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  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Alyvalco,

    I hope this message finds you in good health and spirits. We are writing to express our gratitude for your recent purchase of our theme and for contacting our support center for assistance.

    Upon receiving your query, we have diligently reviewed the issue you reported and conducted a thorough investigation by visiting your website. It is with great pleasure that we report back to you that our examination did not reveal any of the problems you had mentioned.

    To ensure complete transparency and to provide you with a clear understanding of our findings, we have prepared a concise video demonstration. This video showcases the entire review process and confirms the absence of the reported issues.

    You may access the video through the following link: https://streamable.com/eimgsn

    We kindly ask that you take a moment to watch the video at your earliest convenience. Following the viewing, we recommend clearing your browser’s cache before revisiting your site to verify the results.

    Should you have any further inquiries or require additional assistance, please feel free to contact us. We are here to support you and ensure your satisfaction with our product.

    Yours sincerely,
    The 8Themes Team

    #374603 Copied In reply to: How to remove top and bottom banner gap in row setting
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Brunos,

    We would like to inform you that it is possible to adjust the image size within the 360-degree popup by applying Custom CSS. Kindly follow the steps outlined below to implement the necessary changes:

    1. Navigate to “Xstore” followed by “Theme Options.”
    2. Proceed to “Theme Custom CSS.”
    3. Select “Global CSS.”
    4. Copy and paste the following CSS code:

    .single-product .etheme-360-product-viewer-images {
    width: 900px !important;
    height: 900px !important;
}
.single-product .etheme-modal-popup-content.animated {
    border-radius: 20px !important;
    height: 600px !important;
}

    After inserting the code, please ensure to clear your browser’s cache before revisiting your site to view the modifications.

    For your reference, here are the visual comparisons of the results:

    – Before applying the code: [Before Code Image](https://ibb.co/F8PYbHf)
    – After applying the code: [After Code Image](https://ibb.co/r3gRy0c)

    Should you require any further assistance or have additional queries, please do not hesitate to reach out.

    Warm regards,
    The 8Theme Team

    #374602 Copied In reply to: 360° Popup size issue. Animation is not centered verticaly
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @AdrianP,

    We appreciate your recent purchase of our theme and your initiative in contacting our support team.

    1. About registration of the license, please refer to our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

    2. To provide you with the most effective support, we kindly request that you furnish us with additional details by submitting video(s) that illustrate the issue you are encountering. This will greatly enhance our ability to deliver precise and helpful assistance.

    Prior to taking any further steps, we respectfully urge you to create a full backup of your website. After securing the backup, please provide us with the wp-admin URL and the necessary access credentials for your site by posting them in the private content section of this support thread.

    By granting us the authorization to modify or remove plugins and to conduct debugging procedures on your website, you will facilitate a quicker resolution to your concern.

    Please note that it is important to deactivate all non-essential third-party plugins on your website, retaining only those that are required or recommended by our theme.

    We look forward to your cooperation and are here to assist you every step of the way.

    Warm regards,
    The 8Themes Team

    #374600 Copied In reply to: Problems when editing footer and main page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Natali,

    I hope this message finds you well.

    1. We have identified that the issue you are encountering is due to the varying lengths of product titles when viewed on the mobile version of the website. To address this matter, we kindly ask that you implement the following solution:

    Please navigate to the Xstore section, then proceed to Theme Options. From there, select Theme Custom CSS, and specifically the Mobile. Copy and paste the CSS code provided below into the designated area:

    .woocommerce-wishlist td.xstore-wishlist-product {
display: grid !important;
}

    After applying the code, we recommend that you clear your mobile browser’s cache before revisiting your site to observe the changes.

    For your reference, the expected outcome should resemble the example shown here: https://ibb.co/SRVPhVf

    2. We would like to inform you that the pages in question can be translated with relative ease by utilizing the Loco Translate plugin. We kindly request that you attempt to translate the strings located within the language files of the XStore Theme, the XStore Core plugin, and the WooCommerce plugin. Please proceed to translate each set of files individually and then verify the results subsequently.

    If you would like to modify the text of the “Add to Wishlist” and “Add to Compare” buttons on the single product page, please navigate to Xstore > Theme Options > Woocommerce > Single product Builder > Wishlist and Compare. There, you can change the text to your desired specifications and then publish the changes.

    For further reference, please refer to the images provided at the following links: https://imgur.com/BO1hmjI and https://imgur.com/xxcjQKx.

    Should you require any further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    #374599 Copied In reply to: the dynamic wishlist page is not adaptive visibility on mobile devices
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Marius,

    I hope this message finds you well.

    Upon completion of our thorough assessment, we have determined that the widget in question appears to be functioning correctly on our end. To address the issue you are experiencing, we kindly request that you undertake the following troubleshooting steps:

    1. Please begin by deactivating all non-essential third-party plugins on your website, retaining only those plugins that are necessary or recommended by the theme.

    2. Subsequent to the deactivation of these plugins, it is imperative to clear your browser’s cache before revisiting your site. This is to ensure that any potential conflicts with other third-party plugins are eliminated.

    3. Should the deactivation of the plugins lead to a resolution of the issue, we advise you to reactivate them individually. This step-by-step approach will allow you to pinpoint the specific plugin responsible for the problem. Once identified, we recommend reaching out to the plugin’s author for additional support.

    4. In the event that the issue remains unresolved, we ask that you maintain the deactivation of all third-party plugins and kindly extend to us the necessary permissions to conduct a more in-depth investigation of your site. This may include the deactivation of plugins and any customizations present on the site.

    Please note: It is crucial to create a complete backup of your website prior to implementing these steps, as they may have an impact on your site’s configuration.

    We appreciate your cooperation and look forward to assisting you further.

    Yours sincerely,
    The 8Themes Team

    #374596 Copied In reply to: xstore category filter only showing 4 items
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Manu,

    Please create a temporary WP-admin login and share the credentials with us in a secure, private content area. This will enable us to thoroughly examine your settings and offer the necessary assistance.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Best regards,
    The 8Theme Team

    #374594 Copied In reply to: No consigo que se aplique las traducciones al menú móvil.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @BEHS,

    We hope this message finds you well. We are writing to express our gratitude for the comprehensive debugging and explanation you have provided.

    1. We would like to offer you instructions on how to disable the lazy load effect on your website because we think the issue is because of the Lazy Load. Kindly follow the steps listed below:

    a. Proceed to ‘Edit Page with Elementor’.
    b. Enter the ‘Settings of Element’ for each specific element you wish to adjust.
    c. Select the ‘Advanced’ tab.
    d. Choose ‘XStore ajaxify’.
    e. Locate the ‘Lazy loading’ feature and switch it to ‘Off’.
    f. Remember to save the updated settings to ensure the changes take effect.

    To aid you in this process, we have prepared a visual guide. You may access it via the following link: https://imgur.com/Zh7ZmGw

    2. Additionally, we request that you verify the Images Loading Type is set to default, rather than Lazy Load, within the Xstore >> Theme Options >> Speed Optimization Wizard. You can refer to this screenshot for guidance: https://prnt.sc/ZRASHovwWbOx

    Should the issue persist, we kindly ask you to take a complete backup of your site or create a staging clone. Subsequently, please provide us with the WP Admin URL and credentials, as well as the FTP login details, in the private content area of this topic. We request permission to conduct debugging, which may include deactivating all third-party plugins and any on-site customizations. This will enable us to further investigate and assist you accordingly.

    We appreciate your cooperation and look forward to resolving your concerns.

    Best Regards,
    The 8Theme Team

    #374592 Copied In reply to: Lateste updat created images bug with Woocommerce as well
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Faroll,

    I hope this message finds you well.

    We are reaching out to inquire whether the issue you previously reported has been successfully resolved, or if you are still experiencing difficulties.

    Please kindly inform us of the current status at your earliest convenience, so that we may take the appropriate actions to assist you further.

    Best regards,
    The 8Theme Team

    #374590 Copied In reply to: My Woocommerce email not sending!!!!!!!! (Resolve)
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @HmirceaD,

    Thank you for reaching out to us.

    We would like to inform you that the speed at which Ajax adds items to the cart is contingent upon the response time of the server and the configuration of the database structure. Our theme initiates requests to your database and awaits its response. Therefore, should you experience any slowness, we recommend taking measures to enhance the server’s response time. Unfortunately, this aspect is beyond our control and we are unable to make adjustments in this regard.

    Warm regards,
    The 8Theme Team

    #374589 Copied In reply to: Website Add to cart fuction works very slowly
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Jalal,

    Thank you for reaching out to us.

    We would like to inform you that the speed at which Ajax adds items to the cart is contingent upon the response time of the server and the configuration of the database structure. Our theme initiates requests to your database and awaits its response. Therefore, should you experience any slowness, we recommend taking measures to enhance the server’s response time. Unfortunately, this aspect is beyond our control and we are unable to make adjustments in this regard.

    https://ibb.co/RST8JMR

    Warm regards,
    The 8Theme Team

    #374588 Copied In reply to: Speed Optimization Inquiry and support request
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Wowels,

    We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page and you request additional customization.

    Our high-level developers are equipped to provide you with a tailored solution for this. To get a precise estimate and discuss the customization, please submit a customization services request, and we will prepare a detailed estimate for the cost – https://www.8theme.com/account/#etheme_customization_panel (8Theme’s Customisation Services)

    Additionally, You can use any third-party plugin for it, which better meets your requirements but at your own risk.

    We appreciate your understanding.

    If you have any more questions or need additional support, please don’t hesitate to ask.

    Kind Regards,
    8theme team

    #374536 Copied In reply to: woocommerce catalogue mode with whatsapp button
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @be Marketing,

    We hope this message finds you well.

    Kindly be informed that you can locate all the configurable options for the brands within the Dashboard by navigating to Settings > Permalinks. We encourage you to review and adjust these settings according to your specific needs.

    Warm regards,
    The 8Theme Team

    #374533 Copied In reply to: The product brand url is incorrectly configured.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Mateusz,

    I hope this message finds you well.

    We kindly request that you conduct a diagnostic check by activating a default WordPress theme, such as Twenty Twenty-Four or Storefront, to ascertain whether the issue with the non-displaying reviews is related to our theme.

    Should the problem persist even with the default WordPress theme, we recommend reaching out to WooCommerce support for further assistance. Their expertise should help resolve the issue, which in turn is expected to ensure compatibility with our theme as well.

    For your convenience, here is the link to WooCommerce support: https://wordpress.org/support/plugin/woocommerce/

    We appreciate your cooperation and look forward to your confirmation on the matter.

    Best regards,
    The 8Theme Team

    #374532 Copied In reply to: Imported product reviews are not visible in store
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @bachlr,

    1/ Upon reviewing your website, we are pleased to confirm that you have successfully implemented the most recent versions of the XStore theme and the XStore Core plugin. This ensures that your site is up-to-date with the latest features and security enhancements.

    For your reference, please find the attached image which highlights the aforementioned details.
    https://ibb.co/W0s9YfD and https://ibb.co/wYW6C46

    2/ a/ We suggest that you ensure your server aligns with the requirements specified in the following link: https://imgur.com/QQuzQSx -To facilitate this, please reach out to your service provider.

    b/ We suggest disabling all third-party plugins (including cache plugins) except Xstore core, woocommerce and Elementor plugin on your site and let us know which demo you want to import on your site so that we will check and help you to import demo on your site

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    The 8Theme Team

    #374529 Copied In reply to: Still encountering PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Taras,

    Thank you for your response.

    Upon thorough review of your website, we are pleased to confirm that everything is functioning as intended. Additionally, the demo content has been successfully imported and is displaying correctly. To assist you further, we have created a detailed video walkthrough which we encourage you to view in its entirety for your reference in the private content area.

    Should you continue to experience any issues, we kindly request that you capture a video illustrating the problem. This will greatly aid us in understanding and addressing your concerns more effectively. Once you have recorded the video, please upload it to a file-sharing service, such as WeTransfer (https://wetransfer.com/), and share the download link with us.

    We are committed to providing you with the best possible support and look forward to resolving any outstanding issues you may encounter.

    Warm regards,
    The 8Theme’s Team

    Please contact administrator
    for this information.
    #374525 Copied In reply to: System Requirements: Max execution time: min (120-180) 60
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Dinus,

    Thank you for contacting us and for using XStore.

    We are writing to inform you that your recent request has not provided us with sufficient clarity to effectively address your concerns. To ensure that we can assist you to the best of our abilities, we kindly ask that you provide a detailed description of the issue you are facing, as well as your specific objectives or desired outcomes.

    Once we have a clearer understanding of your needs, we will be better positioned to offer the appropriate assistance.

    Also Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

    Thank you for your cooperation, and we look forward to your response.

    Best Regards,
    The 8Theme Team

    #374524 Copied In reply to: My home slider display with the engineer theme doesn’t show product images
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @kristofair8306,

    Thank you so much for purchasing our theme and contacting our support center.

    We are writing to inform you that your recent request has not provided us with sufficient clarity to fully understand your needs. To assist you more effectively, we kindly ask that you provide a detailed description of the issue you are encountering, as well as your specific objectives or desired outcomes.

    Additionally, for us to accurately diagnose and address the problem, please include a screenshot of the issue and the URL of the page where the issue is occurring.

    Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Your cooperation in this matter is greatly appreciated, and we are committed to resolving your concerns as promptly as possible.

    Warm regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #374519 Copied In reply to: Product archive present all articles narrow
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @infomrprod,

    You’re welcome! we are glad to hear that your issue has been solved.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Have a nice day!

    This topic is now closed.

    Best Regards,
    The 8Theme Team

    #374516 Copied In reply to: In the mobile view, there is no total amount in the shopping cart line
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @leveltgp,

    Thank you for using our theme and for contacting us.

    We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

    Please note that we have disabled the Ajax Filters options located within the following navigation path: XStore > Theme Options > WooCommerce > Shop > Shop Page Filters.

    For your convenience, we have included an image for reference. https://ibb.co/dbNN1Mt and https://ibb.co/ZBk30R1

    Should you require any further assistance, please do not hesitate to reach out.

    Best Regards,
    The 8Theme Team

    #374515 Copied In reply to: Issue in Categories page, Keep loading and filter does not work
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @kstanishev,

    Thank you so much for purchasing our theme and contacting our support center.

    1/ We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

    Please note that we have updated your site with the latest version of the XStore theme. https://ibb.co/QQrc5rm

    2/ XStore provides the option of 1 live site licensing and 2 staging site licensing for testing purposes per purchase code. This means that you can set up two staging sites using a single license.

    We kindly request that you take a moment to review our theme documentation. https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

    We trust that it will provide you with the necessary guidance and assistance.

    Warm regards,
    The 8Theme Team

    #374502 Copied In reply to: Update failed after newly purchased/installed/activated theme
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Marco A Jimenez,

    Thank you for your response.

    We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

    For your reference, we have chosen the WCAG Color option located within the XStore Theme Options, specifically under Header Builder > Mobile > Main Header. This adjustment has addressed the concern you brought to our attention.

    Please find attached an image for your reference. https://ibb.co/k0yXZFB

    Should you require any further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    #374500 Copied In reply to: Website main menu not changing to dynamic.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @shivas-irons,

    Thank you for your response.

    We kindly request that you take a moment to read and adhere to the instructions provided in our theme documentation regarding the theme update process for future reference. https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
    https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    We trust this will be of assistance to you.

    Warm regards,
    The 8Theme Team

    #374496 Copied In reply to: xStore theme won’t update – encounter error when updating theme
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Aminadab Cruz,

    However, I’ve got a question. I don’t understand what is Variation Gallery supossed to do, I thought that it would make that the images belonging to every varation would be shown like a product gallery,

    1. Your understanding of the matter is indeed correct.

    and if someone selects any image variation automatically the varation would be selected. But I haven’t seen any changes when I activate it and when not.

    2. Should you enable the “Show Variation Gallery” feature within the Theme Options, you will have the capability to assign variation-specific gallery images by modifying the product. This process is illustrated in the following screenshot: https://ibb.co/RChzhgY. Consequently, selecting any variation from the user interface will result in the display of the corresponding image gallery for that particular variation.

    We trust this information will be of assistance to you.

    Best regards,
    The 8Theme Team

    #374495 Copied In reply to: I want to know if I can configure varation switches with images with XStore
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Antonio Abellan,

    Thank you for contacting us and for using XStore.

    Should you have any inquiries regarding the alteration of the text beneath the checkout button on the mobile version, which is currently displayed as “Spend xxxx to get free shipping,” we are pleased to confirm that this text is indeed customizable. This feature is part of the Sale Booster’s Process Bar. To adjust the text, kindly proceed to your WordPress Dashboard, select Sale Booster, and then click on Progress Bar. Within the settings area, you will have the option to edit the text to your preference.

    After making the necessary changes, we recommend that you clear your browser’s cache to ensure that the updates are properly reflected. For your reference, the expected result should appear similar to the images provided in the following links:

    https://ibb.co/fFF9x33
    https://ibb.co/1nzRkTT

    We trust this information is helpful and look forward to assisting you further.

    Warm regards,
    The 8Themes Team

    #374494 Copied In reply to: How modify text below the checkout button in mobil version “Spend xxxx to get free shipping”
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @blockteq,

    Thank you for contacting us and for using XStore.

    1/ We have identified a solution to the issue you are experiencing with the menu on your mobile device. Please follow the steps below:

    1. Navigate to Xstore.
    2. Select Theme Options.
    3. Proceed to General/Layout.
    4. Choose Mobile Optimization.
    5. Turn it OFF.
    6. Click on Publish.

    After completing these steps, please clear your mobile browser cache and revisit your site to check if the problem has been resolved.

    Please refer to the attached image for further information.
    https://postimg.cc/xkcByjny

    2/ Kindly proceed to Xstore > Theme Options > Speed optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

    In the event that you are utilizing a cache plugin, we recommend temporarily disabling it.

    We trust that this will rectify the issue you are currently experiencing.

    Best regards,
    The 8Theme Team.

    #374492 Copied In reply to: Mobile menu link dissapearing css issue?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Marius,

    We regret to inform you that achieving your desired outcome is not feasible with the current version of our theme. Please note that item support is limited to the original features, style, and functionality as described on the item page, and does not encompass services to modify or extend the item, which includes the additional customization you have requested.

    However, our team of expert developers is available to provide a customized solution tailored to your needs. For an accurate estimate and to discuss the specifics of the customization you require, we kindly ask you to submit a request through our customization services portal at the following link: https://www.8theme.com/account/#etheme_customization_panel (8Theme’s Customization Services). We will then provide you with a detailed quote for the associated costs.

    We value your understanding in this matter.

    Additionally, we invite you to submit a Feature Request. You may propose new features to our development team at https://www.8theme.com/taskboard/. Should your suggestion receive substantial support from our customer base, we will consider incorporating it into future theme updates.

    Should you have any further inquiries or require additional assistance, please do not hesitate to reach out to us.

    Warm regards,
    The 8theme Team

    #374491 Copied In reply to: Mobile off canvas filter – show if filter is active + putting filter icon to header
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Calle,

    Thank you so much for purchasing our theme and contacting our support center.

    We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

    To address the problem, we have disabled the Ajax Search feature. This adjustment was made within the XStore Theme Options, specifically in the Header Builder section under Search.

    For your convenience, we have included an image as a reference to guide you through the changes that were implemented. https://ibb.co/YtTT9Bx and https://ibb.co/sv79rJQ

    Should you require any further assistance, please do not hesitate to reach out to us.

    Best regards,
    The 8Theme Team

    #374485 Copied In reply to: Search Bar Shows the Same Product Twice
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @coffeedog,

    Thank you for using our theme and for contacting us.

    If you wish to change the color of the flashing wheels, kindly replicate the following CSS code into the designated location: XStore >> Theme Options >> Theme Custom CSS >> Mobile. Please note that you can change the color as desired.

    Subsequently, please ensure to clear your browser cache to visualize the changes. The anticipated outcome should resemble this:
    https://ibb.co/HBMH0FK

    .et-mobile-panel .et-quantity {
    background-color: red !important;
    color: #fff;
}
.et-mobile-panel .with-dot>a .et_b-icon:before {
    background: #261dec !important;
    
}

    Yours Sincerely,
    8Themes Team.

    #374482 Copied In reply to: where to change the color of these flashing wheels
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Weblike PRO,

    Thank you for using our theme and for contacting us.

    We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

    We have turned OFF the lazy load. We would like to provide you with guidance on how to disable the lazy load effect on your website. Please follow the steps outlined below:

    1. Navigate to ‘Edit Page with Elementor’.
    2. Access the ‘Settings of Element’ for each element you wish to modify.
    3. Click on ‘Advanced’.
    4. Select ‘XStore ajaxify’.
    5. Find the ‘Lazy loading’ option and toggle it to ‘Off’.
    6. Ensure to update the settings to apply the changes.

    For your convenience, we have included a visual guide to assist you with these steps. You can view the image here: https://ibb.co/4j5z353

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best regards,
    The 8Theme Team

    #374479 Copied In reply to: Certain modules take 2-3 seconds to load
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @gewoonbovenaan,

    Thank you for selecting XStore as your preferred WooCommerce WordPress theme. We are delighted to assist you with your query.

    1. To customize a new single product page, you may use a page builder such as Elementor. Please follow these steps:

    1. Access your WordPress dashboard.
    2. Navigate to ‘XStore Builders’ and then to ‘Single Product’.
    3. Click on ‘Create Single Product’.
    4. Within the builder, insert the “Frequently Bought Together” element.
    5. In the element settings, locate the slider to adjust the ‘slides per view’, which determines the number of products displayed in one row.

    For visual guidance, kindly refer to the images provided at the links below:

    – https://ibb.co/HDB9C04
    – https://ibb.co/pzyDtP5
    – https://ibb.co/zhKmwPV

    We trust this information will prove useful to you.

    Additionally, we invite you to review our theme documentation for more detailed instructions: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

    2. Please note that the “Frequently Bought Together” feature is currently available exclusively for single products and not for “Variable Products”. You can view this illustrated at the following link: https://ibb.co/qYG1BnW

    We greatly appreciate customer feedback and encourage you to share any suggestions for modifications or enhancements on our Taskboard at https://www.8theme.com/taskboard/. Should your proposal garner substantial support from our community, our development team will take it into consideration for potential inclusion in future updates.

    Additionally, Please read our documentation – https://www.8theme.com/documentation/xstore/xstore-features/frequently-bought-together/

    We value your understanding and are here to provide any further assistance you may need.

    Warm regards,
    The 8Theme Team

    #374477 Copied In reply to: frequently bought together should show more then 3 in a row
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