This topic has 36 replies, 6 voices, and was last updated 6 years ago ago by Olga Barlow
Hi,
I’m getting the following error after trying to update to the latest version:
Cannot redeclare class ETheme_Recent_Posts_Widget in /public_html/wp-content/themes/xstore/framework/widgets/recent-posts.php on line 167
Cannot access the admin panel nor the website anymore.
Please advise
Thank you
Hello,
Looks like versions of the theme and core plugin are not appropriate. Please upload the latest theme version (5.0.2) and the latest version of Core plugin (1.1.2) via FTP.
Regards
Hi! I have the same problem, updated both plugin and theme and it keeps giving error. Plz help.
Hello @myrtolam,
You need to upload files of latest versions via FTP.
Regards
Hi, I did this. I get new errors.
Hello @myrtolam,
It looks like not all theme files were uploaded correctly.
Regards
Hi. Thanks for your reply. I tried uploading both plugin and theme twice already and I still get the error. Can you PLEASE help me?
Hello @myrtolam,
Please provide us with FTP access.
Regards
Here it is. Thank you
Hello @myrtolam,
We’ve uploaded theme files via FTP.
Please go to Appearance > Widgets and set your widgets to correct places
https://www.youtube.com/watch?v=4SfPPuwPCVI&t=0s&list=PLMqMSqDgPNmCCyem_z9l2ZJ1owQUaFCE3&index=13
Regards
I’ve managed to fix it by uploading the theme manually via FTP.
You should check why the automatic updater doesn’t work…
Thanks
My site wont load. Please look in to this asap since i made the update via ftp.
Hello,
Check now.
Regards
It works now but the main menu on the home page looks weird. When i go in to other pages it looks fine?
Also how do i edit the big border on the drop down box for the my account / create an account, as well as change the verbiage from client to customer?
Hello @luxeweddingshop,
1) Please add this code in Custom css http://prntscr.com/kznvxy for page:
.navigation-wrapper .menu-inner {
border-bottom: 1px solid #e1e1e1;
}
2) Please provide screenhots for better understanding.
Regards
1) Thank you that worked
2) Here is the screenshot of the black border around the my account page.
https://cdn1.imggmi.com/uploads/2018/9/28/bff65956ef7ff67d4d6c8f9554faab9a-full.png
3) How do i change the verbiage here from New Clients to New Customer.
https://cdn1.imggmi.com/uploads/2018/9/28/2a1bd3a0cab387a59ee650ff729de211-full.png
Hello @luxeweddingshop,
1) You’re welcome!
2) http://prntscr.com/kztui4 Please clear cache and check one more time.
3) Please check now http://prntscr.com/kztw1u
Regards
Hi. Thanks for your help and your time. There seems to be a problem as some things are not like before. There is a white line over the links on the menu, on the dropdown menu at the left it is white instead of orange and some other things related to the style. Do you know what could cause this?
Hello @myrtolam,
You’re welcome!
Please check our new demo – https://xstore.8theme.com/demos/animals/ there were done some styling improvements.
Could you describe in more details (with screenshots) what exactly is looks incorrect on your site?
I can’t log in. Have you changed wp-admin access? Please provide us with correct wp-admin access and we will help to sort out problems.
Regards
Hello! I can’t thank you enough for helping me, I really appreciate it.
1st. The menu has a white border on the links that I would like removed. I d like the menu to appear exactly as in your animals demo.
2nd. Sry I was not aware of the changes on the menu. Can u plz help me turn the dropdown menu on the left to as it was in the previous version? With the orange background?
3rd. When I click on updates on my dashboard I get an error again that is related to the theme
4th. Product title not showing
Hello,
1) You can manage it in Theme Options > Menu > Menu Styling http://prntscr.com/l0y3kd
2) Unfortunately, I don’t remember how it was before. Check site now, did you want to change the back like now?
3) Provide me screenshot of the error, please.
4) Where? Can you provide me link and screenshot?
Regards
1. i try to modify but any change i do is not shown on the front end. I ve cleared cache, tried even form another pc nothing changes, the menu was like here – http://prntscr.com/l108x2, how can i do it again like that?
2. Everything is fine with the secondary menu thanks
3. Sure – http://prntscr.com/l1087s
4. It s fixed now, thanks
Hello,
1) Check now.
3) Looks like some files are missed. We have re-uploaded theme. Check now.
Regards
Hello,
I have a lot problems with the new version of the theme and core plugin. I upload the latest theme version (5.0.2) and the latest version of Core plugin (1.1.2) via FTP, but everything is broken and I Cannot access the admin panel or the website anymore. Right now I have active Core Plugin (1.0.23) and old version of the theme, the website is ok except I cannot access the admin panel. Please help with my access.
Thanks
Hello, @Randley
1) If you have the memory limit error then contact your hosting provider to increase the PHP Memory limit.
2) Please, create the individual topic, provide Dashboard and FTP access to your site and we’ll help you with theme update. If you use server cache disable it while we update theme.
Regards
Hi Olga,
I am sending the information you need, this problem star on Monday is critical.
Hey Olga,
I noticed this error 502 when you try to access
thanks
Hello,
We found rules for Varnish in your wp-config. Please, disable server cache if you want to update theme. We won’t be able to update theme if old theme files are cached. Reply back once you disable server cache.
Regards
Hi Olga, everything is fine with the updates now thanks. however, menu still shows the same. Plz check here- http://prntscr.com/l236gq. I want the menu to be like before – https://prnt.sc/l108x2
Hello @myrtolam,
I do not see the problem on your site https://prnt.sc/l23aiq Please clear cache and check one more time or provide link were we will be able to see the problem.
Thanks in advance.
Regards
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