Forum Replies Created

Viewing 30 posts - 23,071 through 23,100 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 28, 2018 at 11:40

    Hello,

    I don’t understand problem because your site works fine for me. If you use 4.28.1 version of XStore theme use 1.0.23 version of Core plugin.

    XStore 5.0 is major update and we have changed a lot of things https://xstore.8theme.com/update-history/ including theme styles.

    You use child theme and also made changes that’s why I would not recommend you to update production site now. If you want to try new update then create staging site and update theme and plugin there.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 28, 2018 at 10:51

    Hello,

    We made a lot of changes, removed some similar header structures and added options to change layout using other theme options, optimized theme functions, PHP, JS, CSS code. You are using one of the removed headers that’s why you faced problem. Also, you are using child theme where included a lot of files from the old version. It also causes some issues with the update. So, I would recommend you to create a staging site, update theme there and contact us then to fix issues one by one.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 28, 2018 at 10:43

    Hello,

    1) Filter by brand – Fixed. Check
    2) Fixed. Check.
    3) This is not our theme problem, bug persists even with the default theme https://gyazo.com/ac612fecd2abe493e928c41cb69f5999 Try to disable all the third-party plugins and check if it helps.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 28, 2018 at 09:44

    Hello,

    We have checked your site and problem is caused by the third-party plugin http://prntscr.com/kzpctu
    Buttons are ok if you disable it http://prntscr.com/kzpbid
    If plugin is enabled you don’t have buttons even with the default theme http://prntscr.com/kzp9bo

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2018 at 21:24

    Hello,

    Do you have any server cache?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2018 at 21:23

    Hello,

    Core plugin version 1.1 and higher is for XStore 5.x. Don’t update plugin if you use 4.x. I have downgraded plugin to version 1.0.23 that is compatible with the 4.28.1 version that you use.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2018 at 21:17

    Hello, @pablogri

    Use Static Block to compose the mega menu layout https://youtu.be/f07MBdnFPfk and just use Single image element there http://prntscr.com/kzjmr4 with the link.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2018 at 21:14

    Hello, @luxeweddingshop

    Check the site. But use the individual topic to solve such problems.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2018 at 21:11

    Hello,

    I see. It looks like a cache issue. If you use server or plugin cache clear it. Console displays call to function that does not exist in theme anymore. So, js files are cached.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2018 at 20:58

    Hello,

    There are no problems with the icons http://prntscr.com/kzje5j or categories widget. It’s your browser cache. Clear it https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn?hl=en

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2018 at 20:54

    Hello,

    Oh, there was no need to restore the whole site, et-core plugin only. Don’t update plugin if you use 4.28.1 version. New plugin update is for XStore 5.x only!

    I have checked your site and don’t face that error.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2018 at 20:46

    Hello,

    Can you explain in more details what you mean by non-responsive? I don’t see problems with the mobile menu https://gyazo.com/5d251ae0d2311930dcacad2cca5d8c11

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2018 at 20:40

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2018 at 20:35

    Hello,

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2018 at 20:20

    Hello,

    We have enabled the top panel. Also removed the secondary menu bg color. Also, changed back the single product page. What other issues do you have with the old version?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2018 at 10:06

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 26, 2018 at 20:45

    Hello,

    Provide temporary Dashboard and FTP access to your site, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 26, 2018 at 20:43

    Hello, @paskyo

    What do you mean by 2 products? Can you provide a screenshot, please?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 26, 2018 at 20:42

    Hello, @megapublicidad

    If auto update does not work for you try the manual update. You can find the new version of plugin here https://www.8theme.com/download-plugins/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 26, 2018 at 16:41

    Hello,

    Check the site now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 26, 2018 at 13:20

    Hello,

    I have updated WPBakery page builder and Revolution slider plugins to latest version and don’t see the problem. Check the site now and let me know.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 26, 2018 at 12:59

    Hello,

    You won’t lose configuration of the widgets, widgets just could be in the different areas. But you’ll be able to move them into correct areas in few seconds if you open widgets tab before theme switching. Then after switching, you’ll be able to open widgets in the new tab and compare if everything is in place.

    You need to check if everything works fine with the default theme to make sure that the problem is related to our theme. Provide screenshot of the favicon when the default theme is activated. You need to understand if problem caused by our theme or not to fix it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 26, 2018 at 12:53

    Hello,

    The first issue yes, the second issue caused by the code below and its variations

    @media screen and (max-width: 767px)
    .vc_col-has-fill>.vc_column-inner, .vc_row-has-fill+.vc_row-full-width+.vc_row>.vc_column_container>.vc_column-inner, .vc_row-has-fill+.vc_row>.vc_column_container>.vc_column-inner, .vc_row-has-fill+.vc_vc_row>.vc_row>.vc_vc_column>.vc_column_container>.vc_column-inner, .vc_row-has-fill+.vc_vc_row_inner>.vc_row>.vc_vc_column_inner>.vc_column_container>.vc_column-inner, .vc_row-has-fill>.vc_column_container>.vc_column-inner, .vc_row-has-fill>.vc_row>.vc_vc_column>.vc_column_container>.vc_column-inner, .vc_row-has-fill>.vc_vc_column_inner>.vc_column_container>.vc_column-inner, .vc_section.vc_section-has-fill, .vc_section.vc_section-has-fill+.vc_row-full-width+.vc_section, .vc_section.vc_section-has-fill+.vc_section {
        padding-top: 0!important;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 26, 2018 at 12:48

    Hello,

    I have updated theme and core plugin and did not face fatal error. Also, I have updated the single-product-content.php file because single product content page was broken with old file in the child theme.

    Check site now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 25, 2018 at 18:04

    Hello,

    Provide temporary Dashboard and FTP access to your site and links to products with the errors.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 25, 2018 at 18:02

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 25, 2018 at 17:55

    Hello,

    Yes, this plugin is custom plugin created for our demo only. We did not search for similar plugins, so I don’t have suggestions for you, unfortunately.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 25, 2018 at 17:53

    Hello,

    5.0 version had JS issue on the blog page, we released version 5.0.2, so you can update theme and plugin.
    Can you provide me link to our demo version that you used? Because I’m not sure if understand what version you are trying to import or activate.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 25, 2018 at 09:50

    Hello,

    Problem was caused by the new version of Massive Addons for WPBakery Page Builder plugin and Revolution slide tabs navigation, plugin caused js error. We have downgraded the MA version and contacted plugin developers with bug report. If you want to use tabs navigation for the slider use 2.3.3 version of MA plugin till they fix the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 24, 2018 at 18:42

    Hello,

    1) Unfortunately, we don’t have shortcode of the cart.
    2) You can use the Header custom area to add the custom content to that type of header http://prntscr.com/ky6rby It will be displayed at the bottom of the side header.
    3) Could you, please, provide the screenshot for better understanding?

    Regards

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Viewing 30 posts - 23,071 through 23,100 (of 30,391 total)
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