This topic has 5 replies, 3 voices, and was last updated 2 weeks, 4 days ago ago by Rose Tyler
I translated the header from the dashboard. When I’m logged in, I can see the translation, but if I enter in incognito mode to the page, i don’t see the changes. I tried the loco translate plugin and the same thing happened. Does not take the translation.
Hello, Carolina,
We hope this message finds you well.
We would like to inquire whether you are currently utilizing a cache plugin or a Content Delivery Network (CDN) on your website. If so, we kindly request that you temporarily disable these services to assess their impact on your site’s functionality.
Furthermore, we would appreciate it if you could provide us with temporary administrative access to your WordPress dashboard. This will enable us to review your settings and assist you more effectively.
Thank you for your cooperation.
Best regards,
The 8Theme Team
Hello, @Carolina,
Thank you so much for purchasing our theme and contacting our support center.
1/ For seamless functionality and to prevent any potential issues, it is imperative that both the XStore theme and the XStore core plugin are maintained at their latest versions. We kindly request that you proceed with updating the XStore theme to the latest version, (9.3.4) and core plugin (5.3.4) , to ensure optimal performance of your site. https://xstore.8theme.com/update-history/
You can find detailed instructions for updating the theme at the following link: https://xstore.helpscoutdocs.com/article/63-theme-update
We kindly recommend that you take a complete backup of your site before proceeding.
2/ Please read our theme documentation here: https://xstore.helpscoutdocs.com/article/139-cant-see-changes-in-the-header-on-the-home-page
3/ Should the problem continue to occur, we kindly request that you share your website’s wp-admin credentials within the secure content area provided. This will enable us to thoroughly examine your configurations and offer the necessary assistance.
We kindly recommend that you take a complete backup of your site before proceeding.
Best regards,
The 8Theme Team
Hi, Sorry for my delete.
Private content
Best regards,
Carolina.
Hello, @Carolina,
Thank you for getting in touch with us.
1/ You need to update the theme https://prnt.sc/61ddq1mhRnDb https://xstore.helpscoutdocs.com/article/63-theme-update
2/ To be able to edit the Header Content, please go to XStore Builders > Header with Eleemntor https://xstore.helpscoutdocs.com/article/212-new-xstore-header-builder-with-elementor
3/ After the theme update, please clear all cache, or even disable the cache plugin and check how the translation works then.
Let us now the results.
Best regards,
The 8Theme Team
You must be logged in to reply to this topic.Log in/Sign up