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Out of stock issue - by slw250@hotmail.com

This topic has 8 replies, 3 voices, and was last updated 5 years, 9 months ago ago by Rose Tyler

slw250@hotmail.com

Participant

July 5, 2018 at 07:53

Hello,
When i am hiding the out of stock items the products lay out in shop is not appears properly. It showing the wrong no of items in results and skipping the product to display on a page. Please take a look on screen shot.
https://prnt.sc/k2qqbw

Please correct it.

Please, contact administrator
for this information.

#196074 Copied Theme version: 4.28 WooCommerce version: 3.4.2

7 Answers

Rose Tyler

Support staff

July 5, 2018 at 12:24

Hello,

Please update Woocommerce plugin to the latest version. Also, check if you have the same problem with default WC theme – Storefront.

Regards

#196132 Copied

slw250@hotmail.com

Participant

July 5, 2018 at 15:37

I did update the woo-commerce and check with storefront theme. Product showing up there correctly but the total items count is showing with out of stock items.
but with xstore theme the product listing is still a problem

#196156 Copied

Rose Tyler

Support staff

July 5, 2018 at 15:45

Hello,

Try to disable all 3rd-party plugins. If the problem won’t be solved, provide us with FTP access.

Regards

#196161 Copied

slw250@hotmail.com

Participant

July 9, 2018 at 21:56

Hello,
I tried to disable all 3rd party plugin. and check again but the problem still there. I am sending you FTP information so you can access it.

Please, contact administrator
for this information.

#196389 Copied

Olga Barlow

Support staff

July 10, 2018 at 14:47

Hello,

We have enabled the official WooCommerce theme Storefront and see the same situation https://gyazo.com/0ed0b7f4a0f5b741283c453bb0cb8340
So, contact WooCommerce support, fix the problem and reply back if the problem persists only with our theme after that because XStore should not affect the number of products on the product page.

Regards

#196448 Copied

slw250@hotmail.com

Participant

July 13, 2018 at 21:17

I reinstall the theme and woocommerce and it resolve the problem

#196662 Copied

Rose Tyler

Support staff

July 16, 2018 at 07:12

Hello,

We are glad that your problem was solved.
Feel free to ask if you have any other questions.

Regards

#196682 Copied
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