Issue with thumbnails in slider when have multiple products on a page

This topic has 14 replies, 3 voices, and was last updated 5 years, 8 months ago ago by Rose Tyler

  • Avatar: moneythumb
    moneythumb
    Participant
    July 2, 2018 at 23:37

    We have a few pages that contain multiple products using the woo [product_page] shortcode. Those products have both a product image and product gallery. When viewed on the page with shortcodes, the thumbnails in the slider for each product have an incorrect thumbnail for the product image. All the products on that page have the thumbnail of the product image for the last product on the page. Also, this is only a problem with the thumbnails – the larger product images are all correct.

    One example: https://www.moneythumb.com/quickbooks-converters-benefits/.
    The last product on the page has a product image that contains a cloud. All the other products have a product image with a product box. But when there are multiple products on the page, they all show the first thumbnail as an image with the cloud.

    The individual products can be seen correctly at https://www.moneythumb.com/shop/2qbo-convert-pro-plus/, https://www.moneythumb.com/shop/pdf2qbo-convert-plus/, https://www.moneythumb.com/shop/slickconnect.

    I have dug into this and the original downloaded page source looks correct. But after page load the img tag on the thumbnail for the first image on the first product is being changed from:

    2qbo Convert Pro

    to

    2qbo Convert Pro

    NOTE that the src for the img used to be ‘/2qboproplus…’ but it became ‘/slickconnect…’ which is the name of last product (and related images) on the page.

    I looked at etheme.js and it has a function for variationsThumbs that in addition to adding swiper classes appears to be editing the img tags for the first thumbnail on each product. But it seems that there is no provision in that function for there being multiple products, and hence multiple ‘first thumbnails’, on a page.

    Please, contact administrator
    for this information.
    13 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2018 at 09:24

    Hello,

    Please provide us with wp-admin and FTP access to your staging site, so we can take a closer look.
    Also, make sure that thumbnails work fine if you temporary activate default WC theme – Storefront.

    Regards

    Avatar: moneythumb
    moneythumb
    Participant
    July 3, 2018 at 14:34

    The staging site is at xyz.moneythumb.com

    Although I would point out that you don’t need site access to investigate
    1) The changes are happening in the browswer
    2) This would be appear to be an fairy easy test to construct.

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2018 at 16:23

    Could you, please, provide us with admin access so we can check your dashboard settings?

    Regards

    Avatar: moneythumb
    moneythumb
    Participant
    July 3, 2018 at 21:53

    That user now has admin access.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2018 at 07:44

    Please, provide us with FTP access. We need to check changes that were done in your child theme.

    Regards

    Avatar: moneythumb
    moneythumb
    Participant
    July 8, 2018 at 21:02

    I have posted private messages with site access twice now, but there is no record of those posts, and no response. Is there an issue with private posts? Can you please confirm that you do get this one.

    And BTW, we did verify that when disabling all our theme php overrides the problem still exists.

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 9, 2018 at 08:13

    Hello,

    Unfortunately, we can’t connect FTP or login wp-admin panel. Please check access.

    Regards

    Avatar: moneythumb
    moneythumb
    Participant
    July 9, 2018 at 18:31

    see private msg

    Please, contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 10, 2018 at 14:36

    Hello,

    Nope, it does not work for us
    Status: Connecting to 67….28:21…
    Error: Connection timed out after 20 seconds of inactivity
    Error: Could not connect to server

    Contact your hosting provider and ask if they have any limits for connections from other countries.
    Let me know if you need IP address of our expert to add it to the whitelist.

    Regards

    Avatar: moneythumb
    moneythumb
    Participant
    July 10, 2018 at 15:20

    I have never had a problem logging in from other countries. However, give me you IP and I will whitelist it.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 10, 2018 at 15:31

    Hello,

    IP address of the specialist who will work on your problem is 176.98.70.175.

    Regards

    Avatar: moneythumb
    moneythumb
    Participant
    July 10, 2018 at 15:48

    That IP is now whitelisted

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2018 at 09:40

    Please clear cache and check now. Some changes were done in xstore/js/etheme.js and xstore/js/etheme.min.js
    Also, this fix will be included in next theme update.

    Regards

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