Hello, Jade,

We can’t log in, please check the credentials you provided.

When we open eunoiapresents.com there is a download window, but when we open https://www.eunoiaapparelco.com/ it works fine and opens your site. This behavior is independent of the theme, so contact your hosting provider to consult about this.

Best Regards,
8Theme’s Team

Hello, Ankit Khandelwal,

Thank you for reaching out to us with your concern.

Please refer to the following navigation path: Header Builder > Dropdown Menu > WCAG Color

Best Regards,
8Theme’s Team

Hello, Jess,

We appreciate your prompt response.

We’ve changed the CSS code on your site – https://prnt.sc/oSn78TgfbcLY

Sorry, but additional customization is outside the scope of our basic support.

Should you require customizations, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. Please be aware that customization services will incur additional charges.

Best Regards,
8Theme’s Team

Hello, Safe Desires,

Thank you for reaching out to us with your concerns regarding the mobile version of your site.

You are using the new Single Product Builder with Elementor – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/ , so you can change the Tabs style from horizontal to vertical https://prnt.sc/aoKdaQHLYtpi

Description tab content can be edited here – https://prnt.sc/DxAm6Fwa0rjf

The additional information tab comes from WooCommerce.
Please note that the “Additional Information” tab will only show if the product has weight, dimensions or attributes (with “Visible on the product page” checked). If you try to apply a change to that tab and if the product does not have weight, dimensions or attribute, you will get an error message similar to : Warning: call_user_func() expects parameter 1 to be a valid callback, no array or string given in /mysite/wp-content/plugins/woocommerce/templates/single-product/tabs/tabs.php on line 35 In that case, you have to use WooCommerce conditional tags:
has_attributes()
has_dimensions()
has_weight()
https://woocommerce.com/document/editing-product-data-tabs/#section-6
Contact support of WooCommerce to get further details – https://wordpress.org/support/plugin/woocommerce/

Custom Tab 01 and 02 – currently they come from an old single product builder in Theme Options > WooCommerce (Shop) > Single Product Builder > Tabs ( we plan to improve it in next theme updates ).

Single Product Custom tab – https://prnt.sc/0lfcc6x76yaF

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your concern regarding the order confirmation email.

To proceed effectively, we require wp-admin and FTP access to further diagnose.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Red8,

Thank you for reaching out to us with your query.

We kindly suggest that you review the WooCommerce Dynamic Pricing & Discounts plugin to determine if it meets your requirements. You can find detailed information about the plugin at the following link: https://support.rightpress.net/hc/en-us/categories/200133263-WooCommerce-Dynamic-Pricing-Discounts

Should you wish to proceed with the plugin, it is available for download at: https://www.8theme.com/downloads/

In the event that the plugin does not align with your needs, we encourage you to reach out to the WooCommerce plugin support team for further guidance and advice – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

Hello, jaswinders,

Thank you for reaching out to us with your concern.

Could you please provide temporary FTP access?
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Safe Desires,

Thank you for reaching out to us with your request.

We’ve added custom CSS code, please edit it according to your needs – https://prnt.sc/XWVfppJAoPZW
https://prnt.sc/L7UzSSGDehMO

Best Regards,
8Theme’s Team

Hello, Link&Grow,

Thank you for reaching out to us.

We recommend that you get in touch with the WPML plugin support team for assistance. Please let us know if you require any further help from our end.

Best Regards,
8Theme’s Team

Hello, @Carolina,

Thank you for getting in touch with us.

1/ You need to update the theme https://prnt.sc/61ddq1mhRnDb https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

2/ To be able to edit the Header Content, please go to XStore Builders > Header with Eleemntor https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

3/ After the theme update, please clear all cache, or even disable the cache plugin and check how the translation works then.
Let us now the results.

Best regards,
The 8Theme Team

Hello, Nebcreative,

The critical error on the Shop page was caused by the Woocommerce Product Disclaimer plugin. We’ve disabled this plugin on your site and the Shop page is correct now. In WooCommerce > Status > Logs > Fatal errors > you can see details.
We would recommend you contact support of the plugin to get further assistance.

We do not give a guarantee for full theme compatibility with all existing 3rd party plugins, and we can not provide support for such plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.
Should you require customizations, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. Please be aware that customization services will incur additional charges.

Best Regards,
8Theme’s Team

Hello, Atlaz Finance,

Thank you for reaching out to us with your concern. We understand the importance of ensuring that your emails are delivered to your customers with all the intended content, including pictures.

Please update the theme and plugins – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

If this doesn’t help, please provide us with FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Likdu,

Refund given

Best regards,
The 8Theme Team

Hello, Likdu,

Private Content

Best regards,
The 8Theme Team

Hello, Likdu,

Thank you for your response. We now understand your point and would like to inform you that the issue you mentioned is not a problem. The header of this version has transitioned to a new builder, meaning it is now available for editing as described in the attached article https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

Best regards,
The 8Theme Team