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How to fix a text styling error on mobile view

This topic has 15 replies, 2 voices, and was last updated 5 years, 7 months ago ago by Olga Barlow

Graham

Participant

September 22, 2018 at 16:54

Hello,

Can you please help to have a check what have caused the displaying difference between the demo site and my website?

I have checked in the settings but unfortunately found nothing different on the code.

1: Text font size on mobile view.
Screenshot: https://ibb.co/gERV99

2.Image size on mobile view.
Screenshot: https://ibb.co/bs1iwp
(PS. Can you pls also let me know the URL download link to the 2 images of the DEMO? so I can have a test myself to see if the original images would work.)

3.On desktop view, the icon has disappeared from the mega menu > “Shipping row” static block
Screenshot: https://ibb.co/jdGmhU

Thanks very much in advance.
Regards

Please, contact administrator
for this information.

#199821 Copied

14 Answers

Olga Barlow

Support staff

September 24, 2018 at 13:33

Hello,

1) Because you have changed it in your custom file http://prntscr.com/ky2bkx
2) Again, because of your custom styles https://gyazo.com/07480dc5fd2ab234b9489c39d8eb72ec
3) Provide me FTP access to check what could be the reason of this issue.

Regards

#199862 Copied

Graham

Participant

September 24, 2018 at 14:54

Thank you,

I have attached the FTP login credentials here below in the private section.
Please have a check..

Regards
Graham

Please, contact administrator
for this information.

#199868 Copied

Graham

Participant

September 24, 2018 at 16:19

By the way,

I would really like to change them back, in order to locate the error, because the video attached was not very clear, can you pls help me to confirm is it the same code that has caused both text and image size error?
————————————————-
@media screen……
.wpb_wrapper h2

and
@media screen…..
.vc_custom_heading
————————————————-

Thanks very much
Regards

#199878 Copied
Olga Barlow

Support staff

September 26, 2018 at 12:53
Hello,

The first issue yes, the second issue caused by the code below and its variations
```
@media screen and (max-width: 767px)
.vc_col-has-fill>.vc_column-inner, .vc_row-has-fill+.vc_row-full-width+.vc_row>.vc_column_container>.vc_column-inner, .vc_row-has-fill+.vc_row>.vc_column_container>.vc_column-inner, .vc_row-has-fill+.vc_vc_row>.vc_row>.vc_vc_column>.vc_column_container>.vc_column-inner, .vc_row-has-fill+.vc_vc_row_inner>.vc_row>.vc_vc_column_inner>.vc_column_container>.vc_column-inner, .vc_row-has-fill>.vc_column_container>.vc_column-inner, .vc_row-has-fill>.vc_row>.vc_vc_column>.vc_column_container>.vc_column-inner, .vc_row-has-fill>.vc_vc_column_inner>.vc_column_container>.vc_column-inner, .vc_section.vc_section-has-fill, .vc_section.vc_section-has-fill+.vc_row-full-width+.vc_section, .vc_section.vc_section-has-fill+.vc_section {
    padding-top: 0!important;
}
```
Regards
#199989 Copied
Graham

Participant

September 26, 2018 at 14:40

Thank you I’ll try to figure it out.
Just one more quick question, as I mentioned above, can you please have a check?

The icons at the bottom of the mega menu (which is created by the static block) are weirdly disappeared… (sometimes they appear correct and when refreshing the page, they are all gone…)
Screenshot: https://ibb.co/iQXTp9

I have attached the FTP login credentials in the private section, can you pls have a check to see what’s the reason that could possibly cause this issue?

Please, contact administrator
for this information.

#199998 Copied

Olga Barlow

Support staff

September 27, 2018 at 10:06

Hello,

Check now, please.

Regards

#200041 Copied

Graham

Participant

September 27, 2018 at 17:17

Hello Olga

1) First of all thank you I have checked and it worked perfectly. Thank you!

2) However, unfortunately, I have updated the core plugin as it reminded me to do so.

And the website is crashed now and I cannot get access to the backend either. (HTTP 500 ERROR)
Just wondering if you have any solutions?

(FTP and WP login credentials are attached in the private section)
——————————————————————-
If the problem cannot be fixed, fortunately, I have backed up the site with the plugin “UpdraftPlus” before the core update, would you please let me know how can I recover the site from the latest UpdraftPlus backup?)

Regards
Graham

Please, contact administrator
for this information.

#200081 Copied

Graham

Participant

September 27, 2018 at 20:00

UPDATE:

—I have restored the whole website from the latest backup on the server.
—I am able to access to the WordPress backend now, but it shows up the message to say ERROR 504 – Gateway Time Out on the front end.

Can you please let me know the reason? I thought the restoring of the website would totally 100% revert the site to its latest version?

(I do have contacted the server support and they said the issue is from the theme as they have tested from the PHP version to plugins compatibility, so I kindly come here for any of your advice.)

Thanks n’ Regards
Graham

Please, contact administrator
for this information.

#200093 Copied

Olga Barlow

Support staff

September 27, 2018 at 20:54

Hello,

Oh, there was no need to restore the whole site, et-core plugin only. Don’t update plugin if you use 4.28.1 version. New plugin update is for XStore 5.x only!

I have checked your site and don’t face that error.

Regards

#200100 Copied

Graham

Participant

September 27, 2018 at 21:19

Thank you for so quick reply.

Actually I was just kept trying to restoring the site and hopefully these info can be useful for you:

1) It(the backup) is only working for the version on the date of Sep 20th. (Not working for the later backups.)

2) I have also tried to update to the latest theme and the core, but no lucky.

I will wait for you to resolve this issue and try out again later on.

Thanks again for quick reply, I can sleep tight now.

Regards
Graham

#200107 Copied

Graham

Participant

September 28, 2018 at 08:25

Hello Olga

I’m just a bit confused which solution should I take to resolve the site down issue?
1) If I need to re-upload the et-core, which version should I re-upload to recover the site to its normal status?
2) Or I just need to wait for you to update the plugin in order to integrate with the 4.28.1 version?
3) Or should I update the theme to the latest version as well as the latest et core? (Tried this one but seems not working.)

Thanks
Regards
Graham

#200127 Copied

Olga Barlow

Support staff

September 28, 2018 at 11:40

Hello,

I don’t understand problem because your site works fine for me. If you use 4.28.1 version of XStore theme use 1.0.23 version of Core plugin.

XStore 5.0 is major update and we have changed a lot of things https://xstore.8theme.com/update-history/ including theme styles.

You use child theme and also made changes that’s why I would not recommend you to update production site now. If you want to try new update then create staging site and update theme and plugin there.

Regards

#200146 Copied

Graham

Participant

September 28, 2018 at 11:43

Thank you, I have made it work just now

I will try to update the theme and the core with the staging site for the latest version.

Thanks again for the help

Regards
Graham

#200147 Copied

Olga Barlow

Support staff

September 28, 2018 at 18:29

You are welcome.

Regards

#200189 Copied
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