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My account registration page is having a issue with clicking options

This topic has 6 replies, 2 voices, and was last updated 1 months ago ago by Rose Tyler

Jade

Participant

April 11, 2024 at 00:08

On this page when I try to click on anything like the menu buttons it just downloads a document. Which I attached. Can you help me figure this out please?

Please, contact administrator
for this information.

#391140 Copied Theme version: 9.3

5 Answers

Rose Tyler

Support staff

April 11, 2024 at 08:07

Hello, Jade,

Thank you for reaching out to us with your concern.

Kindly proceed to record a video of the problem and your actions, and upload it to a file-sharing service, for example, https://wetransfer.com/, and provide the URL here for our review.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#391158 Copied

Jade

Participant

April 11, 2024 at 10:14

So when I screen record it won’t show the download icon happening when I click on the menus when logged out of my account. I’m not sure how to record this happening. But it does happen and I attached the document that was downloaded when I logged out of the user account.

This is for eunoiapresents.com

#391179 Copied

Rose Tyler

Support staff

April 11, 2024 at 12:28

Hello, Jade,

1/ We can’t log in to your site https://prnt.sc/BMiVetyQdffH , so we can’t test the log-out functionality or links on the account page.
Could you provide temporary wp-admin access that works fine?

2/ “the download icon happening when I click on the menus when logged out of my account” – could you at least show screenshots of where exactly you click?

3/ “I attached the document” – we do not see it, unfortunately.

Best Regards,
8Theme’s Team

#391194 Copied

Jade

Participant

April 11, 2024 at 20:50

Here is a screenshot I was able to capture showing the downloads when I click on menu options when I’m not logged in.

This happens on the Accessories and all categories under that section.

It happens on the Shoes menu

It happens on the Women’s menu and all categories under that section.

For some reason the Men’s button works.

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#391279 Copied

Rose Tyler

Support staff

April 12, 2024 at 10:32

Hello, Jade,

We appreciate your prompt response.

We are currently unable to identify any factors that would cause such behavior from our theme.

Can you please switch to WooCommerce default theme – Storefront (Appearance > Themes) in order to check if the issue is restricted to XStore only?

Best Regards,
8Theme’s Team

#391388 Copied
Tagged: account registration issues, clicking options problem, fix woocommerce template issues, troubleshoot woocommerce registration, woocommerce registration help, wordpress account setup problems, wordpress woocommerce templates
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