Return to previous page

Check mark on filters - by Whoszecki - on WordPress WooCommerce support

This topic has 7 replies, 3 voices, and was last updated 3 years, 11 months ago ago by Olga Barlow

Whoszecki

Participant

May 20, 2020 at 08:40

Hi,
When I choose a filter, It appears in the active filters widget but I can’t see the chosen one on filters, for example, I choose a brand -> 8Theme. I can find it in active filters widget but when I go to brands I don’t see which one was chosen. I think I had this option before, please help me to solve this issue. (this is the screenshot what I want exactly) https://prnt.sc/sk6bmb
In the widget menu, I’m using Shop slider and Shop filters combined.

Thanks

#238040 Copied Theme version: 6.3.4

6 Answers

Rose Tyler

Support staff

May 20, 2020 at 08:55

Hello Whoszecki,

Provide URL and temporary wp-admin access, so we can take a closer look.

Regards

#238041 Copied

Whoszecki

Participant

May 20, 2020 at 09:19

Thanks 🙂

Please contact administrator
for this information.

#238045 Copied

Whoszecki

Participant

May 20, 2020 at 12:47

Please note that my website is in live (production)

#238064 Copied

Olga Barlow

Support staff

May 20, 2020 at 17:04

Hello,

We can’t test something because after logging in every time we try to disable some cache plugin options or add the new widget we get Error establishing a database connection http://prntscr.com/skhtbk
Could you, please, check the server settings, server error logs and fix it because we can’t work?

Also, provide us with FTP access to check the filter error in more detail.

Regards

#238107 Copied

Whoszecki

Participant

May 20, 2020 at 18:01

Hi Olga,
Yes, someone is trying to hack the website by sending a lot of get requests. I’ll let you know later

#238114 Copied

Olga Barlow

Support staff

May 20, 2020 at 19:31

Hello,

Ok, sure. Take your time. I hove that everything will be ok.

Regards

#238130 Copied
Viewing 7 results - 1 through 7 (of 7 total)