Update xstore 6.3.4 errore - by Martin Imperatore

This topic has 8 replies, 3 voices, and was last updated 4 years, 4 months ago ago by Olga Barlow

  • Avatar: Martin_Imperatore
    Martin Imperatore
    Participant
    May 20, 2020 at 06:18

    hi at the moment I use on my site (imperatorebevande.it) the version of the theme xstore 6.3.1 and everything works great. .. in the trial version (stagin) I tried to update to the latest version ie 6.3.4 but there seems to be some error because the pages are not displayed as before but everything is messy. 🙁 help me please

    7 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 20, 2020 at 08:17

    Hello,

    Could you, please, provide screenshots for a better understanding of the issue? I don’t see updated version on your site now and also any messed things. Have you updated both XStore theme and XStore core plugin or theme only?

    Could you, please, provide us with WP Dashboard and FTP access to your site to check and help you?

    Regards

    Avatar: Martin_Imperatore
    Martin Imperatore
    Participant
    May 20, 2020 at 13:59

    hi I just sent you your credentials … 🙂

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 20, 2020 at 17:48

    Hello,

    1) We can’t log in to your staging site http://prntscr.com/skiq7e
    2) Could you please make a copy and don’t update it? We’ll update the site to the latest version by ourselves. Because I have a feeling that you made something wrong during the update and it caused the issue.

    Regards

    Avatar: Martin_Imperatore
    Martin Imperatore
    Participant
    May 21, 2020 at 04:02

    ok perfect .. i just created an outdated copy of the theme …

    Please contact administrator
    for this information.
    Avatar: John Holden
    John Holden
    Support staff
    May 21, 2020 at 04:55

    Hi,

    I can’t access your staging site https://prnt.sc/skt07l

    Regards,
    Hung PD

    Avatar: Martin_Imperatore
    Martin Imperatore
    Participant
    May 21, 2020 at 05:39

    forgive me account lockout was enabled by users outside Italy … now I have disabled the plugin

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 21, 2020 at 16:46

    Hello,

    Check now.

    Regards

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