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Imported product reviews are not visible in store

This topic has 2 replies, 2 voices, and was last updated 5 months, 2 weeks ago ago by Tony Rodriguez

Mateusz

Participant

November 23, 2023 at 12:23

Hello,
I’m making a migration for my client from WoodMart to Xstore. I imported all products and reviews but imported reviews are not showing in store. All new reviews I’m doing now are showing.

Please help 🙂

Please, contact administrator
for this information.

#374520 Copied Theme version: .9.2.3

1 Answer

Tony Rodriguez

Support staff

November 23, 2023 at 13:38

Hello, @Mateusz,

I hope this message finds you well.

We kindly request that you conduct a diagnostic check by activating a default WordPress theme, such as Twenty Twenty-Four or Storefront, to ascertain whether the issue with the non-displaying reviews is related to our theme.

Should the problem persist even with the default WordPress theme, we recommend reaching out to WooCommerce support for further assistance. Their expertise should help resolve the issue, which in turn is expected to ensure compatibility with our theme as well.

For your convenience, here is the link to WooCommerce support: https://wordpress.org/support/plugin/woocommerce/

We appreciate your cooperation and look forward to your confirmation on the matter.

Best regards,
The 8Theme Team

#374532 Copied
Tagged: ecommerce troubleshooting, imported reviews, online store optimization, product review visibility, woocommerce reviews, woocommerce solutions, wordpress templates
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