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Topic: out of stock issue

Tagged: out of stock

slw250@hotmail.com

Participant

July 5, 2018 7:53 am

Hello,
When i am hiding the out of stock items the products lay out in shop is not appears properly. It showing the wrong no of items in results and skipping the product to display on a page. Please take a look on screen shot.
https://prnt.sc/k2qqbw

Please correct it.
Site URL: hidden
Theme version: 4.28
WooCommerce version: 3.4.2

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Rose Tyler

Support staff

July 5, 2018 12:24 pm

Hello,

Please update Woocommerce plugin to the latest version. Also, check if you have the same problem with default WC theme – Storefront.

Regards

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slw250@hotmail.com

Participant

July 5, 2018 3:37 pm

I did update the woo-commerce and check with storefront theme. Product showing up there correctly but the total items count is showing with out of stock items.
but with xstore theme the product listing is still a problem

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Rose Tyler

Support staff

July 5, 2018 3:45 pm

Hello,

Try to disable all 3rd-party plugins. If the problem won’t be solved, provide us with FTP access.

Regards

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slw250@hotmail.com

Participant

July 9, 2018 9:56 pm

Hello,
I tried to disable all 3rd party plugin. and check again but the problem still there. I am sending you FTP information so you can access it.

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Olga Barlow

Support staff

July 10, 2018 2:47 pm

Hello,

We have enabled the official WooCommerce theme Storefront and see the same situation https://gyazo.com/0ed0b7f4a0f5b741283c453bb0cb8340
So, contact WooCommerce support, fix the problem and reply back if the problem persists only with our theme after that because XStore should not affect the number of products on the product page.

Regards

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slw250@hotmail.com

Participant

July 13, 2018 9:17 pm

I reinstall the theme and woocommerce and it resolve the problem

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Rose Tyler

Support staff

July 16, 2018 7:12 am

Hello,

We are glad that your problem was solved.
Feel free to ask if you have any other questions.

Regards

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