This topic has 8 replies, 3 voices, and was last updated 4 years, 4 months ago ago by Olga Barlow
hi at the moment I use on my site (imperatorebevande.it) the version of the theme xstore 6.3.1 and everything works great. .. in the trial version (stagin) I tried to update to the latest version ie 6.3.4 but there seems to be some error because the pages are not displayed as before but everything is messy. 🙁 help me please
Hello,
Could you, please, provide screenshots for a better understanding of the issue? I don’t see updated version on your site now and also any messed things. Have you updated both XStore theme and XStore core plugin or theme only?
Could you, please, provide us with WP Dashboard and FTP access to your site to check and help you?
Regards
hi I just sent you your credentials … 🙂
Hello,
1) We can’t log in to your staging site http://prntscr.com/skiq7e
2) Could you please make a copy and don’t update it? We’ll update the site to the latest version by ourselves. Because I have a feeling that you made something wrong during the update and it caused the issue.
Regards
ok perfect .. i just created an outdated copy of the theme …
forgive me account lockout was enabled by users outside Italy … now I have disabled the plugin
Hello,
Check now.
Regards
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