That’s the reason of the problem. You have updated XStore core plugin before theme update and it caused your issue. Please, don’t update XStore core plugin if you have not updated theme yet.
Check your site now.
Regards
Olga Barlow
Participant
May 20, 2020 at 17:48
Hello,
1) We can’t log in to your staging site http://prntscr.com/skiq7e
2) Could you please make a copy and don’t update it? We’ll update the site to the latest version by ourselves. Because I have a feeling that you made something wrong during the update and it caused the issue.
At this moment we don’t have video tutorials for the single product builder. We plan to create it in the future. Single product builder is similar to header builder that we have but with other elements and to manage the columns you need to use sections and change their width from 0 to 100% to create layout you need. Every new section displays next to the previous one if the width of the column allows or goes to the next row. Every element has a number of additional settings to change its styles, like colors, spaces, paddings etc. You can check the every element (tabs for example) and study.
Of course, single product builder and its settings do not include all the possible options and maybe you will need some custom CSS to change something. In this case, you may try Yellow Pencil plugin. It helps to edit styles in case you don’t have CSS skills.
Using page builder you can edit page content. To edit areas out of the page content (they are: header, breadcrumbs, footer, sidebar) you can use either theme options (Header and breadcrumbs) or widgets in combination with Static blocks (for the sidebar and footer).
There are errors in the console http://prntscr.com/ski7dn
Make sure that all the plugin that you use are up to date. Update them if necessary.
Do you use any cache or modification plugins? Try to disable third-party plugins that do not come bundled with our theme and check if it fixes the problem. If not then provide us with WP Dashboard and FTP access to your site to take a closer look.
Regards
Olga Barlow
Participant
May 20, 2020 at 17:04
Hello,
We can’t test something because after logging in every time we try to disable some cache plugin options or add the new widget we get Error establishing a database connection http://prntscr.com/skhtbk
Could you, please, check the server settings, server error logs and fix it because we can’t work?
Also, provide us with FTP access to check the filter error in more detail.
Regards
Olga Barlow
Participant
May 20, 2020 at 16:18
Hello,
Oh, I don’t know what files you edited in the child theme. In this case it would be better to create staging website and update theme, plugins there first. Also, we will probably need to switch themes (between storefront and our theme to test if the issue is related to theme files or not) and it will be better if we could work on the staging site than on production.
Regards
Olga Barlow
Participant
May 20, 2020 at 16:13
Hello,
Take our apologies for the inconvenience caused by additional options. Don’t use the additional breakpoints and use the default Elementor breakpoints (Desktop, Table, Mobile) to edit the paddings, font size etc https://gyazo.com/17fc04207e5d1552676049365d5d6f87 Default responsive settings should work ok. Isn’t it?
Our developers will discuss to improve or remove all the other breakpoints (Small mobile, Tablet landscape, Laptop) in next updates taking into account your opinion that these additional breakpoints are not very useful and the default settings more than enough.
Provide us, please, temporary WP Dashboard access to your site. We’ll check the issue in more detail.
Regards
Olga Barlow
Participant
May 20, 2020 at 10:16
Hello,
Contact your hosting provider to fix the issue, it seems that icons font is just blocked by server settings http://prntscr.com/sk8jfd
Regards
Olga Barlow
Participant
May 20, 2020 at 08:17
Hello,
Could you, please, provide screenshots for a better understanding of the issue? I don’t see updated version on your site now and also any messed things. Have you updated both XStore theme and XStore core plugin or theme only?
Could you, please, provide us with WP Dashboard and FTP access to your site to check and help you?
Regards
Olga Barlow
Participant
May 20, 2020 at 07:48
Hello,
Dashboard access that you provided does not work unfortunately http://prntscr.com/sk5fpx Make a double-check and provide the correct one.
What number of products per page do you have in Appearance > Customizer > WooCommerce > Product catalog?
Regards
Olga Barlow
Participant
May 20, 2020 at 07:14
Hello,
Contact your hosting provider or check the list of plugins that you use (maybe any secure plugin). Our theme do not have any options for this.
Regards
Olga Barlow
Participant
May 19, 2020 at 23:41
Hello,
Yes.
Regards
Olga Barlow
Participant
May 19, 2020 at 23:26
Hello,
If you don’t want to close the first tab then just disable the option http://prntscr.com/sjyqk9
Also, I have created layout using single product builder. Check, please, if this is suitable for you.
It seems that Elementor conflicts with the Lazy load option of your cache plugin http://prntscr.com/sjyo53 I have disabled it and images are at place. Check.
Regards
Olga Barlow
Participant
May 19, 2020 at 22:56
Hello,
We don’t have such option, sorry.
Regards
Olga Barlow
Participant
May 19, 2020 at 22:54
Hello,
Plugins with the green tick are already installed http://prntscr.com/sjyl0g You can check it From the default WP menu Plugins http://prntscr.com/sjylkz Provide us with WP Dashabord access to your site to check why can’t you deactivate them from our panel or install other plugins from the list.
Keep in mind that there is no need to install all the plugins that come bundled with our theme. We would recommend using of plugin that you really need. Every additional plugin slows down the site, so don’t keep enabled plugins that you don’t use.
Regards
Olga Barlow
Participant
May 19, 2020 at 22:50
Hello,
1) First of all I would suggest you to optimize images using special services, for example, https://tinypng.com/ to reduce the size of the images – http://prntscr.com/sjyi8e It will allow you to speed up the slide loading.
2) Problem with the images is related to lazy load option I think. Do you use any cache plugins with Lazy load option for the images? Try to disable it. Also, play with the revolution slider lazy load option (on/off) and check.
Regards
Olga Barlow
Participant
May 19, 2020 at 22:42
Hello,
I have answered to that post. Look there are other peoples who use completely different themes and even the default themes and have the same problem https://wordpress.org/support/topic/square-credit-card-number-field/ and it seems that plugin developers just ignore these requests. We are not responsible for the third-party plugins. If you want you can submit customization request here to hide developer who will take care about this plugin issue. Theme support does not include third-party plugin customization.
Regards
Olga Barlow
Participant
May 19, 2020 at 22:01
Hello,
Go to your account area and make sure that you copied the correct code http://prntscr.com/sjxrw9 Use it to activate theme.
If it still does not work provide us with temporary WP Dashboard access and we’ll check.
Regards
Olga Barlow
Participant
May 19, 2020 at 19:57
Hello,
Nope, there is no option to change the mobile header breakpoint. All you can do is to place the logo into 2 columns and menu into 7 columns using header builder http://prntscr.com/sjvkty
Regards
Olga Barlow
Participant
May 19, 2020 at 19:52
Hello,
I think you need to contact your hosting provider to solve this issue http://prntscr.com/sjvft4
It seems that your sever blocks customizer requests. We won’t be able to help with this.
