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Can not add some products to the shopping cart

This topic has 15 replies, 2 voices, and was last updated 2 weeks, 3 days ago ago by Rose Tyler

nebcreative

Participant

April 10, 2024 at 03:05

Several or more so a majority of the products will not add to cart, for example see product link below,

https://statusgruppe.com/product/bmw-f32-f82-m4-14-18-csl-style-trunk-lid/

Please, contact administrator
for this information.

#390937 Copied Theme version: 9.3.4

14 Answers

Rose Tyler

Support staff

April 10, 2024 at 05:42

Hello, Nebcreative,

Thank you for reaching out to us with your concern.

Please update the theme https://xstore.helpscoutdocs.com/article/63-theme-update and plugins https://xstore.helpscoutdocs.com/article/37-plugins-update , then clear cache and check adding to cart after that.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#390946 Copied

nebcreative

Participant

April 10, 2024 at 06:20

thank you, i was able to correct the live site but for some reason I can not update the dev site that I have you looking at. But thank you I believe i am good now as the live site is the goal

#390949 Copied

Rose Tyler

Support staff

April 10, 2024 at 07:57

Hello, Nebcreative,

You’re welcome!

Theme can be manually updated in the next way: download XStore – Installable Archive from this page https://www.8theme.com/downloads , go to Appearance > Themes > Add New > Upload archive > Install > Replace with uploaded, and the theme will be updated.

Best Regards,
8Theme’s Team

#390967 Copied

nebcreative

Participant

April 10, 2024 at 17:07

ok thanks i appreciate it, I can say that the speed from click of add to cart button to actual adding to cart is very delayed, i am unsure I had tested it since implementing the theme but it is slow.

#391129 Copied

nebcreative

Participant

April 10, 2024 at 20:00

new issue that i hadnt noticed but live site has some messed up store page I have no idea why its showing that

https://nebcreative.com/sg2024/shop/ CORRECT

vs

https://statusgruppe.com/shop/ VERY INCORRECT

#391136 Copied

nebcreative

Participant

April 11, 2024 at 04:43

the credentials I supplied you work on both installs currently

#391144 Copied

Rose Tyler

Support staff

April 11, 2024 at 07:22

Hello, Nebcreative,

The critical error on the Shop page was caused by the Woocommerce Product Disclaimer plugin. We’ve disabled this plugin on your site and the Shop page is correct now. In WooCommerce > Status > Logs > Fatal errors > you can see details.
We would recommend you contact support of the plugin to get further assistance.

We do not give a guarantee for full theme compatibility with all existing 3rd party plugins, and we can not provide support for such plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.
Should you require customizations, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. Please be aware that customization services will incur additional charges.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#391151 Copied

nebcreative

Participant

April 11, 2024 at 16:32

Hmm that is odd because that plugin is running on the dev site, BUT it is version 2.6.3.3 which is the old version, i will reach out to them about the issue as the actual function of this plugin is absolutely necessary for the business, specific made to order products need to have an agreement between customers and the business because the product will not be refundedz

#391250 Copied

nebcreative

Participant

April 11, 2024 at 18:57

well now i am back to not being able to add to cart, I have made no changes, that disclaimer plugin remains inactive, the dev site is also not working properly either

#391267 Copied

nebcreative

Participant

April 11, 2024 at 19:10

i saw you have core update and theme update ? is this the issue

#391269 Copied

nebcreative

Participant

April 11, 2024 at 19:13

both dev site and live site are non functioning all the cart and checkout pages are messed up looks like the archive page but with nothing on it

#391270 Copied

nebcreative

Participant

April 11, 2024 at 20:19

Ok I have narrowed it down to being the WooCommerce UPS Drop Shipping Pro I will reach out to them as this plugin caused fatal errors and it made the cart and checkout pages display completly wonky , I will check it in a bit to see if it is still stable, I will be in my office with a different computer and ISP so i will get a fresh look

#391275 Copied

nebcreative

Participant

April 11, 2024 at 20:36

ok both plugins cause a conflict with the theme. WooCommerce UPS Drop Shipping Pro and the Product Disclaimer For WooCommerce cause the checkout page and cart page to work incorrectly and really display incorrectly. This occurs on both live and dev sites. I will make no changes or adjustments until i hear back from you

#391277 Copied

Rose Tyler

Support staff

April 12, 2024 at 07:17

Hello, Nebcreative,

We appreciate your prompt response.

We do not give a guarantee for full theme compatibility with all existing 3rd party plugins, and we can not provide support for such plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.
Should you require customizations, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. Please be aware that customization services will incur additional charges.

Best Regards,
8Theme’s Team

#391305 Copied
Tagged: best selling themes, ecommerce solutions, product addition problems, shopping cart issues, woocommerce support, woocommerce themes, woocommerce troubleshooting
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