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Updating from Royal Engine Version: 2.6 - by SomethingWonderful

This topic has 8 replies, 2 voices, and was last updated 3 years, 10 months ago ago by Olga Barlow

SomethingWonderful

Participant

May 19, 2020 at 11:06

Hi Olga,
We had a brief chat on Themeforest, I have inherited a site with Royal Engine Version: 2.6. I’d like to update to Royal 6.2.
I have added the purchase code to my account here.
I’ve provided credentials for you in the Private Content Area.
Hoping you can help!
Best wishes,
Steve

Please, contact administrator
for this information.

#237850 Copied Theme version: 2.6

7 Answers

Olga Barlow

Support staff

May 19, 2020 at 11:37

Hello,

Provide us with FTP access to your site to proceed with the theme update.

Regards

#237857 Copied

SomethingWonderful

Participant

May 19, 2020 at 14:44

Hi Olga,

Details attached.

S

Please contact administrator
for this information.

#237897 Copied

Olga Barlow

Support staff

May 20, 2020 at 14:28

Hello,

FTP is incorrect http://prntscr.com/skea0c

Regards

#238090 Copied

SomethingWonderful

Participant

May 21, 2020 at 12:58

My sincere apologies Olga, it seems they have changed the credentials.

I have attached the correct details.

Many thanks!

S

Please contact administrator
for this information.

#238227 Copied

Olga Barlow

Support staff

May 21, 2020 at 18:33

Hello,

FTP is ok. But we tried to update your WP and found that some extension is missing on your server http://prntscr.com/sl86x7 Please, contact your hosting provider and ask to install that to proceed.

Regards

#238287 Copied

SomethingWonderful

Participant

May 26, 2020 at 16:34

Hi Olga, the json extension has been added, sorry about that.

S

#238832 Copied

Olga Barlow

Support staff

May 27, 2020 at 16:04

Hello,

I have updated the theme and all the bundled plugins. Update Formidable Forms Pro plugin by yourself because it requires a license and this plugin is not included in our theme.
Check the site, please, and let me know if you need anything else.

Regards

#238988 Copied
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