July 10, 2018 at 11:51 pm #196469
I installed Woocommerce and immediately noticed an error occurring on the backend of my site. If I click on the Slider Revolution tab in the nav, it gives me a Fatal error message (see below in private content.)
Any ideas? The slider works on the live site, I just cannot edit or do anything with the sliders from the backend. Woocommerce is activated on my site but not live anywhere.
Thank you!Private Content HiddenJuly 11, 2018 at 7:31 am #196481
Please update Slider Revolution plugin to the latest version https://www.8theme.com/download-plugins/ https://www.8theme.com/faq/ (How to update plugins included in theme?)
If the problem won’t be solved after the update, provide us with temporary wp-admin and FTP access.
RegardsJuly 11, 2018 at 3:53 pm #196539
Excellent! That worked. Thank you very much! Do you send out emails when there are updates on the plug-ins or theme itself?July 11, 2018 at 4:19 pm #196542
We send notification about theme update only.
RegardsJuly 12, 2018 at 8:13 pm #196611
Hello — this issue turned into another one unfortunately. On mobile devices I receive a new error (see attached) this lives right below the revolution slider.
Additionally I am receiving an error on my Woocommerce Product page. I am wondering all of these php errors are occurring from the same source.
Please advise! Thank you so much!Private Content HiddenJuly 13, 2018 at 8:26 am #196622
1. Please provide us with temporary wp-admin and FTP access.
2. Please, temporary activate default WC theme – Storefront on your site and let us know if the error persists.
RegardsJuly 13, 2018 at 1:59 pm #196644
Sure–see private content below.
I temporarily activated the WC theme + did not have the issue occur.Private Content HiddenJuly 13, 2018 at 2:11 pm #196646
Please check FTP access – http://prntscr.com/k61zma and let us know.
RegardsJuly 13, 2018 at 3:04 pm #196649
We have tried FTP access to connect to your server and seems you give access to empty directory http://prntscr.com/k62r4r We need access to your WP installation.
RegardsOlga BarlowStaffJuly 13, 2018 at 4:52 pm #196654
Looks that problem was related to old version of the theme and some changes in template files. We have updated theme to new version and we don’t see the problem with WC elements. Seems that you use server cache, please, clear cache because we have updated theme and all the files should be updated.
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