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Different lost password page

Home Page › Forum by WordPress & Magento Themes › XStore WordPress Support Forum › Different lost password page

This topic contains 8 replies, has 3 voices, and was last updated by Olga Barlow Olga Barlow 2 months, 1 week ago.

Viewing 9 posts - 1 through 9 (of 9 total)
  • wizualnemedia_pl
    Customer
    July 11, 2018 at 6:41 pm #196550

    Hello,
    recently i test my shop and something is wrong, becouse when I go to customer login page and click to “I forgot my password” is going to redirect me to default page “/wp-login.php?action=lostpassword” not to xStore theme page “my-account/lost-password”. What is wrong? My Woocommerce and WordPress is latest.
    Thank you for support.

    Shop is under construction so is not available when you try to check enter url. I can provide login and password to fix this issue. Thanks again.

    Regards,
    Kamil

    Private Content Hidden
    #196550
    Rose TylerRose Tyler
    Staff
    July 12, 2018 at 8:53 am #196571

    Hello,

    Please provide us with wp-admin access so we can take a closer look.

    Regards

    #196571
    wizualnemedia_pl
    Customer
    July 12, 2018 at 9:23 am #196574

    Hello Rose,
    i provided access in the private content.
    Also I have the problem with AJAX. In the xStore panel is on, but when I added product to the cart page reload.

    Thank you for support.

    Regards,
    Kamil

    Private Content Hidden
    #196574
    Olga BarlowOlga Barlow
    Staff
    July 12, 2018 at 10:11 am #196581

    Hello,

    1) We have checked your site and don’t see the problem with permalinks https://gyazo.com/fb9f89b1a6f5ae632fa42b5c63f7f87d Have you sorted out?
    2) Ajax add to cart option is for the simple product type only http://prntscr.com/k5j3vr Are you talking about simple products? Because we don’t face issue with that type of products.

    Regards

    #196581
    wizualnemedia_pl
    Customer
    July 12, 2018 at 10:27 am #196582

    Hello,
    1) I test it on different devices and problem is the same as before. I don’t solved this.
    I put my screen in private content.

    2) Ok, i was thinked that this is also works with variation products.

    Regards

    Private Content Hidden
    #196582
    wizualnemedia_pl
    Customer
    July 12, 2018 at 10:43 am #196585

    I also add link to screen record in private content from my tablet that is connected to a different network for proof.

    Private Content Hidden
    #196585
    Olga BarlowOlga Barlow
    Staff
    July 12, 2018 at 1:06 pm #196600

    Hello,

    Disable Maintenance plugin. When the plugin is disabled I don’t see the problem.

    Regards

    #196600
    wizualnemedia_pl
    Customer
    July 12, 2018 at 1:40 pm #196604

    Thank you very much Olga 😉

    How do you figure out this issue? Can you tell me?
    Are you disable one by one plugin and you check page?

    Regards

    Private Content Hidden
    #196604
    Olga BarlowOlga Barlow
    Staff
    July 12, 2018 at 2:37 pm #196607

    Hello,

    You are welcome. Nope, I have logged to your account and disabled Maintenance plugins for a sec to check the problem previous time. And everything worked fine. Then you replied that it still does not work for you. I opened Dashboard and My account page and find that I can see the page but plugins are enabled and the problem really persists. And I found out that the problem is related to one of these 2 plugins.

    Regards

    #196607
Viewing 9 posts - 1 through 9 (of 9 total)

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