amyapapCustomerDecember 7, 2017 at 10:32 am #179548
theme version 4.13
wordpress version 4.9.1
finished updating theme plugins (via appearance > install plugins > 8themes core plugins)
BUT, VISUAL COMPOSER IS NOT UP TO DATE… (don’t know how I can update this when this plugin is included in the theme? currently on version 5.21..
getting this error msg: An error occurred while updating WPBakery Visual Composer: To receive automatic updates license activation is required. Please visit Settings to activate your Visual Composer. Got Visual Composer in theme?)
having these issues:
1. cannot pick background color using visual composer
2. whenever I make edits on page using visual composer, my page automatically goes down to the bottom of the page
3. missing tabs on visual composer (such as missing tabs on column settings)
please helm me address these issues.Private Content HiddenDecember 7, 2017 at 10:34 am #179550
Please read our documantation and update plugins via FTP http://xstore.helpscoutdocs.com/article/37-plugins-update
RegardDecember 7, 2017 at 5:32 pm #179622
Hello, I update all plugin! but “WPBakery page builder” cannot pick background color using visual composer. seems to be deactivated or not selectable…Private Content HiddenDecember 7, 2017 at 5:45 pm #179624
No, if you still see this issue it means that Massive addons plugin version is less than 2.3.1. Please, update plugin to latest version 2.3.2 https://www.8theme.com/download-plugins/
RegardsDecember 7, 2017 at 5:56 pm #179626
RESOLVE! I clean the cache after the all update.December 7, 2017 at 6:01 pm #179628
Great. I’m glad that you sorted out.
RegardsDecember 7, 2017 at 6:05 pm #179629
Sorry for the inconvenience.
Customer fault. they always rush.
And I forgot to clear the cache. ^_^December 7, 2017 at 6:07 pm #179631
Oh, don’t worry, sometimes such happens even with me. So, it’s ok 😉
RegardsJuly 6, 2018 at 1:55 am #196177
I am having the same problem now. I updated to XStore 4.48, WPBakery 5-5-2, and Massive Addons 2.3.3.
I’ve tried in both Firefox and Chrome. And cleared the cache in both of them.
Maybe I’m missing something, but when I go to edit the Design Options on a row, clicking the colors does nothing? Is there something else I should be doing?Private Content HiddenJuly 6, 2018 at 7:33 am #196186
Please provide us with your site URL and Temporary wp-admin access in the Private Content area so we can take a closer look.
RegardsJuly 8, 2018 at 9:06 pm #196298
I have posted a private message with site access on July 6, but there is no record of that post, and no response. Is there an issue with private posts? Can you please confirm that you do get this one.Private Content HiddenJuly 9, 2018 at 7:56 am #196309
Thanks for username and password. Please provide your site URL also.
RegardsJuly 10, 2018 at 8:08 am #196402
Unfortunately, we can’t log in http://prntscr.com/k4m0l1 Please provide us with correct access.
RegardsJuly 10, 2018 at 3:46 pm #196459
I reset the password again and had no trouble. See private msg with all the information again.Private Content HiddenJuly 10, 2018 at 3:51 pm #196461
I do not see the problem – https://prnt.sc/k4sh2l Please provide me screenshot. Thanks in advance.
RegardsJuly 10, 2018 at 5:13 pm #196466
What did you click (or other) to get that up?
As I said when I asked about this (a week ago) I may be missing something.
But I get what is shown in the private screenshot, and I cannot find anything that responds to a click.Private Content HiddenJuly 11, 2018 at 7:03 am #196475
I’ve clicked on Select color in Design Options of row. Please see screenshot – http://prntscr.com/k5156d
Please try to check it from another browser or computer. Make sure that version of your browser is not very old. I am using Chrome http://prntscr.com/k515q4
RegardsJuly 11, 2018 at 5:41 pm #196547
This is very strange. As I said on July 6th, I had already tried this in multiple browsers.
I ran it again today in Chrome on two different computers, one of which had not previously logged into our site.
My Chrome is the same version you are running.
Version 67.0.3396.99 (Official Build) (64-bit)
I also logged in with the 8theme login. And I think I am clicking the exact same button you were. But I still don’t get an editable color value.
See page in private sectionPrivate Content Hidden
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