P.S. Your child theme includes a lot of out of date files. We would also recommend you to make them up to date.
Regards
Olga Barlow
Participant
July 16, 2018 at 13:35
Hello,
Seems that you did some changes not just in the child theme but in parent theme files. Once we installed the original version of the parent theme one-page navigation works ok. We did not remove your version of parent theme and you can find it with the changed name royal_old.
Regards
Olga Barlow
Participant
July 16, 2018 at 12:29
Hello,
Looks that your server has the limit for other countries and allows to check your Dashboard only if we use Spain VPN.
You are using the very old version of the WooPress theme – 2.8 (current version on ThemeForest is 4.4) and post excerpt option work only with more tag only https://en.support.wordpress.com/more-tag/
So, either use more tag to split content http://prntscr.com/k70gfy or update the theme and all the included plugins to the latest version and then you’ll we able to set excerpt length via ThemeOptions http://prntscr.com/k70gvv
Regards
Olga Barlow
Participant
July 16, 2018 at 11:32
Hello,
By default Instagram API returns following standard image resolutions
thumbnail (150 x 150)
low_resolution (320 x 320)
standard resolution (640 x 640)
undocumented large image (1080 x 1080)
We use thumbnail, standard resolution and large image http://prntscr.com/k6zo6b
If you provide FTP and Dashboard access we can also add low_resolution (320 x 320) but then Instagram images will be blurred on the large screens because image block is bigger http://prntscr.com/k6zouy
Regards
Olga Barlow
Participant
July 16, 2018 at 11:17
Hello,
1) What version of PHP do you use?
2) The user that you created to login to Dashboard does not have admin permissions and I can’t check Backend options and third-party plugins that you use that also could be the reason of some errors from your list like “id was called incorrectly. Product properties should not be accessed directly”. So, please, give us admin permissions to find the reason of the errors.
Regards
Olga Barlow
Participant
July 16, 2018 at 10:59
Hello,
1) Footer – done http://prntscr.com/k6z75k
2) There is parallax effect on the demo https://gyazo.com/701fce71c9668d78996432df5f55805b But we have changed it to default one instead of using glitch effect from Ultimate Addons plugin.
Also, we have provided you the solution to get parallax effect similar to what Ultimate Addons has https://www.8theme.com/topic/royal-site-parallax-banners/ Have you tried it?
If you prefer UA option then you need contact plugin developers and ask to fix, we can’t fix plugin bug, we are able to fix only issues if they are related to theme files.
Regards
Olga Barlow
Participant
July 16, 2018 at 10:35
Hello,
1) Do you have any server cache? Can you, please, provide me temporary FTP access to your site to check problem with the saving of theme options in more details.
2) There is no need to set the main breadcrumbs image in Theme Options to get in on the simple pages. If you want to show breadcrumbs for any simple page (even if breadcrumbs are disabled in global settings) edit the page, scroll down to 8Theme Layout Options and enable breadcrumbs http://prntscr.com/k6yvyf + upload page featured image to get breadcrumbs image. There are some problems with this on your site because the global options do not save in the correct way. So, once we get your answer about server cache and FTP we’ll be able to check and fix the problem.
Looks that problem was related to old version of the theme and some changes in template files. We have updated theme to new version and we don’t see the problem with WC elements. Seems that you use server cache, please, clear cache because we have updated theme and all the files should be updated.
Regards
Olga Barlow
Participant
July 13, 2018 at 10:47
Hello,
You are using Bootstrap Tabs plugin that disables bootstrap file in our theme, it caused the issue with menu toggle because the style was missing. We have added the following code in custom CSS:
.navbar-toggle .icon-bar {
display: block;
}
Check now.
Regards
Olga Barlow
Participant
July 13, 2018 at 10:27
Hello,
Fixed. Changes in header.php file. You have copied many files into child theme. I would recommend you to check your child theme files and compare them with the latest version files and add the necessary changes to child theme files.
Regards
Olga Barlow
Participant
July 12, 2018 at 14:37
Hello,
You are welcome. Nope, I have logged to your account and disabled Maintenance plugins for a sec to check the problem previous time. And everything worked fine. Then you replied that it still does not work for you. I opened Dashboard and My account page and find that I can see the page but plugins are enabled and the problem really persists. And I found out that the problem is related to one of these 2 plugins.
You are welcome! It’s because of changes in header structure in the new version. We have added appropriate changes to your child theme header structure. Check now.
Regards
Olga Barlow
Participant
July 12, 2018 at 10:11
Hello,
1) We have checked your site and don’t see the problem with permalinks https://gyazo.com/fb9f89b1a6f5ae632fa42b5c63f7f87d Have you sorted out?
2) Ajax add to cart option is for the simple product type only http://prntscr.com/k5j3vr Are you talking about simple products? Because we don’t face issue with that type of products.
Regards
Olga Barlow
Participant
July 11, 2018 at 15:15
Hello,
Your problem was caused by js code http://prntscr.com/k57ipd that you added in text widget in the footer static block. You can’t add js code in simple text block or area that is not suitable for the js code (promo popup for example).
If you need to add the script in footer use Insert Header and Footers plugin and use special area of that plugin to add js code in footer. And remove the script from footer static block.
Regards
Olga Barlow
Participant
July 11, 2018 at 13:28
Hello,
We have updated theme for you.
1) It’s related to the site speed. The script that creates slider loads a little bit slow that’s why it takes time to build slides. You can try to enable site preloader to show the page only when all the content is loaded. Also, I would recommend you to speed up the site.
If you need help with this you can submit the request to WPKraken team.
Regards
Olga Barlow
Participant
July 11, 2018 at 09:48
Hello,
We have updated theme and included plugins. Your child theme includes a number of outdated files
royal-child/woocommerce/archive-product.php version 2.0.0 is out of date. The core version is 3.4.0,
royal-child/woocommerce/checkout/thankyou.php version 2.2.0 is out of date. The core version is 3.2.0,
royal-child/woocommerce/content-single-product.php version 1.6.4 is out of date. The core version is 3.4.0,
royal-child/woocommerce/single-product/add-to-cart/simple.php version 3.0.0 is out of date. The core version is 3.4.0,
royal-child/woocommerce/single-product/add-to-cart/variable.php version 3.0.0 is out of date. The core version is 3.4.1,
Check the files of the new version and do the appropriate changes in child theme files to make them up to date. The child theme is your custom theme, so child theme update is outside the scope of our support because includes your custom code.
Also, remove the google analytics code from the home page because it causes error http://prntscr.com/k52zpr Move script to the appropriate area of the header and footer plugin settings.
Oh, we are grateful for your kindness and generosity and appreciate your desire to make some donation.
Our PayPal is pay@8theme.com.
Thank you!
Regards
Olga Barlow
Participant
July 10, 2018 at 14:47
Hello,
We have enabled the official WooCommerce theme Storefront and see the same situation https://gyazo.com/0ed0b7f4a0f5b741283c453bb0cb8340
So, contact WooCommerce support, fix the problem and reply back if the problem persists only with our theme after that because XStore should not affect the number of products on the product page.
Regards
Olga Barlow
Participant
July 10, 2018 at 14:36
Hello,
Nope, it does not work for us
Status: Connecting to 67….28:21…
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
Contact your hosting provider and ask if they have any limits for connections from other countries.
Let me know if you need IP address of our expert to add it to the whitelist.
Regards
Olga Barlow
Participant
July 10, 2018 at 14:28
Hello,
We have made some improvements. Check now, please.
Regards
Olga Barlow
Participant
July 9, 2018 at 14:57
Hello,
We have activated the default WP theme – Twenty Seventeen and see the same issue https://gyazo.com/4c278a3b8da7338a618403cbcb835fc8 that caused by the error of the WooCommerce plugin in the console. Once you disable the WC plugin everything works fine with both default and Royal theme. So, please, fix the error that you get even with the default theme to make the grid work fine. Check this post https://docs.woocommerce.com/document/jquery-cookie-fails-to-load/ this may help you, looks that script error caused by outdated MOD_SECURITY core ruleset.
Regards
Olga Barlow
Participant
July 9, 2018 at 14:38
Hello,
fas fa-box-open are classes of the new version of FontAwesome – 5.0. Royal theme use version 4.7.0, so use classes of 4.7.0 version https://fontawesome.com/v4.7.0/ , for example, fa fa-archive .
Regards
Olga Barlow
Participant
July 9, 2018 at 14:25
Hello,
You should have PHP and JS skills to replace default wishlist by the new one.
Code of the wishlist you can find in the following files: xstore/framework/woo.php (etheme_wishlist_btn, etheme_wishlist_widget, etheme_wishlist_fragments functions), xstore/js/etheme.js, xstore/js/etheme.min.js
But if you want to have wishlist widget in the header with information about products that you have in the wishlist and number of items in the wishlist without page reload, add products to wishlist without page reload (using ajax) you will need to use refresh fragments and admin-ajax.php.
If you are agreed to add to wishlist with page reload and remove wishlist widget functionality then it does not matter what plugin you will use YITH or WooCommerce Wishlists.
If you need help with additional customization you can always contact WPKraken team.
