amyapapCustomerDecember 7, 2017 at 10:32 am #179548
theme version 4.13
wordpress version 4.9.1
finished updating theme plugins (via appearance > install plugins > 8themes core plugins)
BUT, VISUAL COMPOSER IS NOT UP TO DATE… (don’t know how I can update this when this plugin is included in the theme? currently on version 5.21..
getting this error msg: An error occurred while updating WPBakery Visual Composer: To receive automatic updates license activation is required. Please visit Settings to activate your Visual Composer. Got Visual Composer in theme?)
having these issues:
1. cannot pick background color using visual composer
2. whenever I make edits on page using visual composer, my page automatically goes down to the bottom of the page
3. missing tabs on visual composer (such as missing tabs on column settings)
please helm me address these issues.Private Content HiddenRose TylerStaffDecember 7, 2017 at 10:34 am #179550
Please read our documantation and update plugins via FTP http://xstore.helpscoutdocs.com/article/37-plugins-update
RegardDecember 7, 2017 at 5:32 pm #179622
Hello, I update all plugin! but “WPBakery page builder” cannot pick background color using visual composer. seems to be deactivated or not selectable…Private Content HiddenDecember 7, 2017 at 5:45 pm #179624
No, if you still see this issue it means that Massive addons plugin version is less than 2.3.1. Please, update plugin to latest version 2.3.2 https://www.8theme.com/download-plugins/
RegardsDecember 7, 2017 at 5:56 pm #179626
RESOLVE! I clean the cache after the all update.December 7, 2017 at 6:01 pm #179628
Great. I’m glad that you sorted out.
RegardsDecember 7, 2017 at 6:05 pm #179629
Sorry for the inconvenience.
Customer fault. they always rush.
And I forgot to clear the cache. ^_^
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