Hello,

Thank you for wp-admin access.

About FTP, https://prnt.sc/ZpTrLR-E3gIb
We kindly ask if you could attempt to connect to the FTP server using FileZilla on your end.
Once you have successfully established a connection, we would greatly appreciate it if you could verify and provide us with the correct credentials to ensure seamless access on our part.

Best Regards,
8Theme’s Team

Hello, Ankit Khandelwal,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1/ Please read this article – https://www.sliderrevolution.com/documentation/module-layout/ and edit these settings of the Slider https://prnt.sc/diJxV3c-_rxh

2/ This is independent of our theme and comes from Slider Revolution, so please edit these settings – https://prnt.sc/GHzDzeFWVsz5
https://www.sliderrevolution.com/documentation/navigation-arrows/

We trust that the information provided will be of significant assistance to you.

Best Regards,
8Theme’s Team

Hello, Ankit Khandelwal,

Thank you for getting in touch with us.

Enclosed are the instructions that you can follow to independently create additional menus (Private Content).

Kind regards,
The 8Theme Team

Hello, Mr.Auxins,

We appreciate your prompt response.

Please update the theme https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ and plugins https://www.8theme.com/documentation/xstore/plugins/plugins-update/ (do not update XStore Core plugin before the theme update).

We’ve changed the custom CSS for a section from https://prnt.sc/SX2Xgn_h18Fd to https://prnt.sc/gaaRmBaLPOTB , the result – https://prnt.sc/WJpPF9VomTcH

Best regards,
The 8Theme Team

Hello, Jade,

We appreciate your prompt response.

Do you want to remove this https://gyazo.com/2f87a3985285414486161bb229d1b652 from your Home page? If so, please edit the page using Elementor > delete the first section – https://prnt.sc/_njz6xDLgSH2

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Hisoka44,

Thank you for reaching out to us with your concern.

1/ Navigate to Elementor > Tools > Regenerate CSS & Data.

2/ Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

In the event that you are utilizing a cache plugin and CDN, we recommend temporarily disabling them.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

Best regards,
The 8Theme Team

Hello, Mauricio,

Thank you for reaching out to us.

To proceed effectively, we require wp-admin and FTP access to further diagnose.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Nebcreative,

We appreciate your prompt response.

We do not give a guarantee for full theme compatibility with all existing 3rd party plugins, and we can not provide support for such plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.
Should you require customizations, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. Please be aware that customization services will incur additional charges.

Best Regards,
8Theme’s Team

Hello, Nedimzidane,

Please download the plugin archive from this page – https://www.8theme.com/downloads/
Go to Dashboard > Plugins > Add new > Upload plugin > Choose plugin (downloaded from https://www.8theme.com/downloads) > Install now > click on “Replace current with uploaded” and the plugin will be updated on your site.

Kind Regards,
8theme team

Hello, TheOne,

You’re welcome!

To ensure we can provide the most accurate and helpful response, could you kindly provide a more detailed description of your request?

Best Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us with your query.

WPBakery plugin has started to block automatic updates from all sources except their own. For further information on this matter, please refer to the following article from WPBakery’s knowledge base: https://kb.wpbakery.com/docs/faq/can-i-update-wpbakery-page-builder-if-i-have-purchased-it-in-a-theme/

You can download the plugin archive from this page – https://www.8theme.com/downloads/
Go to Dashboard > Plugins > Add new > Upload plugin > Choose plugin (downloaded from https://www.8theme.com/downloads) > Install now > click on “Replace current with uploaded” and the plugin will be updated on your site.

Best Regards,
8Theme’s Team

Hello, TheOne,

Please go to Theme Options > WooComemrce > Shop > Shop page layout > Pagination type > set “Default” and check the Archive Product Widget after that.

We appreciate your attention to this matter and are here to assist should you require further guidance.

Best Regards,
The 8Theme Team

Hello, Tahsin Kandamar,

Thank you for getting in touch with us.

Please downgrade the PHP version to 8.1.

Kind Regards,
8theme team

Hello,

We can’t log in – https://prnt.sc/tK7Wdvseu8VA
and connect – https://prnt.sc/XG9mDV4HWPSp
Please check.

Best Regards,
8Theme’s Team

Hello, Jess,

Yes, you can use the HTML block in Header Builder.

Best Regards,
8Theme’s Team