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Internal Server error 500 when X-Store Theme (Furniture Store) is active

This topic has 11 replies, 4 voices, and was last updated 5 years, 6 months ago ago by Rose Tyler

JGDesignCaribbean

Participant

September 28, 2018 at 12:07

Good day,

My site was working perfectly til a couple hours ago, when I attempted to log into the WordPress backend, I got the Internal Server error 500. After consulting with my domain hosting provider, they determined it was the X-Store Theme(Furniture Store) causing the issue. After disabling the theme, I was able to log into my WordPress backend.

However when I re-enabled the X-Store theme, the internal server issue occured again. Can you please help me?

Please, contact administrator
for this information.

#200150 Copied

10 Answers

Rose Tyler

Support staff

September 28, 2018 at 12:18

Hello,

Please provide us with temporary wp-admin and FTP access.
Make sure you have checked all the server requirements – https://xstore.helpscoutdocs.com/article/60-xstore-theme-requirements

Regards

#200152 Copied

JGDesignCaribbean

Participant

September 28, 2018 at 12:44

Hello Rose,

WP-admin access details attached in private content.
I don’t use FTP. Just the WP backend

Please, contact administrator
for this information.

#200156 Copied

Rose Tyler

Support staff

September 28, 2018 at 12:55

Hello,

As I see, you updated Core plugin but theme version is old on your site.
Please, contact your hosting provider to get FTP access (FTP hostname, FTP username, FTP password) to your site then follow our video tutorial and update theme via FTP https://www.youtube.com/watch?v=I7wPeHEPb6E&index=3&list=PLMqMSqDgPNmCCyem_z9l2ZJ1owQUaFCE3&t=14s

Regards

#200159 Copied

JGDesignCaribbean

Participant

September 28, 2018 at 15:45

Hello Rose,

The FTP upload process is worrying me a little with the number of changes to the files.
Is it possible I can safely use the Easy Theme Update plugin, that was mentioned in your help article?
https://xstore.helpscoutdocs.com/article/63-theme-update

I have already performed a backup using All-in-One WP Migration and downloaded the backup as a WPRESS file.

Please, contact administrator
for this information.

#200178 Copied

JGDesignCaribbean

Participant

September 28, 2018 at 17:22

Hello?
Can you respond to my last thread post please?

Really need this site running again.

#200185 Copied

Olga Barlow

Support staff

September 28, 2018 at 18:27

Hello,

Don’t update XStore core plugin to version 1.1.2 if you use 4.x version of the XStore theme.
1.1.2 version of plugin is not compatible with theme version that you are using now. If you are using XStore 4.x then the core plugin version should be 1.0.23. If you use XStore 5.0.2 then plugin should be 1.1.2.

Regards

#200188 Copied

rafeekcj

Participant

October 2, 2018 at 11:25

I have installed the Xstore theme Successfully…but when i’m trying to activate the theame ,i’m getting following error.
:Internal Server error 500

…
once i enabled wordpress debugging i’m getting following error

/wp-content/themes/xstore/framework/admin.php on line 178

….
please help me…i need to install this theme for my client.

#200319 Copied Theme version: 5.0.2

Rose Tyler

Support staff

October 2, 2018 at 12:21

Hello @rafeekcj,

Please make sure that version of Core plugin is latest on your site.
Also, provide us with temporary wp-admin and FTP access.

Regards

#200323 Copied

rafeekcj

Participant

October 10, 2018 at 04:34

I have installed the Xstore theme Successfully…but when i’m trying to activate the theame ,i’m getting following error.
:Internal Server error 500

…
once i enabled wordpress debugging i’m getting following error

/wp-content/themes/xstore/framework/admin.php on line 178

….
please help me…i need to install this theme for my client.

Please, contact administrator
for this information.

#200806 Copied Theme version: 5.0.2

Rose Tyler

Support staff

October 10, 2018 at 08:05

Hello @rafeekcj,

Please check now.
You did not provide wp-admin access. Please check what php version do you use, I would recommend to update it to PHP 7.2.

Regards

#200814 Copied
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