Tony Rodriguez

Hello, @Street La Mode,

We are grateful for your recent purchase of our theme and for contacting our support team.

We would like to inform you that if you prefer, the Checkout page can be adjusted to display at full width. To remove the margins on the left and right, please insert the CSS code provided below into the appropriate section of your website’s backend: navigate to XStore >> Theme Options >> Theme Custom CSS >> Global CSS. You have the flexibility to modify the width to suit your preferences.

.checkout-columns-wrap {
    width: 100% !important;
}

For your convenience, we have included a visual guide which can be found at the following link: https://ibb.co/MG4ZBDw

Should you have any further inquiries or require additional assistance, do not hesitate to contact us.

Warm regards,
The 8Themes Team

Hello, @Street La Mode,

I hope this message finds you well.

I would like to address your queries regarding the customization of your website’s product display and navigation settings.

1. Concerning the adjustment of the width for the related product section, please note that this feature is inherently tied to the overall page layout. To achieve a full-width display for the related product section, you will need to modify the layout of the single product page to “Full Width.” This can be accomplished by following these steps: Navigate to Xstore >> Theme Options >> WooCommerce >> Single Product Builder >> Layout. For your convenience, here is a direct link to the layout settings: https://ibb.co/Bqz2zjc

2. If you wish to disable the navigation on the single product page, you may do so by going to Xstore >> Theme Options >> WooCommerce >> Single Product Builder >> Prev/Next Navigation. Once there, simply toggle the navigation setting to OFF. You can refer to this visual guide for assistance: https://ibb.co/khLHnVN

Should you require any further assistance or have additional questions, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Street La Mode,

I hope this message finds you well.

Upon reviewing your website, we have observed that it is currently operating on an outdated version of both WordPress and the Xstore Theme. To ensure optimal performance and security, it is imperative to upgrade to the latest versions. We kindly request that you proceed with updating WordPress first, followed by the Xstore Theme, and finally the Core plugin.

How to update the theme: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Additionally, we have conducted an assessment of the single product page functionality in Customizer mode and found it to be performing satisfactorily. This observation leads us to conclude that the difficulties you are encountering are likely due to caching issues. Since changes are effective in Customizer but not on the live site, it is probable that the cache is the root cause. We have also noted that a Content Delivery Network (CDN) service provided by Hostinger has been enabled on your site. We recommend that you clear the CDN cache entirely and temporarily disable the CDN service while your site is still under development. After completing these steps, please clear your browser cache before re-evaluating the issue.

Should you require any further assistance or have any questions regarding the update process, please do not hesitate to reach out.

Thank you for your prompt attention to these matters.

Warm regards,
The 8Theme Team

Hello, @mb-handmade,

In WooCommerce, you can set up taxes to be included in the product prices, and you can also add fees to orders. However, by default, fees are added on top of the product prices and taxes. If you want to include the tax in the fees, you might need to consider a workaround or use a custom solution.

The customization you seek is beyond the scope of our standard support services. We invite you to utilize our dedicated customization panel for tailored assistance. A skilled team, which includes experienced designers and developers, is available to provide you with the necessary support. You can access customization services at https://www.8theme.com/account/#etheme_customization_panel
Should you wish to provide additional details or specific requirements, the dev team is ready to assist you. They will guide you through the process to ensure a bespoke solution that meets your unique needs.

Kind Regards,
8theme team

Hello, @Kharim,

Thank you so much for purchasing our theme and contacting our support center.

To better understand and address your concern, we kindly request that you provide a screenshot illustrating the issue at hand. This will enable us to examine the problem more closely and offer an effective resolution.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

Furthermore, we would be grateful if you could grant us temporary administrative access to your WordPress site. This will allow us to conduct a thorough investigation and ensure a more precise diagnosis of the situation.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and understanding. We are committed to ensuring your satisfaction and look forward to resolving your issue promptly.

Yours sincerely,
The 8Themes Team

Hello, @lew-shop,

Thank you for contacting us and for using XStore.

To solve your issue please follow the steps.

1/ We suggest switching to the XStore Parent theme if you are currently using the XStore Child Theme on your site (Appearance > Themes). After clearing the cache, check again. The issue may be due to your Child Theme. Let us know the result.

Please note that you should take a complete backup of your site before proceeding.

2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
The 8Theme Team

Hello, @Dilan,

We regret to inform you that we are currently unable to view the content you have shared via the provided Google Drive link: https://ibb.co/bvTVQPn.

To facilitate our assistance, we kindly request that you re-upload the screenshot using the following website: https://imgbb.com/. Once you have done so, please share the new link with us, and we will promptly review the content and provide the necessary support.

Warm regards,
The 8Theme Team

Hello, @mirko,

We would like to inform you that it is possible to configure the attributes on a global level via the WordPress Dashboard. This can be accomplished by navigating to Products > Attributes.

Alternatively, you have the option to set the attributes manually by editing each product individually. Please be assured that both methods are effective and will achieve the desired outcome.

Best regards,
The 8Theme Team

Hello, @mirko,

We kindly request that you provide us with the specific product URL and a brief video clip that demonstrates the issue you are encountering.

Furthermore, we would appreciate it if you could generate a temporary WP-admin account and share the login details with us through a secure, private channel. This will allow us to conduct a comprehensive review of your settings and provide you with the appropriate support.

We also advise that you perform a full backup of your website prior to sharing these details, as a precautionary measure.

Thank you for your cooperation.

Warm regards,
The 8Theme Team

Hello, @Bas Kling,

I hope this message finds you well.

I would like to inform you that the current class for the bottom header on your website is designated as “header-bottom” Should you inspect this element within the context of a sticky header, the appropriate selector to reference would be:

body #header > [class*=header-wrapper] .sticky-on > .header-bottom

You may wish to experiment with these selectors. However, I must clarify that the blur effect will only be visible when applied over a background image. The blur is intended to affect the color or section overlaying the image. Since your current design utilizes a solid background color, the specific blur CSS may not function as intended.

For further information on the backdrop filter property, please consult the following resource: [MDN Web Docs – backdrop-filter](https://developer.mozilla.org/en-US/docs/Web/CSS/backdrop-filter).

As an alternative, I suggest experimenting with color transparency. Please try implementing the following CSS code, adjusting the values to suit your design needs:

body #header > [class*=header-wrapper] .sticky-on > .header-bottom {
    background-color: rgba(0,0,0,0.5) !important;
}

The expected result should resemble the example provided here: https://ibb.co/ZJQyjbC

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @mirko,

In WooCommerce, setting up a variable product with different formats (such as caps and dust) can be done using product variations. Here’s a step-by-step guide on how you can achieve this:

1. Create a Variable Product:

-In your WordPress dashboard, go to “Products” and click “Add New.”
-Choose “Variable product” from the Product Data dropdown.

2. Attributes:

-In the Product Data section, go to the “Attributes” tab.
-Add an attribute for the format (e.g., “Format”) and define the values (e.g., “Caps” and “Dust”).
-Make sure to check the box that says “Used for variations.”

3. Variations:

-After adding the attribute, go to the “Variations” tab.
-Select “Create variations from all attributes” and click “Go.”
-This will generate variations for each combination of attributes.

4. Edit Variations:

-Edit each variation to set specific details.
-For “Caps,” you can set the quantity and any other relevant details.
-For “Dust,” you can set the quantity, flavor (using another attribute), and other details.
-Make sure to set a unique SKU for each variation.

5. Pricing:

Set individual pricing for each variation based on the format.-

6. Save Changes:

-Save the changes to update the product.

Now, when a customer visits the product page, they can choose between “Caps” and “Dust” from a dropdown. The price will dynamically update based on their selection.

Remember to test the product page to ensure everything is working as expected.

This method provides a clear way for customers to choose between different formats of the same product on your WooCommerce store.

Should you require any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @mb-handmade,

We kindly request that you conduct a diagnostic check by activating a default WordPress theme, such as Twenty Twenty-Four or Storefront, to ascertain whether the issue is with our theme.

Should the problem persist even with the default WordPress theme, we recommend reaching out to WooCommerce support for further assistance. Their expertise should help resolve the issue, which in turn is expected to ensure compatibility with our theme as well.

For your convenience, here is the link to WooCommerce support: https://wordpress.org/support/plugin/woocommerce/

We appreciate your cooperation and look forward to your confirmation on the matter.

Best regards,
The 8Theme Team

Hello, @Brunos,

We kindly request that you adjust the height or size by modifying the values within the provided code. We recommend experimenting with various values to determine which ones best suit your needs.

For your reference, please consult the following screenshot: https://ibb.co/GfD6DSh

Best regards,
The 8Theme Team

Hello, @mb-handmade,

We are grateful for your contacting our support team for assistance.

We would like to inform you that when orders are manually entered for existing registered customers via the WooCommerce admin panel, a registration email is not typically dispatched, as the customer’s registration is already on file. Nevertheless, the system should automatically send an order confirmation email to the customer.

To ensure that order confirmation emails are dispatched for manually entered orders, please adhere to the following procedure:

1. Confirm Email Configuration:
– Access your WordPress admin dashboard.
– Proceed to WooCommerce > Settings > Emails.
– Review the “New Order” email settings to confirm they are activated and properly set up.

For your reference, we have included a visual guide: https://ibb.co/qFt2zkk

2. Verify Customer Accounts:
– Ensure that the customer’s account is either created or linked to the order. For new customers, an account will need to be established.

3. Conduct a Test:
– Create a test order manually from the admin panel.
– Verify if the order confirmation email has been received in the email inbox associated with the customer’s account.

Should you have any further inquiries or require additional assistance, please do not hesitate to contact us. For more detailed information, we encourage you to consult the documentation provided at the following link:

https://www.wpbeginner.com/plugins/how-to-send-a-custom-welcome-email-to-new-users-in-wordpress/

We are committed to ensuring your satisfaction and are here to support you every step of the way.

Yours sincerely,
The 8Themes Team

Hello, @Yasir Alam 8Theme,

Thank you for contacting us and for using XStore.

Should you have any inquiries regarding the alteration of the text beneath the checkout button on the mobile version, which is currently displayed as “Spend xxxx to get free shipping,” we are pleased to confirm that this text is indeed customizable. This feature is part of the Sale Booster’s Process Bar. To adjust the text, kindly proceed to your WordPress Dashboard, select Sale Booster, and then click on Progress Bar. Within the settings area, you will have the option to edit the text to your preference.

After making the necessary changes, we recommend that you clear your browser’s cache to ensure that the updates are properly reflected. For your reference, the expected result should appear similar to the images provided in the following links:

https://ibb.co/fFF9x33
https://ibb.co/1nzRkTT

And unfortunately, it’s not possible to add the clear button there, this requires extra customization.

We trust this information is helpful and look forward to assisting you further.

Warm regards,
The 8Themes Team