Hello @muhupower,

We are very sorry that you faced the site speed issues. Unfortunately, personal site speed optimization is outside the scope of our support and we don’t have support experts of the site optimization. If you need help with the site optimization, server settings optimization try to submit request to our partners – WPKraken team. They should be able to help you. If not then we are ready to give a refund.

Regards

Hello,

Today our developers are already out of office. Could we, please, make it tomorrow after 12.00 (UTC 0) or on Friday at the same time?

Regards

Hello,

Check now.

Regards

Hello,

1) We can’t log in to your staging site http://prntscr.com/skiq7e
2) Could you please make a copy and don’t update it? We’ll update the site to the latest version by ourselves. Because I have a feeling that you made something wrong during the update and it caused the issue.

Regards

Hello,

At this moment we don’t have video tutorials for the single product builder. We plan to create it in the future. Single product builder is similar to header builder that we have but with other elements and to manage the columns you need to use sections and change their width from 0 to 100% to create layout you need. Every new section displays next to the previous one if the width of the column allows or goes to the next row. Every element has a number of additional settings to change its styles, like colors, spaces, paddings etc. You can check the every element (tabs for example) and study.

Of course, single product builder and its settings do not include all the possible options and maybe you will need some custom CSS to change something. In this case, you may try Yellow Pencil plugin. It helps to edit styles in case you don’t have CSS skills.

Using page builder you can edit page content. To edit areas out of the page content (they are: header, breadcrumbs, footer, sidebar) you can use either theme options (Header and breadcrumbs) or widgets in combination with Static blocks (for the sidebar and footer).

We have a number of video tutorials on how to edit different options of our theme https://www.youtube.com/playlist?list=PLMqMSqDgPNmCCyem_z9l2ZJ1owQUaFCE3
Some of the tutorials display the WPBakery editor but you can just replace it by the Elementor.

Regards

Hello,

We can’t test something because after logging in every time we try to disable some cache plugin options or add the new widget we get Error establishing a database connection http://prntscr.com/skhtbk
Could you, please, check the server settings, server error logs and fix it because we can’t work?

Also, provide us with FTP access to check the filter error in more detail.

Regards

Hello,

Take our apologies for the inconvenience caused by additional options. Don’t use the additional breakpoints and use the default Elementor breakpoints (Desktop, Table, Mobile) to edit the paddings, font size etc https://gyazo.com/17fc04207e5d1552676049365d5d6f87 Default responsive settings should work ok. Isn’t it?

Our developers will discuss to improve or remove all the other breakpoints (Small mobile, Tablet landscape, Laptop) in next updates taking into account your opinion that these additional breakpoints are not very useful and the default settings more than enough.

Regards

Hello,

FTP is incorrect http://prntscr.com/skea0c

Regards

Hello,

I don’t see problem https://gyazo.com/55da448562cd3f2271c20a7820fd1eac
What is the resolution of the device that you use to edit Theme Options?

Regards

Hello,

Contact your hosting provider to fix the issue, it seems that icons font is just blocked by server settings http://prntscr.com/sk8jfd

Regards

Hello,

Dashboard access that you provided does not work unfortunately http://prntscr.com/sk5fpx Make a double-check and provide the correct one.
What number of products per page do you have in Appearance > Customizer > WooCommerce > Product catalog?

Regards

Hello,

Yes.

Regards

Hello,

https://gyazo.com/c04b0976fa10d66bdb58d561e2fc6b9c – there is no such issue while we tested your site. What mobile device do you use? Did you try any other mobile device?

Regards

Hello,

We don’t have such option, sorry.

Regards

Hello,

1) First of all I would suggest you to optimize images using special services, for example, https://tinypng.com/ to reduce the size of the images – http://prntscr.com/sjyi8e It will allow you to speed up the slide loading.

2) Problem with the images is related to lazy load option I think. Do you use any cache plugins with Lazy load option for the images? Try to disable it. Also, play with the revolution slider lazy load option (on/off) and check.

Regards