Xstore category filter only showing 4 items

This topic has 2 replies, 2 voices, and was last updated 6 months ago ago by Tony Rodriguez

  • Avatar: Marius
    Marius
    Participant
    November 23, 2023 at 17:21

    Hi Team,
    I just added a new product category to my shop but in the xstore filter product by category there are still only 4 categories shown. With the original product category filter it is working and the 5 items are showing. Do you have a solution for that?
    best
    Marius

    1 Answer
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 24, 2023 at 07:08

    Hello, @Marius,

    I hope this message finds you well.

    Upon completion of our thorough assessment, we have determined that the widget in question appears to be functioning correctly on our end. To address the issue you are experiencing, we kindly request that you undertake the following troubleshooting steps:

    1. Please begin by deactivating all non-essential third-party plugins on your website, retaining only those plugins that are necessary or recommended by the theme.

    2. Subsequent to the deactivation of these plugins, it is imperative to clear your browser’s cache before revisiting your site. This is to ensure that any potential conflicts with other third-party plugins are eliminated.

    3. Should the deactivation of the plugins lead to a resolution of the issue, we advise you to reactivate them individually. This step-by-step approach will allow you to pinpoint the specific plugin responsible for the problem. Once identified, we recommend reaching out to the plugin’s author for additional support.

    4. In the event that the issue remains unresolved, we ask that you maintain the deactivation of all third-party plugins and kindly extend to us the necessary permissions to conduct a more in-depth investigation of your site. This may include the deactivation of plugins and any customizations present on the site.

    Please note: It is crucial to create a complete backup of your website prior to implementing these steps, as they may have an impact on your site’s configuration.

    We appreciate your cooperation and look forward to assisting you further.

    Yours sincerely,
    The 8Themes Team

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