Forum Replies Created

Viewing 30 posts - 23,041 through 23,070 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 3, 2018 at 18:13

    Hello,

    We have passed your problem to our developers and inform you once get the answer.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 3, 2018 at 18:01

    Hello,

    1. It’s because of custom CSS, check now.
    2. You can manage them from theme options http://prntscr.com/l1s5kw

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 3, 2018 at 17:38

    Hello, @Randley

    1) If you have the memory limit error then contact your hosting provider to increase the PHP Memory limit.
    2) Please, create the individual topic, provide Dashboard and FTP access to your site and we’ll help you with theme update. If you use server cache disable it while we update theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 3, 2018 at 17:34

    Hello,

    1. Because you need to update the file according to the changes in the parent theme. We have updated file for you. Check, please.
    2. This is theme bug, unfortunately. I passed this ask our developers and inform you once they fix the problem.
    3. Yes, we changed the menu position for mobile devices.
    4. If you don’t have the menu with the many menu items then keep this option disabled http://prntscr.com/l1rrw0
    5. Links are centered
    6. It’s because of right/left paddings. Use the custom code to reduce it

    @media only screen and (max-width: 480px){
    .content-product .button {
        padding: .91rem  1.2rem;
    }
    }

    7. Check now.
    8. It’s because of the file in your child theme. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 3, 2018 at 16:50

    Hello,

    We moved the search into the correct place and switched to the new version. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 3, 2018 at 16:20

    Hello,

    Sorry for the delay in answering. Yes, you can use that core to display the default breadcrumbs on the cart/checkout page.

    1) You can use the translation files and create British localization http://prntscr.com/l1qyt4
    And change all the cart words to “Basket”

    2) Use this custom CSS to cahnge the empty cart icon

    .empty-cart-block:before {
      content: "\e93e";
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 3, 2018 at 12:09

    Hello,

    1) Check now.
    3) Looks like some files are missed. We have re-uploaded theme. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 3, 2018 at 11:24

    Hello,

    1. No, you don’t need to pay for the new version. If such happens and you will face the activation message at the staging site then use the same purchase code to activate theme. You can use the same license for the production and dev, staging sites for the same project.

    2. Child theme re-writes parent theme functions and you won’t lose the code if update parent theme. But we made a lot of changes in this major update https://xstore.8theme.com/update-history/ and removed a lot of functions. So, if you use removed functions in child theme you may face fatal error “call to undefined function” and will need to make appropriate changes in the child theme to fix this fatal error. Also, if yo check the updated demo https://xstore.8theme.com/ you’ll see that we made some update of the theme styles (line heights, paddings, font-sizes, input backgrounds, product title text-transform etc). That’s why these updates also will appear at your site.

    3. We can help you with theme and plugins updates, no problem. Just provide access to the staging site Dashboard and FTP.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 3, 2018 at 08:18

    Hello,

    Did you read our previous messages? We asked you to enable WP debug and tell us what error appears there. If you don’t know what the WP debug then provide us WP Dashboard and FTP access to your site, we’ll check and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 1, 2018 at 19:19

    Great. We are glad that problem was solved.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 1, 2018 at 19:18

    Hello,

    No, menu does not have such option.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 1, 2018 at 19:17

    Hello,

    1) Choose the position of banner http://prntscr.com/l0ygz1
    2) Because option was enabled http://prntscr.com/l0yhdg
    3) Check now
    4), 5) I don’t see problem http://prntscr.com/l0yj46 Clear browser cache
    6) Yes, some CSS improvements were made in 5.0 version
    If you like the previous styles you can change by simple custom CSS, for example

    .product-content .price {font-size: 2.4rem;}
    .product-content .price del {font-size: 1.8rem;}

    etc

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 1, 2018 at 18:59

    Hello,

    Can you, please, enable WP debug and tell me what error do you have?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 1, 2018 at 18:53

    Hello,

    1) You can manage it in Theme Options > Menu > Menu Styling http://prntscr.com/l0y3kd
    2) Unfortunately, I don’t remember how it was before. Check site now, did you want to change the back like now?
    3) Provide me screenshot of the error, please.
    4) Where? Can you provide me link and screenshot?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 1, 2018 at 18:12

    Hello,

    1) Is it the single product screenshot? Can you provide me the link to this product?
    2) Do you want to remove only the page title or all the breadcrumbs http://prntscr.com/l0xm70 ? Do you want to do this only for the blog page or for the single post and all the other pages?
    3) Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 1, 2018 at 17:45

    Hello,

    Where are you trying to implement that search? Can you provide me the link, Dashboard and FTP access to check and help you?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 1, 2018 at 17:38

    Hello,

    Make sure that you enabled both XStore theme and XStore core plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 1, 2018 at 16:11

    Hello,

    1) You need to check if the problem is related to the theme or not. We’ll be able to help you only if the problem is caused by theme files. But if the problem appears not just when our theme is activated but even with the default WooCommerce theme Storefront we can do nothing because then the problem is caused by other files that we can’t edit. And you will need to contact WooCommerce plugin support in this case. So, it’s better for you to go to Appearance > Themes > install and activate Storefront and check. Then you’ll be able to contact the right person to solve the problem ASAP. We can’t help with the default WC plugin problems because we are not plugin developers.
    2) Do you have this problem only when you use the mobile device or even on the desktop?
    3) Are you logged in or not? If you are not logged in then do you use guest checkout or create the account option?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 1, 2018 at 16:00

    Hello,

    1) We have fixed issue with the double h1 tag on the single product page, also we have fixed the double title issue.
    2) h2 tags that you mentioned (description, product information) are default WooCommerce content http://prntscr.com/l0vxcp So, contact WC plugin support if you want to use another tag for these titles.
    3) So, do you want to remove title in the breadcrumbs or in the post content http://prntscr.com/l0w26q ?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 29, 2018 at 14:00

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 29, 2018 at 13:12

    Hello,

    We used newsletter popup classes for the link http://prntscr.com/l04z5u and just added popup content in Promo popup area (Theme Options > E-Commerce > Promo Popup > http://prntscr.com/l04zrj )

    Also, you can try the Massive Addons Lightbox feature http://massive.mpcthemes.net/lightbox/ http://prntscr.com/l050d1

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 29, 2018 at 12:51

    Hello,

    The problem was related to the removed header structure. We have enabled other header structure that is similar to the old one. Check your site now and let me know if any other things should be fixed.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 29, 2018 at 12:39

    Hello,

    Go to Appearance > Widgets > make sure that all the widgets are at right place after the update.
    Let me know about the results.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 29, 2018 at 12:38

    Hello,

    Can you, please, provide temporary Dashboard access to your site because you have enabled Maintenance Mode and we can’t check the site and find the reason of the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 29, 2018 at 12:26

    Hello,

    You have updated core plugin. 1.1.2 version of Core plugin is not compatible with XStore 4.x, if you use XStore 4.x then core plugin version should be 1.0.23. If you use XStore 5.0.2 then plugin should be 1.1.2. Downgrade plugin via FTP, archive you can find here https://www.8theme.com/download-plugins/

    To update theme I would suggest you create staging site and update theme there first. Then, if everything is ok, update the production site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 29, 2018 at 10:47

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 28, 2018 at 18:49

    Hello,

    Your problem was caused by Ultimate Addons plugin general rules, they allow to use elements for page only and parses the page, if they find their element they enquire the plugin scripts. Static Block is not the page content but footer content. So, in this case, ” Include styles from “Ultimate Addons for Visual Composer” on every page” option in Theme Options > General should be enabled. Once I enabled the option the section works fine.
    Check, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 28, 2018 at 18:29

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 28, 2018 at 18:27

    Hello,

    Don’t update XStore core plugin to version 1.1.2 if you use 4.x version of the XStore theme.
    1.1.2 version of plugin is not compatible with theme version that you are using now. If you are using XStore 4.x then the core plugin version should be 1.0.23. If you use XStore 5.0.2 then plugin should be 1.1.2.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 28, 2018 at 18:14

    Hello,

    Connect to your site using FTP and downgrade Xstore core plugin version to 1.0.23. Plugin version you can find here https://www.8theme.com/download-plugins/

    Don’t update plugin to version 1.1.2 if you use XStore 4.x. 1.1.2 version of Core plugin is not compatible with the old version of theme, only with the 5.0.2 and higher.

    Regards

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Viewing 30 posts - 23,041 through 23,070 (of 30,391 total)
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