Your issue caused by JS error from WooCommerce OptimusX plugin http://prntscr.com/sl6qdr
Contact plugin author to fix that error. Till this happened keep plugin disabled.
Regards
Olga Barlow
Participant
May 21, 2020 at 16:52
Hello,
Sorry for the inconvenience that you faced.
Could you, please, provide us with WP Dashboard and FTP access to your site to check and help you?
Regards
Olga Barlow
Participant
May 21, 2020 at 16:48
Hello,
Glad to hear that you sorted out. Do you need any other help from our side?
2) To make image full width I would recommend you add the image to row background in the row settings http://prntscr.com/sl51oc + choose cover for the bg image in the row setting + stretch rowhttp://prntscr.com/sl5116 + some padding for the row (depending on height you want to have) and remove Single image. Because the single image element can’t be stretched to the full width of the screen.
Regards
Olga Barlow
Participant
May 21, 2020 at 14:12
Hello,
Unfortunately, there are no mentioned options in our theme. You can only disable swatches on grid only if this is not suitable for you Theme Options > WooCommerce > Shop Elements > Variation Swatches > Swatch position http://prntscr.com/sl32yc
If you want to get features you described you may submit feature requests here https://www.8theme.com/taskboard/ and if it gets likes our developers will implement this.
We have checked and found that portfolio sorting should be completely re-coded to fix this issue. Please, provide us with a temporary WP Dashboard and FTP access to your site or wait for the next theme update when we’ll finish and release this fix.
Regards
Olga Barlow
Participant
May 21, 2020 at 10:59
Hello,
We made some changes in legenda/css/et-fonts.css and added font-display: swap. I have sent you fixed file to your registration email. Upload it to your site. Fix will be included in the next theme update.
Thank you for your suggestions and for your efforts to help!
Regards
Olga Barlow
Participant
May 20, 2020 at 22:32
Hello,
Yes, you are right. I have had to give you my apologize for the delay in my previous answers. Even of I did not tell you that you should know that I’m very sorry for any inconvenience you faced. Anyway, I took into account all your recommendations!
If you decide to get back the QV option then just provide us access and we’ll try to find the reason of that problem and fix it.
Regards
Olga Barlow
Participant
May 20, 2020 at 22:20
Hello,
You are welcome. Feel free to ask if you have any other questions.
Regards
Olga Barlow
Participant
May 20, 2020 at 22:10
Hello,
Ok, take your time. We’ll be waiting.
Regards
Olga Barlow
Participant
May 20, 2020 at 22:08
Hello,
Styles inside iframe could be changed by additional scripts only, CSS changes won’t be enough. So, customisation team will probably be able to help you by JS customisation if WooCommerce team does not want to fix it from their side.
Regards
Olga Barlow
Participant
May 20, 2020 at 20:13
Hello,
Go to Appearance > Widgets > edit the Instagram widget and select the user in the widget settings.
Regards
Olga Barlow
Participant
May 20, 2020 at 20:08
Hello,
Sorry for the delay in answering. We have a lot of requests during these days and our resources are limited because of the world pandemic. So, we hope for your understanding. We do our best to help clients but we mentioned that our response time might be up to 24 hours http://prntscr.com/skl5nn We answer the users step by step, besides I have clearly explained what option you should change in the second message, so there was no reason to wait but just have had to re-check if you really saved the mentioned option.
We respect that you are a qualified ISTQB Tester and that’s why we hope that you would follow the instructions as attentively as you look for the bugs. Taking into account that we can not answer immediately because of the number of requests.
I have inspected the shop page and see that some products have the necessary classes and show the QV but others do not. That’s very strange because there are no reasons for this from the code side. At the same time, I see that you use a lot of the cache plugins simultaneously. Could you, please, disable them all, clear the server cache if you use it, and check the QV option again? If it does not help then provide us with FTP access to your site and our developers will take a closer look at your issue tomorrow because today their working day is over.
Regards
Olga Barlow
Participant
May 20, 2020 at 19:46
Hello,
Ok. Just post access to your site (WP Dashboard and FTP) in the Private content area on Friday morning. We’ll check it and start at 12.00.
Regards
Olga Barlow
Participant
May 20, 2020 at 19:44
Hello,
Update theme to version 6.3.4, XStore core to version 2.3.4 and after that update Revolution slider plugin using Plugin Installer https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Or update Revolution slider via FTP. Your version of Rev slider plugin is out of date and it could be the reason of your issue.
Let me know if plugin update fixes the issue.
Regards
Olga Barlow
Participant
May 20, 2020 at 19:36
Hello,
Great. I’m glad to hear that.
We’ll include this fix to our next update.
Regards
Olga Barlow
Participant
May 20, 2020 at 19:35
Hello,
Contact your server provider to fix the issue http://prntscr.com/skkt28 It looks that icons font is blocked because of server settings.
Ok, sure. Take your time. I hove that everything will be ok.
Regards
Olga Barlow
Participant
May 20, 2020 at 19:30
Hello,
We don’t have option to hide the mobile panel on scroll for the mobile or desktop devices. You can check our demo to make sure. So, if you want to implement such feature you can submit customization request to WPKraken team.
Regards
Olga Barlow
Participant
May 20, 2020 at 19:25
Hello,
1) NEVER publish the private content out of the Private content area! http://prntscr.com/skklk3 Because all the users of the forum can read this and log in to your site.
2) Check if that plugin has the Lazy load option for the images and disable it. Our theme comes bundled with the lazy loading for the images (Theme Options > Speed Optimization > Images loading type) and it may conflict with the same option from other plugins.
