Error - by Axel - on WordPress WooCommerce support

This topic has 4 replies, 2 voices, and was last updated 3 years, 9 months ago ago by Olga Barlow

  • Avatar: Axel
    Axel
    Participant
    May 19, 2020 at 13:39

    Hi,

    I recently got the problem where I can’t log in on to my admin panel.
    I receive a big error.

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 19, 2020 at 17:47

    Hello,

    Did you update anything last time?
    Provide us with FTP access to your site, please.

    Regards

    Avatar: Axel
    Axel
    Participant
    May 20, 2020 at 14:02

    Hi,

    The themes and plugins updates itself regularly.

    Kind regards,

    Axel

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 20, 2020 at 17:53

    Hello,

    That’s the reason of the problem. You have updated XStore core plugin before theme update and it caused your issue. Please, don’t update XStore core plugin if you have not updated theme yet.

    Check your site now.

    Regards

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