When I check website on mobile device some of the menu links do not work

This topic has 10 replies, 2 voices, and was last updated 2 months ago ago by Rose Tyler

  • Avatar: jhawker81
    jhawker81
    Participant
    April 10, 2024 at 10:38

    When I check website on mobile device some of the menu links do not work

    Please, contact administrator
    for this information.
    9 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2024 at 10:46

    Hello, jhawker81,

    Thank you for reaching out to us with your concern.

    Please check this topic https://www.8theme.com/topic/mobile-menu-issues-with-unfolding-for-sub-categories/

    Best Regards,
    8Theme’s Team

    Avatar: jhawker81
    jhawker81
    Participant
    April 10, 2024 at 11:13

    Hi Rose, not sure if I am doing this correctly

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    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2024 at 12:49

    Hello, jhawker81,

    Thank you for your prompt response.

    We kindly request that you record a video demonstrating the issue you are experiencing. Additionally, could you please inform us of the device and browser you are utilizing?

    Best Regards,
    8Theme’s Team

    Avatar: jhawker81
    jhawker81
    Participant
    April 10, 2024 at 13:08

    Hi Rose, I am using an iPhone, and I tried on my wife’s Android, but I had the same issue.

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    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2024 at 13:41

    Hello, jhawker81,

    Thank you for the video.

    Kindly proceed to clear your mobile browser’s cache and then revisit the site. We have made adjustments within the Theme Options, specifically at Header Builder > Mobile Menu > Dropdown Opening Action.

    Best Regards,
    8Theme’s Team

    Avatar: jhawker81
    jhawker81
    Participant
    April 10, 2024 at 13:56

    Hi Rose, I cleared browser cache and still is not working. The dropdowns still work fine it is the main headings.

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    for this information.
    Avatar: jhawker81
    jhawker81
    Participant
    April 10, 2024 at 13:57

    Rose, disregard it is working now. Thank you

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    Avatar: jhawker81
    jhawker81
    Participant
    April 10, 2024 at 14:21

    Hi Rose,

    Sorry, my sister checked it out on her mobile and said the main links were not working, but it started working if she touched the bottom menu on the mobile.

    I tried again, and the same thing happened to me. Sometimes, it works and not others. Furthermore, when it does work, it is prolonged and unresponsive. Can you please look into this a bit more? Thank you.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2024 at 08:55

    Hello, jhawker81,

    Please check the video in the Private Content area.

    We have not observed the issue any longer and thus consider it resolved. It is possible that the problem may still appear to you due to your browser’s cache.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
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