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Viewing 30 posts - 13,861 through 13,890 (of 13,902 total)
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 15, 2022 at 09:55

    Hello, @gwiezdnewrota,

    As we have the header builder functionality in our theme, so you can take full advantage of it, you do not need to edit any of the core files.

    Simply go to XStore >> Theme Settings >> Header Builder and remove the Logo element from your header and instead use the HTML Block1 element, and add your Logo with the Custom HTML code on your site without an anchor tag and it will work for you.

    https://postimg.cc/z3cgyLtc

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 15, 2022 at 09:32

    Hello, @amandine,

    1. For the translation, you have to use the Loco translate plugin and translate the theme and core plugin files on your site as per your requirements.

    Please read this article – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ and create a translation for the XStore theme. Make sure that translation files are placed in /wp-content/languages/themes/ folder.

    About XStore Core plugin translation, you need to Sync it – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ , then find and translate new strings. Also, synchronize translation for WooCommerce plugin.

    2. For the Text color white issue, Could you please share your site WP Admin URL and Credentials with me in the private content area of this topic, so that I’ll check and help you out further? Please share the page URL as well as having this issue.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 15, 2022 at 09:07

    Hello, @Aman,

    Sorry, it is not possible with the current theme version and requires extra Customization.
    Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

    If you want paid Customization services submit a customization request to WPKraken team.

    Or

    You can use any third-party plugin for it, which better meets your requirements at your own risk.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 15, 2022 at 08:55

    Hello, @Oliver Theiß,

    There is a CSS set on the main section of the popup which is causing the width issue check image: https://postimg.cc/1f2YgsfP So I set the width to “auto” and now it appears like this: https://postimg.cc/Y4zHfhWQ and here is the customize section image: https://postimg.cc/hzGtX95X I hope now you understand what is the reason. Here is the image of the CSS code I added in the theme options to make the width to “auto” https://postimg.cc/F7XXqyV0

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 15, 2022 at 08:53

    Hello, @amandine,

    In order to remove the slider temporarily navigate to the Dashboard >> XSTORE >> Theme options >> Theme Custom CSS >> Global and then paste the below code at the bottom of the CSS box.

    .elementor-4408 .elementor-element.elementor-element-ca1080e{display:none !important;}

    Then save settings and check back to your site after clearing the browser cache.

    Note: When you need to show the slider just remove the code your issue will be resolved.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 15, 2022 at 08:42

    Hello, @danny,

    Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

    And if the issue will still persists then please remain all the third-party plugins deactivated on your site and provide me the login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Note: Please take the complete backup of your site first.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 15, 2022 at 08:39

    Hello, @naijapropertyhub,

    The variations on the simple products will only show in the “Additional Information” Tab, and this is the default functionality of the WooCommerce.

    https://postimg.cc/4mpPLtW7
    https://postimg.cc/DmTPWmv7

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 15, 2022 at 08:30

    Hello, @DCD,

    Actually, it is a WordPress error. Basically version “5.9” of WordPress, it changes some arguments from the user query. To fix this issue please refer to the solution link: https://stackoverflow.com/questions/70864972/deprecated-wp-user-query-was-called-with-an-argument-that-is-deprecated-since-v and follow the steps in order to solve your issue.

    OR contact your hosting provider and ask to solve this issue for you on your site.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 15, 2022 at 08:25

    Hello, @amandine,

    Thanks for using our Theme and for contacting us.

    In order to set the links on the banner images. kindly watch this video for a better reference: https://streamable.com/jes0hh If still you are facing the issue then please share your site wp-admin access with us in the private content area in the below-mentioned format.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 15, 2022 at 07:15

    Hello, @esau,

    Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

    And if the issue will still persist then please remain all the third-party plugins deactivated on your site and provide me the login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Note: Please take the complete backup of your site first.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 15, 2022 at 06:45

    Hello, @Oliver Theiß,

    1. Your issue is resolved now, kindly check back to your site after clearing the browser cache. Check this image to know how I solve your issue:https://postimg.cc/0MxjbB48 and now here is the resulting image: https://postimg.cc/Lhx58v3p

    2.. Issue resolved now, Kindly check back to your site after clearing the browser cache. I solve your issue with the help of custom CSS code in the theme options check image:https://postimg.cc/Wdk0Zx5r and here is the resulting image: https://postimg.cc/SXG274CX

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 15, 2022 at 06:20

    Hello, @mathieu Fontaine,

    Thanks for using our theme and for contacting us.

    Our developers working on compatibility with the latest woocommerce version.

    You can downgrade WC version – https://prnt.sc/9zDbDPn58IxX https://wordpress.org/plugins/woocommerce/advanced/ or wait for the next theme update, it will be released soon.

    Next time, do not update WC before the theme update, here is our changelog – https://xstore.8theme.com/update-history/ with info about compatibility.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 15, 2022 at 05:59

    Hello, @Khubaib Khan,

    Thanks for using our Theme and for contacting us.

    1.. There is no error on the checkout page. it’s working fine. Here is the video proof for a better reference: https://streamable.com/bs01t7 please watch the video and then check back to your site after clearing the browser cache.

    2.. Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

    And if the issue will still persist then please remain all the third-party plugins deactivated on your site and provide me the login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Note: Please take the complete backup of your site first.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 15, 2022 at 05:50

    Hello, @Kstb1979,

    Thanks for using our theme and for contacting us.

    Our developers working on compatibility with the latest woocommerce version.

    You can downgrade WC version – https://prnt.sc/9zDbDPn58IxX https://wordpress.org/plugins/woocommerce/advanced/ or wait for the next theme update, it will be released soon.

    Next time, do not update WC before the theme update, here is our changelog – https://xstore.8theme.com/update-history/ with info about compatibility.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 15, 2022 at 05:43

    Hello, @Dennis,

    Please go to WP-Dashboard >> Settings >> Permalinks and from there set your permalinks setting as shown in this screenshot: https://postimg.cc/pyDP7Cpv

    Then please go to WooCommerce >> Settings >> Products >> General and set your Shop page from there: https://postimg.cc/N9tQf2zS

    And finally check back to your site after removing the cache and if still the issue will persist then please share your site WP Admin URL and Credentials with me in the private content area of this topic so that I’ll check it for you on your site and assist you accordingly.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 14, 2022 at 10:38

    Hello, @Lashamika,

    Thanks for letting us know on which Screen size you are facing the issue. I have again checked your site and found the issue.

    please share your site WP-ADMIN Login details in the below-listed format in a private content area of this topic on which you are facing the issue so that we’ll check and assist you accordingly.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Note: Kindly take a complete backup of your site first.

    And I also need your permission to debug your site, which includes deactivating all the third-party plugins and on-site Customization as well.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 14, 2022 at 09:42

    Hello, @OnlineMovement,

    I mean that try to clear the server cache as well. For this, please contact your hosting provider to flush the server cache.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 14, 2022 at 08:38

    Hello, @OnlineMovement,

    It seems to be a cache problem, Please try to clear the wp rocket plugin cache and flush the server cache as well, After that activate the cache for mobile and check back to your site after clearing the browser cache
    Also, you can read the article on the wp rocket plugin here and try to set the same setting on your site as well: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 14, 2022 at 08:35

    Hello, @Goldy,

    Please watch this official video from Elementor to set the video: https://www.youtube.com/watch?v=lKPmEKSdXAo

    OR

    You can use the Custom HTML as well to place the video on your site: https://www.w3schools.com/html/html_youtube.asp

    OR

    Our theme is compatible with the Revolution Slider plugin you can use this plugin. To install this plugin navigate to the Dashboard >> XSTORE >> Plugins Installer and then install the plugin from there. Now, to know how to set the video on background check this articles :https://www.themepunch.com/revslider-doc/main-background/ https://www.themepunch.com/faq/static-layer-background-video/

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 14, 2022 at 07:26

    Hello, @Chris0483,

    Your issue is resolved now. please check back to your site after removing the browser cache. I made a video for you please watch this video for a better reference: https://streamable.com/d45u3g

    And set the Free shipping amount the same in both options Progress bar and Progress Bar on Cart page as per your requirement.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 14, 2022 at 06:58

    Hello, @Estudio EntreDos,

    The issue you are facing is because of you had not used the attributes created under Products >> Attributes for your products, but instead, you used the Custom Attributes and that is the reason, the theme setting is not working on the Custom Attributes.

    I have checked your products, lets’s example this one: https://www.clovetpetit.com/producto/camisa-jardin-frances/

    I have edited that particular product and find that you are using the Custom Attribute for it: https://postimg.cc/F1rQ4YBS

    Then I went to Products >> Attributes and find that you have only one attribute named “Talla” and all the variations under it are not assigned to any of the products as shown in this screenshot: https://postimg.cc/SXSwp5Zh

    Then I created a test product and then assigned those variations to that product and it is working fine, you can check it here: https://www.clovetpetit.com/producto/test-product/

    After checking please delete that test product as its only for testing/confirmation purposes.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 14, 2022 at 06:33

    Hello, @Kstb1979,

    Please make sure that you have properly created the cart and checkout page on your site and set those pages from WooCommerce >> Settings >> Advanced: https://postimg.cc/LgfBJ9yZ

    If you did not create those pages then please go to WooCommerce >> Status >> Tools and “Create default WooCommerce pages” from there: https://postimg.cc/hJzJDCZX

    Hope this will solve your issue and if not then please share your site WP-ADMIN Login details in the below-listed format in a private content area of this topic on which you are facing the issue so that we’ll check and assist you accordingly.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Note: Kindly take a complete backup of your site first.

    And I also need your permission to debug your site, which includes deactivating all the third-party plugins and on-site Customization as well.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 14, 2022 at 06:32

    Hello, @Kstb1979,

    Please make sure that you have properly created the cart and checkout page on your site and set those pages from WooCommerce >> Settings >> Advanced: https://postimg.cc/LgfBJ9yZ

    If you did not create those pages then please go to WooCommerce >> Status >> Tools and “Create default WooCommerce pages” from there: https://postimg.cc/hJzJDCZX

    Hope this will solve your issue and if not then please share your site WP-ADMIN Login details in the below-listed format in a private content area of this topic on which you are facing the issue so that we’ll check and assist you accordingly.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Note: Kindly take a complete backup of your site first.

    And I also need your permission to debug your site, which includes deactivating all the third-party plugins and on-site Customization as well.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 14, 2022 at 06:24

    Hello, @Lashamika,

    I have just checked your site now and it is working perfectly fine for me in incognito mode, the slider is working fine, I have captured the video for you as well, please watch it here: https://www.veed.io/view/3edd2d8c-4453-4ee4-abe8-5e8195c5f344?sharingWidget=true so please try to clear the cache of your site and browser and check back or check on any other fresh new browser.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 14, 2022 at 06:19

    Hello, @Kstb1979,

    You can always download the latest version of the plugins from our site: https://www.8theme.com/downloads/

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 14, 2022 at 05:52

    Hello, @Mavi Ekran,

    Please copy and paste the below-given CSS code to XStore >> Theme Settings >> Theme Custom CSS >> Mobile CSS and check back to your site, after removing the browser cache.

    .et-off-canvas .cart-widget-products li:not(:hover) .remove {
        opacity: 1 !important;
        visibility: visible !important;
        -webkit-transform: none !important;
        transform: none !important;
    }

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 14, 2022 at 05:39

    Hello, @Goldy,

    1. For “Return to previous” page link removal, you have to go to XStore >> Theme Settings >> Breadcrumbs and turn OFF from there: https://postimg.cc/DWmVMVJW

    2. And “ASD & home”, It is the breadcrumbs and if you want to remove it, then you have to choose to disable it from XStore >> Theme Settings >> Breadcrumbs >> Breadcrumbs Style: https://postimg.cc/8J1Z0MnZ

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 13, 2022 at 08:30

    Hello, @KJP BLACK,

    If you want to create a custom footer please watch this video: https://www.youtube.com/watch?v=gY-x4m47Duo&list=PLMqMSqDgPNmCCyem_z9l2ZJ1owQUaFCE3&index=14

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 13, 2022 at 08:04

    Hello, @LY LEE,

    Please copy and paste the below given CSS code to XStore >> Theme Settings >> Theme Custom CSS >> Global CSS and check back to your site after removing the browser cache.

    .nav-sublist-dropdown li.menu-item .subitem-title-holder .menu-title:before {
        background-color: red !important;
    }

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 13, 2022 at 07:51

    Hello, @Dasun,

    Thanks for using our Theme and for contacting us.

    In order to solve your issue, please go to Theme settings >> Woocommerce >> Shop >> Catalog Mode and Disable Just Catalog option. After that check back to your site after removing the browser cache.

    See the image for a better reference: https://postimg.cc/f3BZGjwk

    Regards 8Themes Team.

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Viewing 30 posts - 13,861 through 13,890 (of 13,902 total)
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