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Topic: bug on last update - by xxxsok28xxx

xxxsok28xxx

Participant

September 26, 2018 8:39 am

i have bug on last update plugin core and theme

see the scrennshots

this happen when update the theme and the core plugin

now i have backup and restore the old thems and plugin and database

to work any help ? ty

https://prntscr.com/kyttns

https://prntscr.com/kyttq4

can fix it ?
Site URL: hidden
Theme version: Version 4.28.1
WooCommerce version: 3.4.5

Content is visible for topic creator and
support staff only.

#199968 copied to clipboard

Rose Tyler

Support staff

September 26, 2018 9:00 am

Hello,

Please provide us with temporary wp-admin and FTP so we can help you with the update.

Regards

#199971 copied to clipboard

xxxsok28xxx

Participant

September 26, 2018 9:49 am

ok i sent you the onfo

Content is visible for topic creator and
support staff only.

#199974 copied to clipboard

Rose Tyler

Support staff

September 26, 2018 9:55 am

Hello,

Please check FTP access http://prntscr.com/kyuvtr

Regards

#199975 copied to clipboard

xxxsok28xxx

Participant

September 26, 2018 11:35 am

ok
Site URL: hidden
Theme version: Version 4.28.1
WooCommerce version: 3.4.5

Content is visible for topic creator and
support staff only.

#199981 copied to clipboard

Olga Barlow

Support staff

September 26, 2018 4:41 pm

Hello,

Check the site now.

Regards

#200001 copied to clipboard

xxxsok28xxx

Participant

September 26, 2018 5:49 pm

Not working correcly have many bug woocomerce bug also carusel have on home page 3photos display only 1 and many

#200006 copied to clipboard

xxxsok28xxx

Participant

September 26, 2018 6:48 pm

miss same buttons from woocomerce

the mask working now and the site

only the buttons miss look here

https://prntscr.com/kz2bfk
Site URL: hidden
Theme version: Version 4.28.1
WooCommerce version: 3.4.5

#200008 copied to clipboard

Olga Barlow

Support staff

September 28, 2018 9:44 am

Hello,

We have checked your site and problem is caused by the third-party plugin http://prntscr.com/kzpctu
Buttons are ok if you disable it http://prntscr.com/kzpbid
If plugin is enabled you don’t have buttons even with the default theme http://prntscr.com/kzp9bo

Regards

#200134 copied to clipboard

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