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Translations missing after update theme - by Link&Grow

This topic has 4 replies, 3 voices, and was last updated 1 months ago ago by Jack Richardson

Link&Grow

Participant

April 10, 2024 at 19:13

Hi,

After i updated the theme, i noticed that some translations are missing, but they are done on the loco translate plugin.
See this example of the checkout: https://prnt.sc/k-RMEdug9iAH
And in loco translate: https://prnt.sc/dGTUO3SgJBe9

I have already read some of the topics i found that had the same problem, an i tried to recolocate the files, sync the files and save, etc, but none of them worked for me.

Any idea of what i need to do?
On private content area i will give you access to the production website.

Thank you,
Best regards

Please, contact administrator
for this information.

#391131 Copied Theme version: 9.3.5

3 Answers

Rose Tyler

Support staff

April 11, 2024 at 07:53

Hello, Link&Grow,

Thank you for reaching out to us.

We recommend that you get in touch with the WPML plugin support team for assistance. Please let us know if you require any further help from our end.

Best Regards,
8Theme’s Team

#391155 Copied

Link&Grow

Participant

April 11, 2024 at 14:14

Good afternoon,

Thank you for your response, was there anything you said that you couldn’t understand?

I am doing the translation of the XSTORE CORE strings using loco translate. From what I saw, this problem happened to a lot of people. After updating the theme, the strings were no longer translated and according to loco translate there is some theme overlap.

I would ask you to take a closer look at my request as I renewed the support so I could have assistance.

Thanks

#391221 Copied

Jack Richardson

Support staff

April 12, 2024 at 09:33

Hello @Link&Grow,

Based on the fact that you’re utilizing the default WooCommerce shortcode [woocommerce_checkout] (screenshot: https://prnt.sc/Ch6ncRF1y0zZ), those strings are sourced from WooCommerce plugin files (screenshot: https://prnt.sc/4TJoCUaWJRIj). In this scenario, I recommend reaching out to the plugin’s author regarding this matter, as it appears to be independent of our theme’s translation strings.

As an alternative solution, we recommend utilizing our Elementor widgets for Cart/Checkout pages, where everything appears to function seamlessly even at present (screenshot: https://prnt.sc/ohjNWO0f3n3P). For further guidance, please refer to our documentation (link: https://xstore.helpscoutdocs.com/article/194-xstore-checkout-page-builder-with-elementor).

Thank you for your understanding!

#391356 Copied
Tagged: fix missing translations, resolve woocommerce translations, theme update troubleshooting, woocommerce translations missing, wordpress theme update, wordpress woocommerce support
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