Return to previous page

Error on XStore Megamanu and Elementor Pro

This topic has 12 replies, 3 voices, and was last updated 1 weeks, 4 days ago ago by Rose Tyler

jaswinders

Participant

April 11, 2024 at 05:32

When I try to edit the Xstore megamenu its showing error and Elementor does not work. It shows a loading page and doesn’t move forward.

https://www.webarro.me/leica-revamp/wp-content/plugins/elementor-pro/assets/js/editor.min.js?ver=3.20.3

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#391145 Copied Theme version: 9.3.5

11 Answers

Rose Tyler

Support staff

April 11, 2024 at 08:31

Hello, jaswinders,

Thank you for reaching out to us with your concern.

Could you please provide temporary FTP access?
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#391160 Copied

jaswinders

Participant

April 24, 2024 at 05:48

I have added the FTP access details. There are 2 issues with the mega menu. 1)Delay in loading. It shows a blank white menu with a loader for a few seconds before loading the menu. This has to be fixed as speed is one of the reasons why we are rebuilding the site. 2) The icons are not working. There are arrow icons next to each item in the menu. This is not showing in the front end. Please refer the attached screenshots and check asap. Thanks.

Content is visible for topic creator and
support staff only.

Files is visible for topic creator and
support staff only.

#392725 Copied
Rose Tyler

Support staff

April 24, 2024 at 07:51
Hello, jaswinders,

We can’t connect FTP:
```
Error:        	Connection timed out after 20 seconds of inactivity
Error:        	Could not connect to server
```
Please check it. Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
Is there a restriction by IP or something else that doesn’t allow us to connect?

Best Regards,
8Theme’s Team
#392748 Copied
jaswinders

Participant

April 24, 2024 at 11:50

Can you try the updated credentials shared in the private content.

Content is visible for topic creator and
support staff only.

#392792 Copied

Rose Tyler

Support staff

April 24, 2024 at 12:04

Hello, jaswinders,

We appreciate your prompt response.

https://prnt.sc/MqLOGyumdFcJ
Is there a restriction by IP or something else that doesn’t allow us to connect? Contact your hosting provider to get the answer.

Best Regards,
8Theme’s Team

#392795 Copied

jaswinders

Participant

April 24, 2024 at 12:10

We have tried from another IP and it works. Please use the site manager in FileZilla. Attached screenshot.

Files is visible for topic creator and
support staff only.

#392796 Copied

Rose Tyler

Support staff

April 24, 2024 at 12:19

Hello, jaswinders,

We face the same error https://gyazo.com/0881b32f0b8e02bf5cb3ad257e28395f
What did your hosting provider answer?

Best Regards,
8Theme’s Team

#392799 Copied

jaswinders

Participant

April 24, 2024 at 12:32

What’s the transfer mode?
Please set it to passive if it is default or active and try and let us know.

#392803 Copied

Jack Richardson

Support staff

April 24, 2024 at 14:23

Hello @jaswinders,

1. The delay experienced in loading your mega menu was attributed to the active option labeled “Ajax Menu Dropdown” (as indicated here: [link to screenshot](https://prnt.sc/wINDIXBO4bgU)). Upon deactivating this option, your menu rendered promptly without any delays, as demonstrated here: [link to screenshot](https://prnt.sc/C_vF2YfRzjmd).

2. Furthermore, your inquiry regarding the incorrect visual representation of icons stemmed from the subsequent loading steps of the FontAwesome icons library. Elementor typically loads this library when FontAwesome icons are expected on the page. However, in the case of your mega menu, which was loaded via AJAX (triggered only upon user mouseover of the menu item), Elementor did not detect any FontAwesome icons present on the initial page load. This led to the library not being loaded. To circumvent such occurrences, we recommend utilizing our XStore Icons, which are consistently loaded and boast a lightweight library, ensuring optimal performance. You can find more information here: [link to screenshot](https://prnt.sc/KuqpERbIUA7w).

Waiting for your response !
Kind regards, Jack Richardson

#392830 Copied

jaswinders

Participant

April 25, 2024 at 04:52

Thanks for the swift response. Its working now.

#392885 Copied

Rose Tyler

Support staff

April 25, 2024 at 07:06

Hello @jaswinders,

You’re welcome!

Best Regards,
8Theme’s Team

#392903 Copied
Tagged: elementor pro issues, elementor pro solutions, fix xstore megamenu, woocommerce wordpress templates, wordpress ecommerce troubleshooting, xstore megamenu errors
Viewing 12 results - 1 through 12 (of 12 total)