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Blank Ratings not appearing in some product placeholders.

This topic has 11 replies, 2 voices, and was last updated 2 weeks, 5 days ago ago by Rose Tyler

Terpsauce

Participant

April 9, 2024 at 09:48

Hello, the blank ratings are not showing on the new products section of my home page.

Some of them do, but some only show ratings if the product has been rated.

Thanks

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#390797 Copied Theme version: 9.3.1

10 Answers

Rose Tyler

Support staff

April 9, 2024 at 11:02

Hello, Mr.Auxins,

We would like to kindly request clarification regarding the staging and login details you mentioned that were provided in a previous message. Due to the high volume of correspondence we receive from our customers on an hourly basis, it can be challenging to locate specific information without further guidance.

We would greatly appreciate it if you could directly provide the access credentials within the private content area associated with each of your inquiries. This would significantly streamline our process and ensure a prompt and accurate response to your needs.

Thank you for your cooperation and understanding.

Best regards,
The 8Theme Team

#390822 Copied

Terpsauce

Participant

April 11, 2024 at 09:25

Hi, DM sent

Please. bear in mind this is a staging site for practising the changes.

Please contact administrator
for this information.

#391168 Copied

Rose Tyler

Support staff

April 11, 2024 at 09:53

Hello, Mr.Auxins,

We appreciate your prompt response.

You need to update the theme https://prnt.sc/GmYtLQ6uK1W1 https://xstore.helpscoutdocs.com/article/63-theme-update

Additionally, we would like to inquire whether you are utilizing any supplementary plugins that could potentially influence the display of ratings. If so, could you please specify which plugin you are using?

Could you provide FTP access also?
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
The 8Theme Team

#391171 Copied

Terpsauce

Participant

April 12, 2024 at 09:10

Hello, theme doesnt need updated.

You are using a STAGING version of site.

Any problems reported are on the LIVE version. (Always updated)

STAGING SITE FOR TESTING ONLY.

Thanks

Blank rating only NOT showing in home page widget for products.

No Conflict.

#391345 Copied

Rose Tyler

Support staff

April 12, 2024 at 10:12

Hello, Mr.Auxins,

We kindly request that you consider updating not merely out of preference but due to the potential for issues that may arise from the older version. Even if you are confident that it will not cause problems. Your live site is always updated, we advise that you also update the test site to match.

“Blank rating only NOT showing in home page widget for products.” – please provide FTP access. For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
The 8Theme Team

#391371 Copied

Terpsauce

Participant

April 12, 2024 at 10:13

I HAVE UPDATED. ON LIVE. Said this ten times. ALWAYS updated on live.

#391372 Copied

Rose Tyler

Support staff

April 12, 2024 at 10:15

Hello, Mr.Auxins,

Please provide FTP access. For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
The 8Theme Team

#391374 Copied

Terpsauce

Participant

April 12, 2024 at 10:15

Problem still persists on LIVE (Updated).

If problem persist on LIVE, THEN I come here. Not BEFORE.

LIVE SITE = ALWAYS UPDATED.

Please remember this.

Updating/Not updated Not the issue, never the issue.

#391375 Copied

Terpsauce

Participant

April 12, 2024 at 10:16

FTP access:

Will get it soon.

#391376 Copied

Rose Tyler

Support staff

April 12, 2024 at 13:36

Hello, Mr.Auxins,

Ok. Thank you for your cooperation.

Best regards,
The 8Theme Team

#391431 Copied
Tagged: blank ratings, fixing errors, product placeholders, theme issues, website optimization, woocommerce, wordpress
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