Hello,

Nope, this code is not suitable for the WPBakery default Video element. WPBakery Video element code you can find in js_composer/include/templates/shortcodes/vc_video.php Follow the WPBakery documentation if you want to change their default elements, we are able to help you only with our theme settings and elements.

Regards

Hello,

This will be fixed in next theme update. Before this, you can change http to https in xstore/framework/shortcodes.php , etheme_share_shortcode function.

Regards

Hello,

1) Video post does not have any special settings for the image size but script calculates the height of the video according to the height of simple post image http://prntscr.com/k480qe during page loading. So, I’m not sure if understand your problem. Can you provide me with screenshots of the issue for better understanding?

2) There is no such option in theme but we’ll add it one of the next updates. Meanwhile, you can improve it by yourself in the child theme. Add the following code in child theme functions.php

function etheme_the_post_video() {
        $url = etheme_get_custom_field('post_video');

        $embed =  VideoUrlParser::get_url_embed($url);
        echo '<pre>';
        var_dump($embed);
        echo '</pre>';
        if(!empty($embed)) {
            ?>
                <iframe width="100%" height="560" src="<?php echo $embed . '&rel=0'; ?>" frameborder="0" allowfullscreen></iframe>
            <?php
        }

    }

Regards

Hello,

Problem with your product carousel is related to code in your child-theme rtl.css

.owl-carousel .owl-wrapper, .owl-carousel .owl-item, .products-grid .product {
    float: right !important;
}

Please, remove that code and let me know if you still have a problem with the number of products.

Regards

Hello,

Make sure that you set the correct settings in Infinite Scroll plugin settings https://www.8theme.com/documentation/xstore/plugins/woocommerce-infinite-scroll-and-ajax-pagination-settings/
You won’t get the infinite scroll if you don’t use the correct classes.

Regards

Hello,

1) I guess that your server is returning a generic HTML page instead of allowing the update. It could be related to plugins that you use or server settings. We can’t tell you the exact reason without checking your site Dashboard and server error logs.

2) Have you updated all the bundled plugins including XStore Core to latest versions? Problem with color picker is a known issue of the old version of Massive Addons plugin and the new version of WP. And it disappears once you update MA to version 2.3.2 at least and clear cache.

3) I don’t understand the problem with the media. Can you provide the screenshot for better understanding and temporary Dashboard and FTP access to your site to check?

Regards

Hello,

You can provide temporary Dashboard and FTP access in the Private Content area, it’s secure.
We can help you to update theme and included plugins in no time. Appropriate changes in child theme you should apply by yourself.

Regards

Hello,

Check now, please.

Regards

Hello,

We have updated theme and all the included plugins. Check, please.
Also, if you use Live Chat then fill in the following fields http://prntscr.com/k3bhbf to use it.
If not – disable the plugin.

Regards

Hello,

Sorry for the delay in answering.
Unfortunately, our general support does not include site optimization service. If you think that theme is the reason of the speed issues you can submit refund request here https://account.envato.com/sign_in?to=themeforest

Regards

Hello,

If your site is hacked you need to contact your server provider and make your site more secure using up to date system, plugins and also special plugins to make site secure. Theme does not have security valnulabilities. If you are not satisfied using our theme you can submit refund request.

Regards

Hello,

Problem is caused by this action https://prnt.sc/juflow in themes/legenda-child/woocommerce/single-product/add-to-cart/variable.php, version of this file is 2.0.3, but the current version of woocommerce for this file is 3.4.1, WC developers moved hook from that file to templates/single-product/add-to-cart/variation-add-to-cart-button.php ( check here https://github.com/woocommerce/woocommerce/blob/master/templates/single-product/add-to-cart/variation-add-to-cart-button.php )

We have commented out that action and there are no 2 wishlist buttons. Also, your Clever swatches plugin uses out of date version of the variable.php file (2.0.3). So, contact developers and recommend them to update plugin according to new WC changes.

Regards

Hello,

Provide us the link to the staging site where we’ll be able to check this and FTP to check the code that works with the default theme and does not work with the XStore.

Regards

Hello,

We use default WooCommerce functions wc_get_related_products to display related products. If you want to change what products to show there either copy to child theme and edit related xstore/woocommerce/related.php file or use child theme functions.php file and change the wc_get_related_products function according to your needs.

Additional customization is not included in our support unfortunately. If you need help with additional customization you can submit the request to WPKraken team.

Regards

Hello,

There is no option to reinstall version in one click. You can reimport wedding options (Theme Options > Import/Export > Dummy content and press activate wedding version button) or reimport wedding home page (Tools > Import > choose the wedding version xml file that you can find in XML files folder of your package).

If you need help with issues that you asked above then provide us with temporary Dashboard access and we’ll set correct options.

Regards