Hello, Adi Turcuman,

Thank you for reaching out to us with your concern.

1/ We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If this doesn’t help, please provide FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Likdu,

Good morning! We hope this message finds you well.

Thank you for reaching out to us and bringing these concerns to our attention. We are committed to providing our customers with high-quality products, and we take feedback regarding any issues very seriously.

We have 2 separate demos:
https://xstore.8theme.com/elementor/demos/electron02/
https://xstore.8theme.com/elementor/demos/minimal-electronics/

As we can see electron02 demo was installed on your site. Do you want to change it to the minimal-electronics version?

Please describe every issue and request in more detail with screenshots, so we can help you.

Best Regards,
8Theme’s Team

Hello, ziga32,

Thank you for your prompt response.

We kindly request that you conduct a test when the default WooCommerce theme, Storefront, is activated on your website. This can be done by navigating to Appearance > Themes within your site’s dashboard.

Should the issue persist regardless of the theme activated, we advise you to seek assistance from the WooCommerce plugin support team for further investigation.

However, if the problem appears to be isolated to the XStore theme, please provide us with FTP access.

We appreciate your cooperation and attention to this matter.

Best Regards,
8Theme’s Team

Hello, Antonia,

Thank you for reaching out to us with your query.

This functionality is indeed a part of WordPress core features and is independent of our theme. For the best assistance with this matter, we recommend that you get in touch with WordPress support. They have the expertise to guide you through any issues or questions related to their platform’s functionalities.

Should you have any other questions or need further assistance with our theme, please do not hesitate to contact us. We are here to help.

Best Regards,
8Theme’s Team

Hello, ziga32,

To proceed effectively, we require wp-admin and FTP access to further diagnose and resolve the issue.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Find DU,

We would like to inform you that any email address is suitable for the creation of the new account; it is not necessary to utilize a personal email.

Furthermore, we would appreciate clarification on which pages are missing from your website compared to the demonstration. Upon initial review, the issue is not immediately apparent.

Thank you for your attention to this matter.

Yours sincerely,
The 8Themes Team

Hello, @Eli,

You’re welcome!

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Rudra Samrat,

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Yours sincerely,
The 8Themes Team

Hello, Future IT,

Thank you for reaching out to us with your concern.

Please try to enable the “Always Load ‘Wc-Cart-Fragments’” option, which can be found under the following navigation path: XStore > Theme Options > Speed Optimization.

Should the issue persist, we recommend deactivating any third-party plugins to determine if they may be contributing to the problem.

We are here to assist you further if required.

Best Regards,
8Theme’s Team

Hello, Gbp,

Thank you for reaching out to us with your concern.

To proceed effectively, we require FTP access to further diagnose and resolve the issue.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Tjuu,

Thank you for contacting us and for using XStore.

We kindly request that you initiate a new discussion thread for your inquiries. Before doing so, we recommend that you review the following article for guidance: https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/.

In case you are using new Builders for Header and Footer with Elementor ( https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/ https://www.8theme.com/documentation/documentation/xstore-builders/xstore-footer-builder-with-elementor ), please read this article https://wpml.org/documentation/plugins-compatibility/elementor/#translating-elementor-templates
, and contact support of WPML to get further assitance.

Warm regards,
The 8Theme Team

Hello, @nedimzidane,

Please submit new topics for new questions – https://www.8theme.com/forums/xstore-wordpress-support-forum/

There is a new article in our documentation – https://www.8theme.com/documentation/xstore/xstore-features/maintenance-mode/

There is no option to switch from one demo content to another in one click, unfortunately. If you imported demo content with an old theme version, not 9.2, this button https://prnt.sc/-8ZL6590mV7q is unavailable. In other case, the mentioned button can be used to remove demo content and you will be able to import a new demo after that.
You can manually delete demo pages https://prnt.sc/i0Ito6GJwFUU , posts, menus, static blocks, and so on, and then do the new import. Create a staging site (it can be a full copy of your current site), and do changes there first.
We recommend running an import on a fresh WordPress installation. To do this, you can use the WordPress Database Reset plugin (https://wordpress.org/plugins/wordpress-database-reset/). This plugin can be used to remove all existing content and install a new version from scratch.

We hope this information is helpful.

Best Regards,
The 8Theme Team

Hello, Mr.Auxins,

Please provide URL of your site, and temporary wp-admin access.

Let us know what device and browser do you use.

Could you record a video from your mobile with the issue visible? Do not forget to clear browser cache before this.

Best Regards,
The 8Theme Team

Hello, Kombajn88,

Thank you for reaching out to us with your query regarding the custom “add to cart” button you are creating. It seems that the issue you are experiencing with the shopping cart icon appearing as a square is typically related to the font family not being correctly referenced in your CSS.

To ensure that the icon displays properly, please make sure that the font family ‘xstore-icons’ is included in your project and is properly linked in your CSS file. You can do this by adding the following line to your CSS:
font-family: xstore-icons !important;

Best Regards,
8Theme’s Team

Hello, Rudra Samrat,

Thank you for reaching out to us.

We suggest that you turn off the Mobile Content Optimization option in (XStore > Theme Options > General) if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other and will not improve the speed together.

We trust this will resolve your issue. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Yours sincerely,
The 8Themes Team