Forum Replies Created

Viewing 30 posts - 23,071 through 23,100 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2018 at 20:40

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2018 at 20:35

    Hello,

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2018 at 20:20

    Hello,

    We have enabled the top panel. Also removed the secondary menu bg color. Also, changed back the single product page. What other issues do you have with the old version?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2018 at 10:06

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 26, 2018 at 20:45

    Hello,

    Provide temporary Dashboard and FTP access to your site, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 26, 2018 at 20:43

    Hello, @paskyo

    What do you mean by 2 products? Can you provide a screenshot, please?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 26, 2018 at 20:42

    Hello, @megapublicidad

    If auto update does not work for you try the manual update. You can find the new version of plugin here https://www.8theme.com/download-plugins/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 26, 2018 at 16:41

    Hello,

    Check the site now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 26, 2018 at 13:20

    Hello,

    I have updated WPBakery page builder and Revolution slider plugins to latest version and don’t see the problem. Check the site now and let me know.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 26, 2018 at 12:59

    Hello,

    You won’t lose configuration of the widgets, widgets just could be in the different areas. But you’ll be able to move them into correct areas in few seconds if you open widgets tab before theme switching. Then after switching, you’ll be able to open widgets in the new tab and compare if everything is in place.

    You need to check if everything works fine with the default theme to make sure that the problem is related to our theme. Provide screenshot of the favicon when the default theme is activated. You need to understand if problem caused by our theme or not to fix it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 26, 2018 at 12:53

    Hello,

    The first issue yes, the second issue caused by the code below and its variations

    @media screen and (max-width: 767px)
    .vc_col-has-fill>.vc_column-inner, .vc_row-has-fill+.vc_row-full-width+.vc_row>.vc_column_container>.vc_column-inner, .vc_row-has-fill+.vc_row>.vc_column_container>.vc_column-inner, .vc_row-has-fill+.vc_vc_row>.vc_row>.vc_vc_column>.vc_column_container>.vc_column-inner, .vc_row-has-fill+.vc_vc_row_inner>.vc_row>.vc_vc_column_inner>.vc_column_container>.vc_column-inner, .vc_row-has-fill>.vc_column_container>.vc_column-inner, .vc_row-has-fill>.vc_row>.vc_vc_column>.vc_column_container>.vc_column-inner, .vc_row-has-fill>.vc_vc_column_inner>.vc_column_container>.vc_column-inner, .vc_section.vc_section-has-fill, .vc_section.vc_section-has-fill+.vc_row-full-width+.vc_section, .vc_section.vc_section-has-fill+.vc_section {
        padding-top: 0!important;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 26, 2018 at 12:48

    Hello,

    I have updated theme and core plugin and did not face fatal error. Also, I have updated the single-product-content.php file because single product content page was broken with old file in the child theme.

    Check site now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 25, 2018 at 18:04

    Hello,

    Provide temporary Dashboard and FTP access to your site and links to products with the errors.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 25, 2018 at 18:02

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 25, 2018 at 17:55

    Hello,

    Yes, this plugin is custom plugin created for our demo only. We did not search for similar plugins, so I don’t have suggestions for you, unfortunately.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 25, 2018 at 17:53

    Hello,

    5.0 version had JS issue on the blog page, we released version 5.0.2, so you can update theme and plugin.
    Can you provide me link to our demo version that you used? Because I’m not sure if understand what version you are trying to import or activate.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 25, 2018 at 09:50

    Hello,

    Problem was caused by the new version of Massive Addons for WPBakery Page Builder plugin and Revolution slide tabs navigation, plugin caused js error. We have downgraded the MA version and contacted plugin developers with bug report. If you want to use tabs navigation for the slider use 2.3.3 version of MA plugin till they fix the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 24, 2018 at 18:42

    Hello,

    1) Unfortunately, we don’t have shortcode of the cart.
    2) You can use the Header custom area to add the custom content to that type of header http://prntscr.com/ky6rby It will be displayed at the bottom of the side header.
    3) Could you, please, provide the screenshot for better understanding?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 24, 2018 at 18:02

    Hello,

    1. Check now, please.
    2. Are you talking about the following way to center the logo for the desktop version http://prntscr.com/ky5z7i ?
    3. Use the following code to remove that gap

    .page-content {
        margin-top: 0;
    }

    4. Use Ultimate Addons heading element to add headings with the different font size for the mobile devices http://prntscr.com/ky61c3 instead of the custom CSS because your custom affects the other heading at your page http://prntscr.com/ky628o or remove the custom class for these elements.
    5. If you want to remove the page heading for the blog page and all the posts I would recommend to use Theme Options > Header Settings > Breadcrumbs and disable breadcrumbs if you don’t want to have them. If you want to disable them for some pages/posts only use Page Layout while editing the page/post.
    6. Change the alignment for the mobile texts to top-center http://prntscr.com/ky66dk instead of center-center. More about Revolution slider responsive here https://www.themepunch.com/faq/slider-revolution-responsive-tutorial-5-0/ – Correcting Layer Alignment
    7. Use vw, vh or % to add paddings/margins instead of fixed px value that does not depend on responsive, or the combination of px and vw/vh/%, for example, 35px of padding + 3vw of margin to avoid very small gap on the mobile devices.

    8. Could you provide the screenshot for better understanding?

    9. Use row bg instead of single image + row paddings, as we did for the faq-sweden-2 page.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 24, 2018 at 13:33

    Hello,

    1) Because you have changed it in your custom file http://prntscr.com/ky2bkx
    2) Again, because of your custom styles https://gyazo.com/07480dc5fd2ab234b9489c39d8eb72ec
    3) Provide me FTP access to check what could be the reason of this issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 21, 2018 at 18:43

    Hello,

    Check this http://prntscr.com/kx5jxm Enable MB Strings function on your server to display special symbols in right way.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 21, 2018 at 18:40

    Hello,

    Provide me links to pages where you have doubled H1 tag. We found many h2 tags at some pages but all of them are related to content that you have added, so if you want to use h2 only once then edit pages, edit texts that you added and change the h2 to any other tag that will be suitable for you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 21, 2018 at 18:35

    Hello,

    Go to Appearance > Themes > install and activate Storefront theme. Check if you get the email after order when the default WC theme is enabled. Let me know about the results.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 21, 2018 at 18:32

    Hello,

    There was a js error in console http://prntscr.com/kx52sy caused by jQuery Updater plugin. We have disabled the plugin and don’t see problems with the the mobile version menu, custom tab of the single product page, zoom function https://gyazo.com/6ef4fc35614e25211d50458c92181a45

    D. You have disabled out of stock label http://prntscr.com/kx54zc Label exists http://prntscr.com/kx5bee if enabled. Size visibility is not related to theme. This is how WC plugin works by default. You can install and activate the default WooCommerce theme and check.

    E. Don’t see problem http://prntscr.com/kx5chr Describe in more details, please.

    F. Try Insert Headers and Footers plugin to add GA. Also, you use the third-party plugin for the GA make sure that everything works fine with the default theme because the issue could be related to the plugin or its settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 21, 2018 at 17:48

    Hello,

    Everything depends on dots style that you use but as a rule, you can edit it editing the slide title http://prntscr.com/kx4wv8
    We’ll pass your report about search on our site to our developers. Thanks.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 20, 2018 at 17:39

    Hello,

    Problem is caused by one of the third-party plugins that you use. Disable them one by one and check the frontend to find out which one is the reason of your problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 20, 2018 at 17:32

    Hello,

    Favicon is the default option of WordPress. Could you, please, go to Appearance > Themes > enable the default WP theme and check if favicon appears when the default theme is activated or not?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 20, 2018 at 17:30

    You are welcome! Feel free to ask if you need any other help.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 20, 2018 at 17:23

    Hello,

    You can do this using custom CSS. Go to Theme Options > Header > Fixed Header > enable fixed header.
    Then go to Custom CSS area and add the following code

    .woocommerce:not(.home) .fixed-header.fixed-enabled, .page:not(.home) .fixed-header.fixed-enabled, .blog:not(.home) .fixed-header.fixed-enabled, .single-post:not(.home) .fixed-header.fixed-enabled {
      display: none;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 20, 2018 at 17:13

    Hello,

    The sidebar was disabled in page settings https://gyazo.com/46fa124bfe0a6d712164b7cbd92d6947
    Categories inherit the individual shop page settings because individual page settings always have more priority than Theme Options.

    Regards

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    Viewing 23,100 results - 23,071 through 23,100 (of 30,337 total)
Viewing 30 posts - 23,071 through 23,100 (of 30,337 total)
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