Can you, please, enable WP debug and tell me what error do you have?
Regards
Olga Barlow
Participant
October 1, 2018 at 18:53
Hello,
1) You can manage it in Theme Options > Menu > Menu Styling http://prntscr.com/l0y3kd
2) Unfortunately, I don’t remember how it was before. Check site now, did you want to change the back like now?
3) Provide me screenshot of the error, please.
4) Where? Can you provide me link and screenshot?
Regards
Olga Barlow
Participant
October 1, 2018 at 18:12
Hello,
1) Is it the single product screenshot? Can you provide me the link to this product?
2) Do you want to remove only the page title or all the breadcrumbs http://prntscr.com/l0xm70 ? Do you want to do this only for the blog page or for the single post and all the other pages?
3) Check now.
Regards
Olga Barlow
Participant
October 1, 2018 at 17:45
Hello,
Where are you trying to implement that search? Can you provide me the link, Dashboard and FTP access to check and help you?
Regards
Olga Barlow
Participant
October 1, 2018 at 17:38
Hello,
Make sure that you enabled both XStore theme and XStore core plugin.
Regards
Olga Barlow
Participant
October 1, 2018 at 16:11
Hello,
1) You need to check if the problem is related to the theme or not. We’ll be able to help you only if the problem is caused by theme files. But if the problem appears not just when our theme is activated but even with the default WooCommerce theme Storefront we can do nothing because then the problem is caused by other files that we can’t edit. And you will need to contact WooCommerce plugin support in this case. So, it’s better for you to go to Appearance > Themes > install and activate Storefront and check. Then you’ll be able to contact the right person to solve the problem ASAP. We can’t help with the default WC plugin problems because we are not plugin developers.
2) Do you have this problem only when you use the mobile device or even on the desktop?
3) Are you logged in or not? If you are not logged in then do you use guest checkout or create the account option?
Regards
Olga Barlow
Participant
October 1, 2018 at 16:00
Hello,
1) We have fixed issue with the double h1 tag on the single product page, also we have fixed the double title issue.
2) h2 tags that you mentioned (description, product information) are default WooCommerce content http://prntscr.com/l0vxcp So, contact WC plugin support if you want to use another tag for these titles.
3) So, do you want to remove title in the breadcrumbs or in the post content http://prntscr.com/l0w26q ?
The problem was related to the removed header structure. We have enabled other header structure that is similar to the old one. Check your site now and let me know if any other things should be fixed.
Regards
Olga Barlow
Participant
September 29, 2018 at 12:39
Hello,
Go to Appearance > Widgets > make sure that all the widgets are at right place after the update.
Let me know about the results.
Regards
Olga Barlow
Participant
September 29, 2018 at 12:38
Hello,
Can you, please, provide temporary Dashboard access to your site because you have enabled Maintenance Mode and we can’t check the site and find the reason of the problem.
Regards
Olga Barlow
Participant
September 29, 2018 at 12:26
Hello,
You have updated core plugin. 1.1.2 version of Core plugin is not compatible with XStore 4.x, if you use XStore 4.x then core plugin version should be 1.0.23. If you use XStore 5.0.2 then plugin should be 1.1.2. Downgrade plugin via FTP, archive you can find here https://www.8theme.com/download-plugins/
To update theme I would suggest you create staging site and update theme there first. Then, if everything is ok, update the production site.
Regards
Olga Barlow
Participant
September 29, 2018 at 10:47
You are welcome!
Regards
Olga Barlow
Participant
September 28, 2018 at 18:49
Hello,
Your problem was caused by Ultimate Addons plugin general rules, they allow to use elements for page only and parses the page, if they find their element they enquire the plugin scripts. Static Block is not the page content but footer content. So, in this case, ” Include styles from “Ultimate Addons for Visual Composer” on every page” option in Theme Options > General should be enabled. Once I enabled the option the section works fine.
Check, please.
Regards
Olga Barlow
Participant
September 28, 2018 at 18:29
You are welcome.
Regards
Olga Barlow
Participant
September 28, 2018 at 18:27
Hello,
Don’t update XStore core plugin to version 1.1.2 if you use 4.x version of the XStore theme.
1.1.2 version of plugin is not compatible with theme version that you are using now. If you are using XStore 4.x then the core plugin version should be 1.0.23. If you use XStore 5.0.2 then plugin should be 1.1.2.
Don’t update plugin to version 1.1.2 if you use XStore 4.x. 1.1.2 version of Core plugin is not compatible with the old version of theme, only with the 5.0.2 and higher.
Regards
Olga Barlow
Participant
September 28, 2018 at 11:40
Hello,
I don’t understand problem because your site works fine for me. If you use 4.28.1 version of XStore theme use 1.0.23 version of Core plugin.
You use child theme and also made changes that’s why I would not recommend you to update production site now. If you want to try new update then create staging site and update theme and plugin there.
Regards
Olga Barlow
Participant
September 28, 2018 at 10:51
Hello,
We made a lot of changes, removed some similar header structures and added options to change layout using other theme options, optimized theme functions, PHP, JS, CSS code. You are using one of the removed headers that’s why you faced problem. Also, you are using child theme where included a lot of files from the old version. It also causes some issues with the update. So, I would recommend you to create a staging site, update theme there and contact us then to fix issues one by one.
Regards
Olga Barlow
Participant
September 28, 2018 at 10:43
Hello,
1) Filter by brand – Fixed. Check
2) Fixed. Check.
3) This is not our theme problem, bug persists even with the default theme https://gyazo.com/ac612fecd2abe493e928c41cb69f5999 Try to disable all the third-party plugins and check if it helps.
Core plugin version 1.1 and higher is for XStore 5.x. Don’t update plugin if you use 4.x. I have downgraded plugin to version 1.0.23 that is compatible with the 4.28.1 version that you use.
Check the site. But use the individual topic to solve such problems.
Regards
Olga Barlow
Participant
September 27, 2018 at 21:11
Hello,
I see. It looks like a cache issue. If you use server or plugin cache clear it. Console displays call to function that does not exist in theme anymore. So, js files are cached.
Oh, there was no need to restore the whole site, et-core plugin only. Don’t update plugin if you use 4.28.1 version. New plugin update is for XStore 5.x only!
I have checked your site and don’t face that error.
