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Viewing 30 posts - 17,011 through 17,040 (of 30,337 total)

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Olga Barlow

Participant

May 21, 2020 at 15:53

Hello,

I suppose you can try to implement something similar using the Revolution slider. Enable loop, enable autoplay https://www.themepunch.com/slider-revolution/module-general-settings/#slideshow , Carousel layout https://www.themepunch.com/slider-revolution/carousel-settings/ and reduce the delay between slides to 0, also set transition you need.

Regards

#238261 Copied In reply to: slider revolutuion
Olga Barlow

Participant

May 21, 2020 at 15:43
Hello,

1) Add the following custom to Theme Options > Custom CSS to remove the top space

.home .page-content { padding-top: 0; } .home .main-nav { margin-bottom: 0; }

2) To make image full width I would recommend you add the image to row background in the row settings http://prntscr.com/sl51oc + choose cover for the bg image in the row setting + stretch rowhttp://prntscr.com/sl5116 + some padding for the row (depending on height you want to have) and remove Single image. Because the single image element can’t be stretched to the full width of the screen.

Regards
#238257 Copied In reply to: Stretching the content
Olga Barlow

Participant

May 21, 2020 at 14:12

Hello,

Unfortunately, there are no mentioned options in our theme. You can only disable swatches on grid only if this is not suitable for you Theme Options > WooCommerce > Shop Elements > Variation Swatches > Swatch position http://prntscr.com/sl32yc

If you want to get features you described you may submit feature requests here https://www.8theme.com/taskboard/ and if it gets likes our developers will implement this.

Regards

#238249 Copied In reply to: Help me about Swatch

Olga Barlow

Participant

May 21, 2020 at 14:05

Hello,

Try to clear browser cache https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn/RK%3D2/RS%3DzwqaryCReNAACSfd_oYYPpX0_tw-
I don’t see the issue after our fix
https://gyazo.com/8dcecf996670be9d918f6b689a48b062

Regards

#238248 Copied In reply to: In custom mode the visual display of a computer mode is like a tablet mode

Olga Barlow

Participant

May 21, 2020 at 13:13

Hello,

We have sent you file to your registration email. Please, replace it on your site to add the custom size for the products grid.

Regards

#238229 Copied In reply to: Custom grid

Olga Barlow

Participant

May 21, 2020 at 13:09

Hello,

I have updated theme and all the included plugins on your site. Check, please.
And also fix the problem with the images links http://prntscr.com/sl1s75 Is seems you migrated from http://project.hmlwigs.sub.queenofdesigns.co.uk/ to http://project.hmlwigs.sub.akonsdesigns.com/ and did not replace all the links in your DataBase.

Regards

#238228 Copied In reply to: SITE TOTALLY MESSED UP!

Olga Barlow

Participant

May 21, 2020 at 11:03

Hello,

We have checked and found that portfolio sorting should be completely re-coded to fix this issue. Please, provide us with a temporary WP Dashboard and FTP access to your site or wait for the next theme update when we’ll finish and release this fix.

Regards

#238213 Copied In reply to: loading time portfolio grid

Olga Barlow

Participant

May 21, 2020 at 10:59

Hello,

We made some changes in legenda/css/et-fonts.css and added font-display: swap. I have sent you fixed file to your registration email. Upload it to your site. Fix will be included in the next theme update.

Regards

#238212 Copied In reply to: Ensure text remains visible during webfont load – Google speed

Olga Barlow

Participant

May 21, 2020 at 09:57

Hello,

Your products are out of stock http://prntscr.com/skxr8f
Please, read the WooCommerce docs to get more information about product types and its creation https://docs.woocommerce.com/document/managing-products/ and change the status of the products to “In stock”.

Regards

#238206 Copied In reply to: Add to cart button is not working

Olga Barlow

Participant

May 21, 2020 at 08:17

Hello,

No, sorry.

Regards

#238194 Copied In reply to: WP Bakery Grid Builder

Olga Barlow

Participant

May 21, 2020 at 06:31

Hello @Bas_Kling,

Thank you for your suggestions and for your efforts to help!

Regards

#238181 Copied In reply to: Really like the Xstore… but its just slow..

Olga Barlow

Participant

May 20, 2020 at 22:32

Hello,

Yes, you are right. I have had to give you my apologize for the delay in my previous answers. Even of I did not tell you that you should know that I’m very sorry for any inconvenience you faced. Anyway, I took into account all your recommendations!

If you decide to get back the QV option then just provide us access and we’ll try to find the reason of that problem and fix it.

Regards

#238158 Copied In reply to: Issues with speed & shop image optimisation

Olga Barlow

Participant

May 20, 2020 at 22:20

Hello,

You are welcome. Feel free to ask if you have any other questions.

Regards

#238156 Copied In reply to: Define a product page

Olga Barlow

Participant

May 20, 2020 at 22:10

Hello,

Ok, take your time. We’ll be waiting.

Regards

#238154 Copied In reply to: Quantity increments not working

Olga Barlow

Participant

May 20, 2020 at 22:08

Hello,

Styles inside iframe could be changed by additional scripts only, CSS changes won’t be enough. So, customisation team will probably be able to help you by JS customisation if WooCommerce team does not want to fix it from their side.

Regards

#238153 Copied In reply to: CREDIT CARD FIELD FONT TO LARGE for SOME SMART PHONES

Olga Barlow

Participant

May 20, 2020 at 20:13

Hello,

Go to Appearance > Widgets > edit the Instagram widget and select the user in the widget settings.

Regards

#238139 Copied In reply to: Instagram feed not working

Olga Barlow

Participant

May 20, 2020 at 20:08

Hello,

Sorry for the delay in answering. We have a lot of requests during these days and our resources are limited because of the world pandemic. So, we hope for your understanding. We do our best to help clients but we mentioned that our response time might be up to 24 hours http://prntscr.com/skl5nn We answer the users step by step, besides I have clearly explained what option you should change in the second message, so there was no reason to wait but just have had to re-check if you really saved the mentioned option.

We respect that you are a qualified ISTQB Tester and that’s why we hope that you would follow the instructions as attentively as you look for the bugs. Taking into account that we can not answer immediately because of the number of requests.

I have inspected the shop page and see that some products have the necessary classes and show the QV but others do not. That’s very strange because there are no reasons for this from the code side. At the same time, I see that you use a lot of the cache plugins simultaneously. Could you, please, disable them all, clear the server cache if you use it, and check the QV option again? If it does not help then provide us with FTP access to your site and our developers will take a closer look at your issue tomorrow because today their working day is over.

Regards

#238138 Copied In reply to: Issues with speed & shop image optimisation

Olga Barlow

Participant

May 20, 2020 at 19:46

Hello,

Ok. Just post access to your site (WP Dashboard and FTP) in the Private content area on Friday morning. We’ll check it and start at 12.00.

Regards

#238136 Copied In reply to: WP Bakery Grid Builder

Olga Barlow

Participant

May 20, 2020 at 19:44

Hello,

Update theme to version 6.3.4, XStore core to version 2.3.4 and after that update Revolution slider plugin using Plugin Installer https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Or update Revolution slider via FTP. Your version of Rev slider plugin is out of date and it could be the reason of your issue.

Let me know if plugin update fixes the issue.

Regards

#238135 Copied In reply to: SLIDER ERROR ON MOBILE

Olga Barlow

Participant

May 20, 2020 at 19:36

Hello,

Great. I’m glad to hear that.
We’ll include this fix to our next update.

Regards

#238133 Copied In reply to: Legenda theme breakes Lazy Load of Images

Olga Barlow

Participant

May 20, 2020 at 19:35

Hello,

Contact your server provider to fix the issue http://prntscr.com/skkt28 It looks that icons font is blocked because of server settings.

Regards

#238132 Copied In reply to: Social Media Icons not displaying properly

Olga Barlow

Participant

May 20, 2020 at 19:33

Hello,

I checked your site and don’t see the mentioned issue https://gyazo.com/6e6a828f8dbd804e058dcfbf6b6fbfb1

Regards

#238131 Copied In reply to: Search

Olga Barlow

Participant

May 20, 2020 at 19:31

Hello,

Ok, sure. Take your time. I hove that everything will be ok.

Regards

#238130 Copied In reply to: Check mark on filters

Olga Barlow

Participant

May 20, 2020 at 19:30

Hello,

We don’t have option to hide the mobile panel on scroll for the mobile or desktop devices. You can check our demo to make sure. So, if you want to implement such feature you can submit customization request to WPKraken team.

Regards

#238129 Copied In reply to: Adding mobile panel in each screens

Olga Barlow

Participant

May 20, 2020 at 19:25

Hello,

1) NEVER publish the private content out of the Private content area! http://prntscr.com/skklk3 Because all the users of the forum can read this and log in to your site.
2) Check if that plugin has the Lazy load option for the images and disable it. Our theme comes bundled with the lazy loading for the images (Theme Options > Speed Optimization > Images loading type) and it may conflict with the same option from other plugins.

Regards

#238128 Copied In reply to: i have another prb

Olga Barlow

Participant

May 20, 2020 at 19:21

Hello,

It’s ok. Do you have any other questions?

Regards

#238126 Copied In reply to: simple product page

Olga Barlow

Participant

May 20, 2020 at 19:18

Hello @muhupower,

We are very sorry that you faced the site speed issues. Unfortunately, personal site speed optimization is outside the scope of our support and we don’t have support experts of the site optimization. If you need help with the site optimization, server settings optimization try to submit request to our partners – WPKraken team. They should be able to help you. If not then we are ready to give a refund.

Regards

#238125 Copied In reply to: Really like the Xstore… but its just slow..

Olga Barlow

Participant

May 20, 2020 at 19:02

Hello,

1) I’m sorry but I don’t see any problem to show 4 products per row if I set 4 in the Customizer > WooCommerce > Product catalog
https://gyazo.com/9c3fd17be6d1983c1f3e8888098f6ee6
So, I assume that you either did not change it or did not save your changes.

2) We display quick view button on hover https://gyazo.com/52a247f2a0117fcf30b425820d2e1dc1 . Enable the hover effect with the QV to get it, for example http://prntscr.com/skk6fb

3) Don’t see any issue with the plugin installation, it takes time to install but everything is ok https://gyazo.com/765c1ac5045089774fd8200fedc52e25

Regards

#238123 Copied In reply to: Issues with speed & shop image optimisation

Olga Barlow

Participant

May 20, 2020 at 18:28

Hello,

Today our developers are already out of office. Could we, please, make it tomorrow after 12.00 (UTC 0) or on Friday at the same time?

Regards

#238121 Copied In reply to: WP Bakery Grid Builder

Olga Barlow

Participant

May 20, 2020 at 18:23

Hello,

Thank you. I have passed your issue to our developers. I’ll inform you once they fix the issue.

Regards

#238120 Copied In reply to: Theme search bar doesn't fetch result
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Viewing 17,040 results - 17,011 through 17,040 (of 30,337 total)

Viewing 30 posts - 17,011 through 17,040 (of 30,337 total)

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