Tony Rodriguez

Hello, @shivas-irons,

Thank you for using our theme and for contacting us.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

Please note that we have updated your site with the latest version of the XStore theme and the XStore Core plugin.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Chafiedz,

Thank you for using our theme and for contacting us.

We kindly request that you provide us with the URL of the page where you are experiencing the issue. This will enable us to investigate the matter and offer the appropriate assistance.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Best regards,
The 8Theme Team

Hello, @Yasir Alam 8Theme,

Thank you for contacting us and for using XStore.

1/ We kindly request you to conduct a check by activating the default WordPress Theme, such as Storefront or Twenty Twenty-Four (Appearance > Themes). This is to ascertain whether the issue you are experiencing is due to our theme or not. Let us know the result.

We kindly recommend that you take a complete backup of your site before proceeding.

2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
The 8Theme Team

Hello, @Marius,

Thank you for contacting us and for using XStore.

Should you desire to localize the “Proceed to Checkout” button utilizing the Loco Translate plugin, kindly proceed to translate the specified string located within Loco > Themes > XStore theme, and ensure to save your settings upon completion.

For your convenience, please refer to the attached image as a visual guide.
https://imgur.com/Mo3cgIe
https://imgur.com/Si5GI5M

We trust that this instruction will effectively address your concern.

Best regards,
The 8Theme Team

Hello, @Manu,

Should you require assistance with translating the Cart, Wishlist, and Compare options within the mobile menu, kindly proceed as follows:

1. Access the ‘XStore’ section.
2. Navigate to ‘Theme Options’.
3. Select ‘Header Builder’.
4. Locate ‘Cart, Wishlist, and Compare options’.
5. Enter the desired translated Title Text in the provided field.
6. Ensure to save your changes by clicking ‘Publish’.

For your convenience, please refer to the attached image which serves as a visual guide.

https://imgur.com/OtEKPTg
https://imgur.com/e3usKZD
https://imgur.com/Zv3GIuk

We trust this information will effectively address your query.

Warm regards,
The 8Theme Team

Hello, @Manu,

Thank you for your response.

Use the ‘Print Screen’ button (PrtSc). You’ll find it on the upper-right side of most keyboards (or next to the Space Bar on some). It will copy an image of your entire screen to the clipboard. You can then hit ‘Ctrl + V’ to paste it into a paint and save the image.

Afterward, You may upload the screenshots on https://imgbb.com/ and paste the links here.

We hope this helps.

Warm regards,
The 8Theme Team

Hello, @Orme Pet,

Thank you so much for purchasing our theme and contacting our support center.

Should you require assistance or have any inquiries regarding the modification or removal of the top banner in the Niche Market 02 theme, please follow these steps:

1. Access your WordPress admin dashboard.
2. To edit the banner, navigate to “Static Block” and select “Header promo banner.” Here, you will find the option to make changes using Elementor.
3. If you wish to delete the banner, go to “XStore” > “Widgets” > “Header Banner.” You will be able to locate the specific Static Block and remove the banner as desired.

For your convenience, we have provided visual instructions which can be found at the following links:

– https://ibb.co/prR4Hxj
– https://imgur.com/BuSx06o

Please rest assured that our dedicated team is ready to provide you with the necessary support. Should you require further assistance or have any additional questions, please feel free to reach out to us.

Warm regards,
The 8Theme Team

Hello, @be Marketing

Thank you for contacting us and for using XStore.

Should you desire to remove the “All Brands” title from the XStore Brand List widget, kindly proceed to your WordPress admin dashboard. Once there, navigate to Appearance > Widgets, where you will have the option to modify the title of the Brand List widget to suit your preferences.

To aid you in this process, we have provided visual guidance through the following images for your reference:

https://ibb.co/qdbydHm
https://ibb.co/nzhVTMs

Please be assured that our team is here to support you. If you find yourself in need of further assistance or have any additional inquiries, do not hesitate to contact us.

Warm regards,
The 8Theme Team

Hello, @R00FTOPFIDDLER,

Thank you for contacting us and for using XStore.

1/ For mobile, You can insert the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS. Afterward, please ensure to clear your browser cache to see the changes:

@media only screen and (max-width: 500px){
.products-grid .product {
width: 100% !important;
}
}

2/ We would like to guide you through the process of displaying three products in a row on the desktop version of your website. Kindly proceed to the following location within your admin panel:

1. Access ‘XStore’ from the main menu.
2. Select ‘Theme Options’.
3. Click on ‘Woocommerce’.
4. Navigate to ‘Shop’ and then to ‘Shop page layout’.
5. Here, you will find the options ‘Set default view’ and ‘Default View (Category Pages)’.

Please adjust these settings according to your preferences and ensure to save the changes by clicking ‘Publish’.

For your convenience, we have provided an image as a visual reference to assist you with this process. https://ibb.co/crsPD4m

We trust this will address your concern.

Best Regards,
8Theme’s Team

Hello, @Nio,

Thank you for contacting us and for using XStore.

We are delighted to inform you that the issue you reported has been successfully resolved. The solution was implemented by adding custom CSS to your Xstore theme configuration. You can find the adjustments under Theme Options > Theme Custom CSS > Global CSS.

For your convenience, we have provided a visual reference of the changes. You may view the image by clicking on the following link: https://ibb.co/0Yj67q7 & https://ibb.co/gjSvkJN

To ensure that these updates are reflected on your site, please clear your browser’s cache before revisiting the site.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Lani,

2. https://prnt.sc/dI34M4AQm6_E https://prnt.sc/pJogcy55hkbv

To center the content within the slider, please proceed with the following steps:

1. Access the slider editing interface.
2. Navigate to the “General” settings.
3. Adjust the text alignment to the center.

For your convenience, a screenshot illustrating this process can be found at the following link: https://imgur.com/r3rwYcV

Furthermore, to customize the size of the section, it is necessary to modify the image width. You can tailor this setting to meet your specific requirements. Guidance on this adjustment is provided in the screenshot available here: https://imgur.com/eqHzXHy

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Hempednyc,

We appreciate your patience and the opportunity to assist you.

We are pleased to inform you that the issue you reported has been successfully resolved. To view the changes, we kindly ask that you clear your browser’s cache and revisit your website. You should now observe that your website’s appearance aligns with that of the demo site.

Furthermore, for your convenience, we have prepared a detailed video walkthrough. We encourage you to watch it in its entirety to better understand the adjustments made and how your site has been enhanced.
The video URL is in the private content area.

Should you require any further assistance or have additional inquiries, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Victoryunderwear,

Thank you for contacting us and for using XStore.

We understand that you have encountered an issue where the header displayed on your website differs from the one seen in the builder. Upon reviewing your situation, it appears that the discrepancy is due to the use of multiple headers rather than a site-wide header. we have removed the multiple header condition on your site which has resolved your issue.

To assist you further, we have provided a visual reference which can be found at the following link: https://imgur.com/a/AJ5fAyq

Additionally, we recommend consulting our comprehensive XStore theme documentation for more detailed information on this topic. The documentation can be accessed here: https://www.8theme.com/documentation/xstore/woocommerce/product-images/

Should you have any further inquiries or require additional assistance, please do not hesitate to reach out to us.

Warm regards,
The 8Theme Team

Hello, @clean,

We regret any inconvenience you may have experienced. Upon reviewing the website you provided, specifically this page: https://demo.crocoblock.com/zolden-new/, we have noted that both the men’s and women’s category pages feature sidebars equipped with category filters, including Size, Color, and Brand filters, which are consistent across both sections.

For your convenience, here are the direct links to the respective pages:

– Men’s Collection: https://demo.crocoblock.com/zolden-new/product-category/mens-collection/
– Women’s Collection: https://demo.crocoblock.com/zolden-new/product-category/womens-collections/

We understand that there may be some product categories that are not selectable on the menu category page for both the men’s and women’s categories.

Regarding the implementation of identical behavior for the product category filter within our theme, we regret to inform you that such functionality is not currently available as an option.

However, we highly value customer input and encourage you to propose any modifications or enhancements via our Taskboard at https://www.8theme.com/taskboard/. Should your suggestion receive significant backing from our user community, our development team will consider it for future updates.

We appreciate your understanding and remain at your disposal for any further assistance you may require.

Warm regards,
The 8Theme Team

Hello, @luc,

Thank you for using our theme and for contacting us.

Should you have any inquiries regarding the customization of the mobile version, we are pleased to confirm that it is indeed feasible. To achieve this, please follow these steps:

1. Navigate to ‘XStore Builder’ and select ‘Product Archive’.
2. Choose a template and proceed to edit it with Elementor.
3. Incorporate the ‘Archive Product XStore’ widget and adjust the settings to the ‘List’ layout. https://ibb.co/XF799c8
4. Access the ‘Container’ settings and under ‘Responsive’, ensure to hide the template on desktop view while enabling it for mobile display (Product list view).

The same procedure applies when configuring the display for desktop view.

To assist you further, we have provided images for your reference:

– Desktop View: https://imgur.com/cdDUELN
– Mobile View: https://imgur.com/a/Z68U91H

Additionally, we recommend reviewing the following articles for detailed guidance:

– XStore Products Archive Builder with Elementor: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/
– Elementor Mobile Editing: https://elementor.com/help/mobile-editing/

Should you require any further assistance, please do not hesitate to reach out to us.

Warm regards,
The 8Theme Team