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Ordering issues? - by OPTBRAS - on WordPress WooCommerce support

This topic has 6 replies, 3 voices, and was last updated 6 years, 11 months ago ago by Rose Tyler

OPTBRAS

Participant

April 26, 2017 at 09:09

Hi, We had issues with check out on the last update which one of your technicians sortout out for us, but we have been having a random “email” issues on the check out page.

If a customer places their email address in the form the website is not acknowledging that the space has been filled and will not allow the customer any further and such they cannot complete their order.

Can someone please look into this?

PS, we’ve never had so many issues before on an update, so not sure what you have changed but for our website it is causing all sorts off issues, i wonder if this is blanketed to other people or maybe a hosting conflict? or just one of those things?

Please, contact administrator
for this information.

#161316 Copied

5 Answers

Jack Richardson

Support staff

April 26, 2017 at 15:52

Hello,

Please note the current theme v. 3.1 has compatibility issues with woocommerce 3.0.x. Please downgrade woocommerce plugin to the version 2.6.14, you can download it here https://downloads.wordpress.org/plugin/woocommerce.2.6.14.zip . You will be able to use the latest one when new theme update is ready, our developer team are working on it to release it as soon as possible. Thank you for understanding.

Regards,
Jack Richardson.

#161366 Copied

OPTBRAS

Participant

April 26, 2017 at 16:17

Hi Jack,

The issue was before the woo upgrade!! i actually installed the new Woo 3.1 in hope it may sort the issue out?!

So downgrading is not going to help sadly…. any other thoughts?

#161370 Copied

Jack Richardson

Support staff

April 28, 2017 at 13:08

Hello,

Please download the archive via this link https://www.dropbox.com/s/4imohmivagyynsz/etheme.zip?dl=0 , then extract the archive and upload etheme.js file to your server via FTP into the wp-content/themes/legenda/js folder with file overwriting. After that try to complete order.

Regards,
Jack Richardson.

#161676 Copied

OPTBRAS

Participant

May 2, 2017 at 09:01

thank you, i will let you know how it goes

#161846 Copied

Rose Tyler

Support staff

May 3, 2017 at 14:11

Hello,

You’re welcome!
Feel free to ask if you need any other help.

Regards,
Rose Tyler.

#161980 Copied
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