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FATAL ERROR after trying to update - by idan

This topic has 36 replies, 6 voices, and was last updated 5 years, 6 months ago ago by Olga Barlow

idan

Participant

September 26, 2018 at 22:37

Hi,

I’m getting the following error after trying to update to the latest version:
Cannot redeclare class ETheme_Recent_Posts_Widget in /public_html/wp-content/themes/xstore/framework/widgets/recent-posts.php on line 167

Cannot access the admin panel nor the website anymore.

Please advise

Thank you

#200017 Copied

35 Answers

Rose Tyler

Support staff

September 27, 2018 at 07:20

Hello,

Looks like versions of the theme and core plugin are not appropriate. Please upload the latest theme version (5.0.2) and the latest version of Core plugin (1.1.2) via FTP.

Regards

#200026 Copied

myrtolam

Participant

September 27, 2018 at 12:14

Hi! I have the same problem, updated both plugin and theme and it keeps giving error. Plz help.

Please, contact administrator
for this information.

#200051 Copied Theme version: latest WooCommerce version: katest

Rose Tyler

Support staff

September 27, 2018 at 12:33

Hello @myrtolam,

You need to upload files of latest versions via FTP.

Regards

#200052 Copied

myrtolam

Participant

September 27, 2018 at 12:37

Hi, I did this. I get new errors.

#200053 Copied

Rose Tyler

Support staff

September 27, 2018 at 12:45

Hello @myrtolam,

It looks like not all theme files were uploaded correctly.

Regards

#200055 Copied

myrtolam

Participant

September 27, 2018 at 12:50

Hi. Thanks for your reply. I tried uploading both plugin and theme twice already and I still get the error. Can you PLEASE help me?

#200057 Copied

Rose Tyler

Support staff

September 27, 2018 at 12:54

Hello @myrtolam,

Please provide us with FTP access.

Regards

#200058 Copied

myrtolam

Participant

September 27, 2018 at 12:55

Here it is. Thank you

Please, contact administrator
for this information.

#200059 Copied

Rose Tyler

Support staff

September 27, 2018 at 14:36

Hello @myrtolam,

We’ve uploaded theme files via FTP.
Please go to Appearance > Widgets and set your widgets to correct places
https://www.youtube.com/watch?v=4SfPPuwPCVI&t=0s&list=PLMqMSqDgPNmCCyem_z9l2ZJ1owQUaFCE3&index=13

Regards

#200066 Copied

idan

Participant

September 27, 2018 at 17:32

I’ve managed to fix it by uploading the theme manually via FTP.
You should check why the automatic updater doesn’t work…

Thanks

#200083 Copied

luxeweddingshop

Participant

September 27, 2018 at 19:43

My site wont load. Please look in to this asap since i made the update via ftp.

Please, contact administrator
for this information.

#200089 Copied

Olga Barlow

Support staff

September 27, 2018 at 20:35

Hello,

Check now.

Regards

#200096 Copied

luxeweddingshop

Participant

September 27, 2018 at 21:19

It works now but the main menu on the home page looks weird. When i go in to other pages it looks fine?

Also how do i edit the big border on the drop down box for the my account / create an account, as well as change the verbiage from client to customer?

#200106 Copied
Rose Tyler

Support staff

September 28, 2018 at 07:09
Hello @luxeweddingshop,

1) Please add this code in Custom css http://prntscr.com/kznvxy for page:
```
.navigation-wrapper .menu-inner {
    border-bottom: 1px solid #e1e1e1;
}
```
2) Please provide screenhots for better understanding.

Regards
#200116 Copied
luxeweddingshop

Participant

September 28, 2018 at 14:53

1) Thank you that worked

2) Here is the screenshot of the black border around the my account page.

https://cdn1.imggmi.com/uploads/2018/9/28/bff65956ef7ff67d4d6c8f9554faab9a-full.png

3) How do i change the verbiage here from New Clients to New Customer.

https://cdn1.imggmi.com/uploads/2018/9/28/2a1bd3a0cab387a59ee650ff729de211-full.png

#200173 Copied

Rose Tyler

Support staff

September 28, 2018 at 14:58

Hello @luxeweddingshop,

1) You’re welcome!
2) http://prntscr.com/kztui4 Please clear cache and check one more time.
3) Please check now http://prntscr.com/kztw1u

Regards

#200175 Copied

myrtolam

Participant

September 29, 2018 at 19:39

Hi. Thanks for your help and your time. There seems to be a problem as some things are not like before. There is a white line over the links on the menu, on the dropdown menu at the left it is white instead of orange and some other things related to the style. Do you know what could cause this?

#200223 Copied

Rose Tyler

Support staff

October 1, 2018 at 07:59

Hello @myrtolam,

You’re welcome!
Please check our new demo – https://xstore.8theme.com/demos/animals/ there were done some styling improvements.
Could you describe in more details (with screenshots) what exactly is looks incorrect on your site?
I can’t log in. Have you changed wp-admin access? Please provide us with correct wp-admin access and we will help to sort out problems.

Regards

#200240 Copied

myrtolam

Participant

October 1, 2018 at 12:46

Hello! I can’t thank you enough for helping me, I really appreciate it.

1st. The menu has a white border on the links that I would like removed. I d like the menu to appear exactly as in your animals demo.
2nd. Sry I was not aware of the changes on the menu. Can u plz help me turn the dropdown menu on the left to as it was in the previous version? With the orange background?
3rd. When I click on updates on my dashboard I get an error again that is related to the theme
4th. Product title not showing

Please, contact administrator
for this information.

#200260 Copied
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