XStore theme won’t update – encounter error when updating theme

This topic has 6 replies, 2 voices, and was last updated 6 months ago ago by shivas-irons

  • Avatar: shivas-irons
    shivas-irons
    Participant
    November 22, 2023 at 18:06

    When attempting to update the xStore theme to version 9.2.4 it encounters an error and will not complete the update.

    Here’s what the error message is:

    Update Failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 23, 2023 at 06:18

    Hello, @shivas-irons,

    Thank you for using our theme and for contacting us.

    We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

    Please note that we have updated your site with the latest version of the XStore theme and the XStore Core plugin.

    Should you require any further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Avatar: shivas-irons
    shivas-irons
    Participant
    November 23, 2023 at 06:28

    Great thanks fr the support. Shall I need to be aware of anything for the next and future updates to the theme and xstore?

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 23, 2023 at 09:18

    Hello, @shivas-irons,

    Thank you for your response.

    We kindly request that you take a moment to read and adhere to the instructions provided in our theme documentation regarding the theme update process for future reference. https://xstore.helpscoutdocs.com/article/63-theme-update
    https://xstore.helpscoutdocs.com/article/37-plugins-update

    We trust this will be of assistance to you.

    Warm regards,
    The 8Theme Team

    Avatar: shivas-irons
    shivas-irons
    Participant
    November 23, 2023 at 18:35

    Since that update the theme is broken. I have not adjusted or altered anything after your intervention and support.

    Please check asap. All login details are still correct for you to access the backend.

    Avatar: shivas-irons
    shivas-irons
    Participant
    November 23, 2023 at 19:26

    To clarify my recent message: the theme appeared broken yet I investigated further and it seems the caching plugin is an issue so I deactivated it. Mark this ticket as closed. Thanks

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The issue related to '‘xStore theme won’t update – encounter error when updating theme’' has been successfully resolved, and the topic is now closed for further responses

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