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Problems when editing footer and main page

This topic has 3 replies, 2 voices, and was last updated 5 months, 3 weeks ago ago by AdrianP

AdrianP

Participant

November 23, 2023 at 18:49

Hi,
There’s a problem since the last update: when I load the main page or the footer to edit with the elementor, everything looks weird.
You have some printscreens in the private area

Please, contact administrator
for this information.

#374581 Copied Theme version: 9.2.4 WooCommerce version: 8.3.1

2 Answers

Tony Rodriguez

Support staff

November 24, 2023 at 07:33

Hello, @AdrianP,

We appreciate your recent purchase of our theme and your initiative in contacting our support team.

1. About registration of the license, please refer to our theme documentation here: https://xstore.helpscoutdocs.com/article/163-how-to-registerderegister-xstore-theme-livestaging-websites

2. To provide you with the most effective support, we kindly request that you furnish us with additional details by submitting video(s) that illustrate the issue you are encountering. This will greatly enhance our ability to deliver precise and helpful assistance.

Prior to taking any further steps, we respectfully urge you to create a full backup of your website. After securing the backup, please provide us with the wp-admin URL and the necessary access credentials for your site by posting them in the private content section of this support thread.

By granting us the authorization to modify or remove plugins and to conduct debugging procedures on your website, you will facilitate a quicker resolution to your concern.

Please note that it is important to deactivate all non-essential third-party plugins on your website, retaining only those that are required or recommended by our theme.

We look forward to your cooperation and are here to assist you every step of the way.

Warm regards,
The 8Themes Team

#374600 Copied

AdrianP

Participant

November 27, 2023 at 15:36

There was a problem with my Firefox browser. Thank you!

#374935 Copied
Tagged: editing footer problems, fixing woocommerce footer problems, main page editing issues, troubleshooting woocommerce themes, woocommerce main page issues, wordpress themes editing difficulty, wordpress woocommerce themes issue
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