richardson.

#161213 copied to clipboard

Like

KoolAide187

Participant

April 25, 2017 5:50 pm

Well it works fine with the storefront theme. Wouldn’t that mean it’s a theme problem and not a plugin problem? Just asking cause i’m not an expert.

#161230 copied to clipboard

Like

Jay

Participant

April 25, 2017 11:34 pm

I’m having the same issue with products not being able to be added to the shopping cart! It appears to affect Simple Products, but not Variable Products.
Site URL: hidden
Theme version: Royal v3.0.1
WooCommerce version: 3.0.4

#161269 copied to clipboard

Like

KoolAide187

Participant

April 27, 2017 2:08 pm

Is there a date on the updated theme coming out?

#161490 copied to clipboard

Like

Jack Richardson

Support staff

April 27, 2017 2:46 pm

Hello,

Theme update is ready and we are waiting for approvement from ThemeForest. We hope that it will be available today for download, so, you’ll be able to update the theme to the version, which is compatible with WooCommerce v. 3.0.4

Regards,
Jack Richardson.

#161508 copied to clipboard

Like

Jay

Participant

April 28, 2017 2:17 am

I updated to Royal v3.0.2 and I’m still not able to add Simple Products to the shopping cart from the Single Product Page.
Site URL: hidden
Theme version: Royal v3.0.2
WooCommerce version: 3.0.4

#161591 copied to clipboard

Like

Rose Tyler

Support staff

April 28, 2017 10:14 am

Hello, @Jay,

You have been replied in your topic https://www.8theme.com/topic/products-not-able-to-be-added-to-cart-anymore/#post-161631

Regards,
Rose Tyler.

#161632 copied to clipboard

Like