How to remove top and bottom banner gap in row setting

This topic has 6 replies, 2 voices, and was last updated 2 months, 3 weeks ago ago by Tony Rodriguez

  • Avatar: Alyvalco
    Alyvalco
    Participant
    November 23, 2023 at 20:27

    Hi Team,

    I’ve added banner at row level with the setting (https://www.awesomescreenshot.com/image/44451046?key=ee193b8368fb4275cdb04e25ecca7699) under contain, but there are too much gap at top and bottom. Here is the image for your reference – https://tinyurl.com/ytgyy648

    Can you please let me know how I can remove this gap?

    Regards,

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 24, 2023 at 08:11

    Hello, @Alyvalco,

    I hope this message finds you in good health and spirits. We are writing to express our gratitude for your recent purchase of our theme and for contacting our support center for assistance.

    Upon receiving your query, we have diligently reviewed the issue you reported and conducted a thorough investigation by visiting your website. It is with great pleasure that we report back to you that our examination did not reveal any of the problems you had mentioned.

    To ensure complete transparency and to provide you with a clear understanding of our findings, we have prepared a concise video demonstration. This video showcases the entire review process and confirms the absence of the reported issues.

    You may access the video through the following link: https://streamable.com/eimgsn

    We kindly ask that you take a moment to watch the video at your earliest convenience. Following the viewing, we recommend clearing your browser’s cache before revisiting your site to verify the results.

    Should you have any further inquiries or require additional assistance, please feel free to contact us. We are here to support you and ensure your satisfaction with our product.

    Yours sincerely,
    The 8Themes Team

    Avatar: Alyvalco
    Alyvalco
    Participant
    November 30, 2023 at 17:39

    Hi Team,

    Thanks for your input.

    However, I couldn’t able to see the video as site is not working. Could you please send through any other way?

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 1, 2023 at 08:39

    Hello, @Alyvalco,

    Thank you for your response.

    Upon reviewing your website, we are pleased to inform you that the banner displayed on the homepage appears correctly without any gaps at the top or bottom.

    For your convenience, we have created a video walkthrough to illustrate the banner’s proper display. We kindly ask that you view the video in its entirety for your reference. https://www.veed.io/view/f17753ee-127d-42d6-a70b-eeecf0541ac4?sharingWidget=true&panel=share

    Should you have any further inquiries or require additional assistance, please do not hesitate to reach out to us.

    Best regards,
    The 8Theme Team

    Avatar: Alyvalco
    Alyvalco
    Participant
    December 5, 2023 at 16:40

    Hi team,

    This issue is not for hero section. This gap appears in body section banner.

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 6, 2023 at 06:14

    Hello, @Alyvalco,

    We are delighted to inform you that the issue you reported has been successfully resolved. The root cause was identified as the improper setting of the “Contain” control box within the row design options. We have now adjusted this setting to “Theme default,” which has rectified the problem.

    For further clarification and a comprehensive visual explanation, we invite you to view the instructional video provided at the links below:

    https://imgur.com/a/eXOYOVl
    https://imgur.com/a/4Vrpoip

    Please note that you retain the option to modify the Control Box settings according to your preferences.

    Should you have any further inquiries or require additional assistance, we encourage you to contact us without hesitation.

    Yours sincerely,
    The 8Themes Team

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