Actually, FB should take the featured image by default as the preview image. Is not working on your site? Can you provide Dashboard and FTP access to your site to check?
Regards
Olga Barlow
Participant
October 8, 2018 at 11:03
Hello,
1), 2) Looks like all the changes that we made in template fixes to fix breadcrumbs and titles are removed. Please, provide me correct FTP access to your site to fix the problem again.
3) We’ll remove that title once you provide correct FTP.
Regards
Olga Barlow
Participant
October 8, 2018 at 10:37
Hello,
We have checked the product from your screenshot and don’t see any error in the console http://prntscr.com/l3hpb2 also don’t see the problem with the font http://prntscr.com/l3hqgs
Theme support the google fonts including Heebo font.
Regards
Olga Barlow
Participant
October 8, 2018 at 10:26
Hello,
We can help you to get back some styles by custom CSS but there is no option to revert the previous version completely, unfortunately.
Let me know what elements do you want to change as it was before? We’ll do our best to help you because we plan cool options for future updates and it would be better for you to use 5.0 version if you just started the creation of the site.
Regards
Olga Barlow
Participant
October 8, 2018 at 10:04
We updated theme and plugin and of course, changes were made in PHP, CSS, JS files. You can check theme changelog.
1) We don’t understand the problem because the screenshot that you provided was removed. Please, make it again.
2) Home Page Video, Latest Offers and side space – I don’t see any problem with it https://gyazo.com/c9f82f76905de081fb2f1fbd5813aa39 Try to flush the browser cache.
3) Buying Page – I don’t see background< I think it was some cache http://prntscr.com/l3gyom also I have made all the widget texts uppercase.
4) Massive gaps on each page, between the main bar and opening paragraphs e.g. - http://prntscr.com/l3gzhe there is no gap, I see the page title there. I have added the underline and color for the current menu item.
Let me know what other issues do you have. We'll fix them.
Regards
Olga Barlow
Participant
October 8, 2018 at 09:22
Hello,
Now you can find it in XStore > Theme Options > Header and Custom CSS areas. We have improved the XStore admin panel, let me know if you need information about any other option.
Regards
Olga Barlow
Participant
October 8, 2018 at 09:17
Hello,
We are waiting for the reply from you. I wrote to you to check the site. We have fixed the problem with 500 error. Let me know if you need anything else.
Regards
Olga Barlow
Participant
October 8, 2018 at 08:54
Hello,
Can you, please, provide us with FTP access to your site? It looks like something is wrong with the search form code, we need to check.
Regards
Olga Barlow
Participant
October 8, 2018 at 08:25
Hello,
1) Edit xmarket/et-styles.php file, find <link href='http://fonts.googleapis.com/css?family=<?php echo $font_src; ?>' rel='stylesheet' type='text/css'/> and change http to https.
2) Unfortunately, we don’t have solution to show google map without API.
Regards
Olga Barlow
Participant
October 5, 2018 at 16:13
Hello,
Problem happened because you updated XStore core plugin to major version that was not compatible with the version of theme that you used. I have updated theme to version 5.0.3. Check the site now and let me know if you need any other help from our side.
Regards
Olga Barlow
Participant
October 5, 2018 at 15:53
Hello,
Check now.
Regards
Olga Barlow
Participant
October 5, 2018 at 13:10
Hello,
We can just downgrade the theme to version 4.28.1 if you prefer the old styling of the XStore theme.
Provide FTP access to your site.
2. yes.
3. It’s style.css.Changes were made in styles only.
5. Check now.
7. Sorry, forgot about non-logged-in users. Check now.
8. You are using FontAwesome icons, so go to Theme Options > Speed Optimization > FontAwesome support > On.
Regards
Olga Barlow
Participant
October 5, 2018 at 10:01
Hello, @Randley
Did you disabled server cache? We can’t finish update if server cache is enabled because cached js files cause errors.
You did not give access to WP installation for our FTP user. Now we can see the only empty directory http://prntscr.com/l25qdm
Please, verify the destination folder for FTP user.
We found rules for Varnish in your wp-config. Please, disable server cache if you want to update theme. We won’t be able to update theme if old theme files are cached. Reply back once you disable server cache.
You are welcome. Also, you can go to Plugins > deactivate and remove the plugin, then go to Appearance > Install plugins and install it again. You’ll get the updated version.
Regards
Olga Barlow
Participant
October 4, 2018 at 11:01
Hello,
Our theme does not have options for the emails. All the emails are the default functionality of the WooCommerce plugin and all the available option you can find in WooCommerce > Settings > Emails.
If the default email template is not suitable for you then you can change it by additional customization.
Regards
Olga Barlow
Participant
October 4, 2018 at 10:56
Hello,
1) Contact your hosting provider to get:
FTP host, FTP username, FTP password. We need only this information.
2) Try to disable Massive Addons plugin and check if you can edit the post after that. Let me know about the results.
Regards
Olga Barlow
Participant
October 3, 2018 at 18:39
Hello,
It would be better if you provide FTP. We don’t need more permissions than it’s needed.
cPanel has root access to your the options and we would not recommend you to share such important info without absolute necessity.
